Paychex

Thank you for the extra follow-upWe did receive the IRS event log of details and it does confirm the actions by Paychex, their paying taxes quarterly (versus annually for a 944) and then not filing any return by the end of January, in fact triggered all the IRS confusion and subsequent notices Mr [redacted] and I discussed it and have zero confidence that Paychex will do anything to reimburse us for all the trouble we've experiencedTo "win" by having the [redacted] 's complaint made public would not help the [redacted] eitherSo, there is no incentive to proceedWe don't want to waist any more time on Paychex and consider this matter closed Thank you for your folland have a great week.***

This letter is in response to complaint ID [redacted] , it is understood that Mr [redacted] has rejected our initial responseWe wish to clarify and resolve his concerns In regards to Mr [redacted] concern about him not receiving the companies end of year forms we would like to provide the tracking informationThe W2’s were sent to Mr [redacted] on 01/09/via UPS (tracking # [redacted] )The address they were shipped to is [redacted] The 1099’s were shipped out via UPS (tracking # [redacted] )The address they were shipped to is [redacted] We did find that there was an invoice created for $which was billed for year-end filings and formsThe invoice was issued and sent to Mr [redacted] The fee in question for $is the billing fee for 401kThis fee has been submitted for a credit and Mr [redacted] should see it back in his account shortlyJosh S***,a member of the 401k team, will be reaching out to Mr [redacted] to assist with the 401k plan termination Mr [redacted] emailed our payroll specialist and asked that we report a “quick-pay” transaction for his employeeAs this was not clear a direct deposit was issued for the amount given to usAs we stated before once we were made aware of the error we immediately tried recovering the funds and were unable to do so since the funds were no longer availableI spoke to Mr [redacted] on 01/11/and I was told he would work directly with his employee to recover fundsAs of this date Paychex has still not been able to recover the funds paid out in the amount of $ If you have further questions, you can contact me at [redacted] Lizeth S [redacted] Client Service Supervisor

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below What Paychex is stating is completely false I have attached a picture of my bank statement showing that they indeed have not refunded the amount they are stating ($on April 10, and $on April 13, 2017) This has also not taken place (Although our records indicate appropriate billing, we have issued a refund via ACH refund of $per Dr [redacted] ’s request I confirmed that the Forms W-Paychex prepared accurately represent our recordsWe request that Dr [redacted] send us her specific concerns about the Forms W-2, or let us know of a specific time to touch base with her so we can make sure these returns are accurate If you have questions, please contact me at [redacted] , ext [redacted] , or [redacted] .) The problems with the W-2's is that they did NOT take out appropriate taxes of one of my employees checks They withheld Fed and State but not SS or medicare For the record, I have contacted their office on Apr 24th @ 5:pm4/@ 11:33am, 4/@ 8:47am 4/@ 8:13a, and 4/1@ 7:18am That's just the last weeks worth NO reponse back thanks Regards, [redacted] Pc

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] [redacted] thought that I was a seasonal business Thats why they started me out at 9.76% In finding that I am not a seasonal business they dropped my rate down to 1.22% I had contacted [redacted] , told them of the change, faxed in paperwork back in June of last year For some reason [redacted] decided to take out 6% for unemployment taxes Back in December the state of [redacted] sent me a letter letting me know there was an overpayment on my account of I asked them to reimbursed me and they did I then followed up with [redacted] to make sure they had everything fixed and they said it had been fixed Well it wasn't They then overpayed the state again a total of They don't keep it for future tax payments either.I contacted them again by phone and [redacted] stated he would take care of it and "try" to have the money back in my bank account the next day That was 1/21/ Its 2/5/and still nothing back into my bank account [redacted] has it I've requested the refund again and it will take up to a month to get the money back As far as waiving my fees for this month, it was withdrawn from my bank account yesterday and I terminated my account with them earlier this week They need to stay out of my bank account or I will seek legal action I have switched over to [redacted] and they have been nothing but kind and very knowledgeable about taxes and their product.I am requesting my February fee back since I haven't processed payroll with them

Thank you for your inquiry about [redacted] , a contractor of our client [redacted] ***Paychex takes complaints from our clients and its employees very seriously, and we appreciate the opportunity to assist in the resolution of any disputes that may occur [redacted] contends that Paychex has not filed a corrected Form with the IRS on his behalf to correct duplicate wages we reported in Paychex sent [redacted] ’s amended Form information to the Internal Revenue Service in May Mr [redacted] received a CPnotice from the IRS in Feb/and shared it with his employerUpon receiving word of this notice, Paychex sent the corrected copy of the Form to our client [redacted] to distribute to Mr [redacted] The IRS notice is requesting the contractor send this information According to a May email Mr [redacted] sent to us, he has a copy of the corrected Form He must send this to the IRS along with the CPletter he receivedPaychex cannot correspond with the IRS on behalf of Mr [redacted] , as we do not hold Power of Attorney for him, only for his employerThe IRS will not require anything further; therefore, by submitting this documentation to the IRS, [redacted] will close the case Paychex now considers this matter concludedOf course, if you require additional information or have questions, please contact me at [redacted] , or by email at k***@paychex.comThank you for your business Sincerely, Karen [redacted] Senior Branch Manager

