Payee Central

Initial Business Response / [redacted] (1000, 11, 2015/09/15) */ We have not been Rep Payee for [redacted] since May 13, We made payments to [redacted] every month, including the month of April, which [redacted] should be aware of since we have sent her several copies of the final accounting of her account since the re-appointment of Rep PayeeWe were diligent in paying her bills and were in constant contact with both [redacted] and her Mental Health teamWe will not be paying any outstanding bills or late fees she may have incurred Payee Central, Inc Initial Consumer Rebuttal / [redacted] (3000, 13, 2015/09/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) They never paid the past due amount at [redacted] of $dated back from when they were still my payeeThey never paid it, they paid the co-paysI had several conversations with them including my ARMHS worker GM, and County Case Manger BCRep Payee stills owes my outstanding bill

Initial Business Response / [redacted] (1000, 8, 2015/11/23) */ Hi [redacted] , We received ***'s complaint Here are the General Notes we have that can explain what's happening on ***'s Social Security Record: --------------------------------------------------------------------------------...⇄ 11/9/Email I received from Sharon [redacted] SS...JS Our office received a check from Payee Central for $on 11/03/In reviewing her claim and her work activity she is still due this paymentHer benefits will terminate effective 12/which is her January paymentI am returning this payment to Payee Central and I will mark the check "VOID" Sharon S [redacted] Manager Alexandria MN D ________________________________________ 11/6/Per SS she does still qualify for RSDI.....JS ________________________________________ 10/6/ [redacted] is no longer disabled all conserved funds needs to go back to SS...JS ________________________________________ 9/28/Tanya from Lloyd's Management called - #(507) [redacted] The Need an authorization to send us a copy of ***'s lease She is moving in on 10/1/2015....tp ________________________________________ 8/5/ [redacted] is not getting the garageI told [redacted] to have them send ck back...JS ________________________________________ 3/5/ [redacted] states we both pd for the DHS-MA-EPD so she should be pd up through april...kkd We will start paying May 1st for the ________________________________________ 3/4/returned call - left message...............kkd ________________________________________ 2/11/ [redacted] called in with new phone number- [redacted] ..kkd updated in system ________________________________________ 2/11/Per SWHHS, stopped receiving services through the community Alternatives because income has increased...kkd MA Premium is ________________________________________ 1/29/mailed out 1099, award letter and work report....kkd ________________________________________ 12/4/rent is going up to per HRA of Pipestone eff.01/01/ changed in repeating rent and for cable ________________________________________ 11/24/sent additional per request...kkd ________________________________________ 10/21/sent per request...kkd ________________________________________ 9/26/confirmed we sent on the 23rdShe received the one that was sent on the 22nd...kkd ________________________________________ 9/22/sent additional for her cat to go to vet....kkd ________________________________________ 8/7/Request $sent......JS ________________________________________ 7/9/needs additional $$-sent 82.00..........kkd ________________________________________ 7/3/Lesueur County is closing GRH case effective 08/01/2014...kkd ________________________________________ 6/24/COA Receive lease COA done and fax to SS.....JS ________________________________________ 6/24/Rent Rent will change to $in Sept and continuing do to not paying for A/C....JS ________________________________________ 6/18/Mailed SS letter to [redacted] per request........JS ________________________________________ 6/17/Payee Report completed and mailed....................kkd ________________________________________ 6/4/moving to pipestone July 1-will send me copy of lease...kkd ________________________________________ 6/2/GRH has decreased effective July per Lesueur county man services...kkd ________________________________________ 3/18/faxed copy of garnish letter to Tami E./FW -SSA is deducting on school loan