Thank you for your inquiry about [redacted] ***Paychex takes complaints from our clients very seriously, and we appreciate the opportunity to assist in the resolution of any disputes.Mr [redacted] states he is dissatisfied with several Paychex services since joining Paychex in May Mr [redacted] contests that research and corrections have cost his company approximately $4,000.We worked with Mr [redacted] to address these issuesIn regards to General Ledger, we found there was confusion about what General Ledger files should have been downloaded, which may have contributed to payroll and payroll date discrepanciesWe corrected the discrepanciesWe researched his invoicing concerns and did not find any billing for services he did not order or that excluded an explanation of those services When setting up the company’s Flexible Spending Account (FSA), the sales representative anticipated the company would offer medical coverage going forwardEmployers must offer medical benefits to implement employee FSAs [redacted] did not offer its employees any medical coverage, and therefore we removed the serviceBecause we value our client’s business, Paychex agreed to refund [redacted] $1,We believe we have addressed his concerns at this pointIf you have questions or need additional information, please contact me at [redacted] Sincerely, Darren [redacted] Senior Manager, Area Service - Core

Thank you for the follow up inquiry about [redacted] ***We appreciate the opportunity to try to resolve Mr [redacted] ’s complaintsWe regret setting up the company’s Flexible Spending Account (FSA) under the assumption that [redacted] would offer health benefits to its employeesTo correct this, we removed the service and refunded [redacted] $1, Mr [redacted] wrote about problems with his December payroll that involved having to process the payroll twiceThe payroll he reported to us included total hours and total wages but didn’t include holiday hours; therefore, after we processed the payroll, we had to correct it to include holiday hoursAdditionally, at Mr [redacted] ’s request, we send him a pre-processing payroll journal to review before we processed the payroll, created the banking transactions, and printed checksMr [redacted] emailed his approval to process the payroll per the pre-processing journal that didn’t include holiday hoursI have made several attempts to contact Mr [redacted] about his possible decision to leave Paychex payroll services, and he hasn’t returned my calls or emailsWe look forward to continuing our partnership with [redacted] for retirement services in 2017.If you have questions or need additional information, please contact me at [redacted] Sincerely, Darren [redacted] Senior Manager, Area Service - Core

January 19, 2016Re: [redacted] ***ID: [redacted] Dear Sir or Madam, Thank you for your inquiry regarding [redacted] ***Paychex takes complaints from our clients very seriously, and we appreciate the opportunity to assist in the resolution of any disputes that may occur.MrClarence is disputing the $1,transfer fee for Paychex clients who are leaving Paychex payroll and 401(k).I have enclosed the complaint against Paychex, Inc(“Paychex”) for your reference, which asserts that our client was not informed of the $1,plan transfer fee charged to their company-sponsored 401(k) plan.Paychex notified our client on May 24, of an updated Retirement Plan Fee Disclosure Statement available on the Paychex websiteThe disclosure states that there is a $1,plan transfer feeI have enclosed that document for your reference.Of course, if you require additional information or have questions about this complaint or how Paychex handled it, please feel free to contact me at ###-###-####, ext68715, or [redacted] Sincerely,Jennifer M [redacted] Client Relations Manager

Dear Revdex.com Inc:Thank you for your inquiry regarding [redacted] ***Paychex takes complaints from our clients very seriously, and we appreciate the opportunity to help resolve any disputes that may occur It is my understanding that [redacted] [redacted] stated he needed the Time and Attendance product restored to pull reports, so he can provide to his lawyer.As of this date, the request was escalated to our support teamThe task has been assigned and will be completed within hoursI followed up with [redacted] and provided him with this updateHe is all setVery happy with resolutionI believe the matter to be resolved to the client's satisfactionIf you have further questions, you can contact me at [redacted] Sincerely, Yocely G*** Client Service Manager

Thank you for your inquiry regarding [redacted] Paychex takes complaints from our clients very seriously, and we appreciate the opportunity to assist in the resolution of any disputes that may occur.The client has stated that Paychex charged them excessively after the business joined our service, and they felt that many of the charges were hidden fees undisclosed at the time of saleI've reviewed all charges to the client, and there were no undisclosed charges or billing errorsThe client signed a Services Agreement that explained there would be additional charges for monthly billing (rather than electronic debiting), for late payroll processing (premium processing), and also for instances of nonsufficient fundsPaychex was in no way attempting to hide any of these charges from [redacted] .We were sorry to learn that the client felt it necessary to switch payroll companiesWe would have welcomed the opportunity to work out a compromise with the client and retain their businessIn fact, we called the client today and left a voicemail still hoping to connectThe amount the client owes Paychex is currently $1,We would have offered to accept half of what was owed, $684.00, and forgive the balanceEven though we haven't been able to reach the client, we will still cut the charges in half and seek payment of only $to settle their account.We believe this complaint to be resolvedOf course, if you have further questions, feel free to contact me at [redacted] Sincerely, Susan [redacted] Senior Manager Regional Service Center