until pd in full....kkd mailed copy to [redacted] Bot also ________________________________________ 3/12/faxed copy of ledger, budget and award letter to Tami E.....kkd ________________________________________ 2/10/tried returning cavm........kkd mailed out copy of ledger so she knows why she didn't receive a PN check.kd ________________________________________ 2/5/mailed out 1099......kkd also, sent copy of awards letter and ledger that was requested by Jonathon from Student Loans ________________________________________ 1/31/returned call - left message...............kkd Jonathon from Student Loans is in need of ss award letters and copy of ledger-left message will need something in writing signed by *** ________________________________________ 1/27/talked to [redacted] and left message for Tammy............kkd came out as pn but was voided and resent to Sunrise Farms for Rent [redacted] understands now ________________________________________ 1/23/returned call - left message...............kkd ________________________________________ 1/21/went over budget and balance with ***.....kkd ________________________________________ 1/17/returned call - left message...............kkd ________________________________________ 1/13/returned call - left message...............kkd ________________________________________ 1/13/mailed copy of ledger to [redacted] and faxed copy to Ann/FW....kkd ________________________________________ 1/9/tried returning cavm........................kkd ________________________________________ 12/31/award letter received...kkd ________________________________________ 12/31/ [redacted] wants for birthday gift-only enough for 65.00...kkd ________________________________________ 11/8/returned call - left message...............kkd ________________________________________ 11/7/returned call - left message...............kkd ________________________________________ 11/5/MA approved 10/01/13-03/31/14..............kkd ________________________________________ 10/31/ [redacted] left message that she has a bill of to pay kkd-returned call and left message for her to get back to me ________________________________________ 10/18/ [redacted] called needing more $$ kkd-sent --------------------------------------------------------------------------------...⇄ I have also attached a copy of ***'s Ledger for you to review The last phone conversation with [redacted] was today, she was informed that her benefits will end in January of based on the amount of wages she has been receiving due to her employment Please let me know if you have any further questions regarding ***'s complaint Thank you, Terri -- Terri [redacted] Payee Central & Payee Central Diversified Inc Vice President of Operations & Technical Advisor [redacted] Alexandria, MN (320) [redacted] (320) [redacted] ) [redacted] @gmail.com Viewing Client: IA- [redacted] Bot [redacted] Pipestone, MN [redacted] Viewing Account: Collective Checking Neighborhood National Bank [redacted] PostDate Check# Description Total 9/3/DEP Deposit - RSDI (SSA ACH) 9/3/Payee Central - [redacted] Bot - Rep Payee Fee (41.00) 9/3/ [redacted] Bot - [redacted] Bot - Personal Needs (100.00) 9/3/HRA of Pipestone - [redacted] Bot - Rent (502.00) 9/3/Department of Human Services-MA-EPD - [redacted] Bot #260210/#- DHS MA-EPD (116.00) 9/15/ [redacted] Bot - [redacted] Bot - Personal Needs (69.00) 10/2/DEP Deposit - RSDI (SSA ACH) 10/3/[redacted] Payee Central - [redacted] Bot - Rep Payee Fee (41.00) 10/3/ [redacted] Bot - [redacted] Bot - Personal Needs (100.00) 10/3/Department of Human Services-MA-EPD - [redacted] Bot #260210/#- DHS MA-EPD (116.00) 10/6/ [redacted] Bot - [redacted] Bot - Personal Needs (100.00) 10/6/Lloyd Management - [redacted] Bot - Rent - Rent (449.00) 10/20/[redacted] Social Security Administration - [redacted] Bot-Conserved Funds - Conserved Funds (22.00) 11/3/DEP [redacted] Deposit - RSDI (ACH) 11/3/Social Security Administration - [redacted] Bot-Conserved Funds - Conserved Funds (828.00) - Voided 11/12/[redacted] Bot - [redacted] B- Personal Needs (200.00) 11/13/[redacted] DHS MA-EPD - [redacted] Bot-- DHS MA-EPD (106.00) [redacted] - Uncleared Check Current Balance: Pending Deposits: Unauthorized Transfer Deposits: Pending Authorized Payments: Unauthorized and Held: Post Dated Payment: ________________________________________ Adjusted Balance:

Payee Central is a C-non-profit that is a fiduciary to Social Security The clients we represent are appointed to us by the Social Security Administration and as directed by Social Security we pay bills that are essential to their living needs. We need to receive a bill before we
can pay a bill, it is required for our audits. We have not received a bill from Dish Network for months. We have spoken with *** regarding this and have resolved ***’s concerns as well as corrected the discrepancy with the billing address. We always return messages left in our voicemail system within hours during the work week. Our office is not open on weekends and Holidays. Please let us know if you have any further Questions,Terri ***Assistant to Owner/Manager John ***Payee Central, Inc

Initial Business Response /* (1000, 8, 2015/11/23) */
Hi [redacted],
We received [redacted]'s complaint.
Here are the General Notes we have that can explain what's happening on [redacted]'s Social Security...

Record:
--------------------------------------------------------------------------------...⇄ /> 11/9/2015 Email I received from Sharon [redacted] SS...JS
Our office received a check from Payee Central for $828.00 on 11/03/2015. In reviewing her claim and her work activity she is still due this payment. Her benefits will terminate effective 12/15 which is her January 2016 payment. I am returning this payment to Payee Central and I will mark the check "VOID".
Sharon S [redacted]
Manager
Alexandria MN D06
________________________________________
11/6/2015 Per SS she does still qualify for RSDI.....JS
________________________________________
10/6/2015 [redacted] is no longer disabled all conserved funds needs to go back to SS...JS
________________________________________
9/28/2015 Tanya from Lloyd's Management called - #(507) [redacted]
The Need an authorization to send us a copy of [redacted]'s lease.
She is moving in on 10/1/2015....tp
________________________________________
8/5/2015 [redacted] is not getting the garage. I told [redacted] to have them send ck back...JS
________________________________________
3/5/2015 [redacted] states we both pd 127.00 for the DHS-MA-EPD so she should be pd up through april...kkd
We will start paying May 1st for the 127.00
________________________________________
3/4/2015 returned call - left message...............kkd
________________________________________
2/11/2015 [redacted] called in with new phone number-[redacted]..kkd
updated in system.
________________________________________
2/11/2015 Per SWHHS, stopped receiving services through the community Alternatives because income has increased...kkd
MA Premium is 127.00
________________________________________
1/29/2015 mailed out 1099, award letter and work report....kkd
________________________________________
12/4/2014 rent is going up to 502.00 per HRA of Pipestone eff.01/01/2015
changed in repeating.
487.00 rent and 15.00 for cable.
________________________________________
11/24/2014 sent additional 100.00 per request...kkd
________________________________________
10/21/2014 sent 100.00 per request...kkd
________________________________________
9/26/2014 confirmed we sent 100.00 on the 23rd. She received the one that was sent on the 22nd...kkd
________________________________________
9/22/2014 sent additional 100.00 for her cat to go to vet....kkd
________________________________________
8/7/2014 Request $75.00 sent......JS
________________________________________
7/9/2014 needs additional $$-sent 82.00..........kkd
________________________________________
7/3/2014 Lesueur County is closing GRH case effective 08/01/2014...kkd
________________________________________
6/24/2014 COA
Receive lease COA done and fax to SS.....JS
________________________________________
6/24/2014 Rent
Rent will change to $266.00 in Sept and continuing do to not paying for A/C....JS
________________________________________
6/18/2014 Mailed SS letter to [redacted] per request........JS
________________________________________
6/17/2014 Payee Report completed and mailed....................kkd
________________________________________
6/4/2014 moving to pipestone July 1-will send me copy of lease...kkd
________________________________________
6/2/2014 GRH has decreased effective July 2014 per Lesueur county man services...kkd
________________________________________
3/18/2014 faxed copy of garnish letter to Tami E./FW -SSA is deducting 137.70 on school loan until pd in full....kkd
mailed copy to [redacted] Bot also.
________________________________________
3/12/2014 faxed copy of ledger, budget and award letter to Tami E.....kkd
________________________________________
2/10/2014 tried returning call-no vm........kkd
mailed out copy of ledger so she knows why she didn't receive a PN check.kd
________________________________________
2/5/2014 mailed out 1099......kkd
also, sent copy of awards letter and ledger that was requested by Jonathon from Student Loans.
________________________________________
1/31/2014 returned call - left message...............kkd
Jonathon from Student Loans is in need of ss award letters and copy of ledger-left message will need something in writing signed by [redacted].
________________________________________
1/27/2014 talked to [redacted] and left message for Tammy............kkd
771.00 came out as pn but was voided and resent to Sunrise Farms for Rent. [redacted] understands now.
________________________________________
1/23/2014 returned call - left message...............kkd
________________________________________
1/21/2014 went over budget and balance with [redacted].....kkd
________________________________________
1/17/2014 returned call - left message...............kkd
________________________________________
1/13/2014 returned call - left message...............kkd
________________________________________
1/13/2014 mailed copy of ledger to [redacted] and faxed copy to Ann/FW....kkd
________________________________________
1/9/2014 tried returning call-no vm........................kkd
________________________________________
12/31/2013 2014 award letter received...kkd
________________________________________
12/31/2013 [redacted] wants 100.00 for birthday gift-only enough for 65.00...kkd
________________________________________
11/8/2013 returned call - left message...............kkd
________________________________________
11/7/2013 returned call - left message...............kkd
________________________________________
11/5/2013 MA approved 10/01/13-03/31/14..............kkd
________________________________________
10/31/2013 [redacted] left message that she has a bill of 137.95 to pay
kkd-returned call and left message for her to get back to me.
________________________________________
10/18/2013 [redacted] called needing more $$
kkd-sent 60.00
--------------------------------------------------------------------------------...⇄ /> I have also attached a copy of [redacted]'s Ledger for you to review.
The last phone conversation with [redacted] was today, she was informed that her benefits will end in January of 2016 based on the amount of wages she has been receiving due to her employment.
Please let me know if you have any further questions regarding [redacted]'s complaint.
Thank you,
Terri
--
Terri [redacted]
Payee Central & Payee Central Diversified Inc.
Vice President of Operations & Technical Advisor
[redacted]
Alexandria, MN 56308
(320)[redacted]
(320) [redacted])
[redacted]@gmail.com
Viewing Client: IA-[redacted] Bot
[redacted]
Pipestone, MN 56164
[redacted]Viewing Account: Collective Checking
Neighborhood National Bank
[redacted]


PostDate Check# Description Total
9/3/2015 DEP Deposit - RSDI (SSA ACH)
828.00 828.00
9/3/2015 0 Payee Central - [redacted] Bot - Rep Payee Fee
(41.00) 787.00
9/3/2015 261863 [redacted] Bot - [redacted] Bot - Personal Needs
(100.00) 687.00
9/3/2015 262386 HRA of Pipestone - [redacted] Bot - Rent
(502.00) 185.00
9/3/2015 262505 Department of Human Services-MA-EPD - [redacted] Bot #260210/#5383 - DHS MA-EPD
(116.00) 69.00
9/15/2015 263549 [redacted] Bot - [redacted] Bot - Personal Needs
(69.00) 0.00
10/2/2015 DEP Deposit - RSDI (SSA ACH)
828.00 828.00
10/3/2015 0* Payee Central - [redacted] Bot - Rep Payee Fee
(41.00) 787.00
10/3/2015 264539 [redacted] Bot - [redacted] Bot - Personal Needs
(100.00) 687.00
10/3/2015 264848 Department of Human Services-MA-EPD - [redacted] Bot #260210/#5383 - DHS MA-EPD
(116.00) 571.00
10/6/2015 265888 [redacted] Bot - [redacted] Bot - Personal Needs
(100.00) 471.00
10/6/2015 265889 Lloyd Management - [redacted] Bot - Rent - Rent
(449.00) 22.00
10/20/2015 266694* Social Security Administration - [redacted] Bot-Conserved Funds - Conserved Funds
(22.00) 0.00
11/3/2015 DEP* Deposit - RSDI (ACH)
828.00 828.00
11/3/2015 267878 Social Security Administration - [redacted] Bot-Conserved Funds - Conserved Funds
(828.00) - Voided 828.00
11/12/2015 269102* [redacted] Bot - [redacted] Bot-PN - Personal Needs
(200.00) 628.00
11/13/2015 269108* DHS MA-EPD - [redacted] Bot-5383 - DHS MA-EPD
(106.00) 522.00
* - Uncleared Check
Current Balance: 522.00
Pending Deposits: 0.00
Unauthorized Transfer Deposits: 0.00
Pending Authorized Payments: 0.00
Unauthorized and Held: 0.00
Post Dated Payment: 0.00
________________________________________
Adjusted Balance: 522.00

Initial Business Response /* (1000, 11, 2015/09/15) */
We have not been Rep Payee for [redacted] since May 13, 2015. We made payments to [redacted] every month, including the month of April, which [redacted] should be aware of since we have sent her several copies of the final accounting...

of her account since the re-appointment of Rep Payee. We were diligent in paying her bills and were in constant contact with both [redacted] and her Mental Health team. We will not be paying any outstanding bills or late fees she may have incurred.
Payee Central, Inc.
Initial Consumer Rebuttal /* (3000, 13, 2015/09/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They never paid the past due amount at [redacted] of $500 dated back from 2014 when they were still my payee. They never paid it, they paid the co-pays. I had several conversations with them including my ARMHS worker GM, and County Case Manger BC. Rep Payee stills owes my outstanding bill.