Thank you for your inquiry about [redacted] ***Paychex takes complaints from our clients very seriously, and we appreciate the opportunity to assist in the resolution of any disputes that occurOur client received an IRS notice because Paychex initially filed the company’s 1st quarter tax return using an incorrect federal identification number (FEIN) We have since filed a corrected return with the appropriate FEINWe will follow up with the IRS in six weeks to confirm that the client’s tax return has posted and the notice is withdrawnWe notified our client on November 10th that the agency shows a balance due of $from a time period prior to starting on Paychex service If our client incurs a penalty for a late payment associated with our delay in filing, Paychex will accept responsibility for that penalty amount.Of course, if you require additional information or have questions, please feel free to contact me directly at 310-338-7900, ext57300, or [email protected],Debi W***Branch Manager

Thank you for your inquiry regarding [redacted] ServicesPaychex takes complaints from our clients very seriously, and we appreciate the opportunity to assist in the resolution of any disputes that may occurI have been in contact with Mr [redacted] regarding his request for a refund of the penalty he was assessedI agreed to refund Mr [redacted] $Mr [redacted] advised me he preferred we issue a paper check instead of an ACH deposit to his bank accountA request for the check was submitted and approvedThe check is being processed, and I contacted Mr [redacted] todayHe advised he has not yet received the check, but he will send me an email when he doesI will follow up with Mr [redacted] until he has received the check and make sure he is entirely satisfied with the resolution I believe this complaint will be resolved shortly, and Mr [redacted] promised to rescind the complaint once he receives the checkIf you have any additional questions, please feel free to contact me via email at d [redacted] @paychex.com, or by phone at ###-###-#### Sincerely, Deborah [redacted] Client Services Supervisor

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Hello, Thank you for following up about my complaintI did speak with Mary from PaychexI told her my experience with Paychex and informed her that I need to be refundedI never agreed to settle with no refund as she indicated belowIt seems as though Mary has misled the Revdex.com with her responseShe told me she will get back to me, I never heard from her until yesterday when I reached out to her againI was informed by my finance director and the new company that is managing my company'standard 401k that Paychex has neglected to do a compliance check in my company's 401k and now I have to pay in excess of $spread out to my employees as well as losing some of my 401k to income taxesThis complaint isn't just about my dissatisfaction on their HR and payroll servicesIt's also about the 401k management servicesPaychex lied in telling you that I agreed to their decision of not giving me a refundI initially signed that document because I was told to do so in order to continue 401k management services with PaychexIt was never explained to me other than its just your typical paperwork so that they can continue managing the 401kBut their mistake in mishandling my 401k which now is costing me thousands of dollars, is unacceptable and I am appalled that Mary lied about this case being resolvedThis case is not closed and I never agreed to any resolution with PaychexThey never got back to me as they said they wouldPlease help resolve this matter Regards, [redacted] ***

Hello, Per [redacted] , she followed up with Mr [redacted] on February 20, and let him know the refund would be in his account by the end of the day, February Per her conversation today, February 26, Mr [redacted] has confirmed the funds are in his account Thank you, [redacted]

Thank you for your inquiry regarding [redacted] ***Paychex takes complaints from our clients very seriously, and we appreciate the opportunity to help resolve any disputes that may occur.It is my understanding that [redacted] stated that after he closed his account with us that he continues to incur charges to his bank account As of this date, I have contacted the client via email on 9/26/at [redacted] and via phone times on 9/26/and time 9/27/at 305-842-and have not had a response about what specific charges have been made to his bank accountI see that the last amount billed of $on 9/11/was refunded on 9/14/ I believe the matter to be resolved to the client's satisfactionIf you have further questions, you can contact me at [redacted] Sincerely, Nisha V [redacted] Client Services Supervisor

Thank you for your inquiry regarding [redacted] Paychex takes complaints from our clients and their employees very seriously, and we appreciate the opportunity to assist in the resolution of any disputes that may occurMr [redacted] states that he was charged $by Paychex for a service that no longer existed after he informed Paychex his business would be temporarily closedAs a courtesy, Paychex coded [redacted] [redacted] as seasonal so they would not incur the minimum monthly billing of $49.00/month charged to non-processing clients who wish to keep their account open to cover costs of maintaining their records and producing the required quarterly tax returns.On July 31, Mr [redacted] was billed an invoice fee of $for the delivery of his 2nd quarter end packagePaychex was not successful collecting the $from Mr [redacted] as the account had been closedAs a result, Paychex charged a $non-sufficient fund (NSF) fee.After researching this incident, we believe that the Paychex representative accurately represented our service fees to Mr [redacted] We regret that our relationship with Mr [redacted] was not to his satisfactionAs a courtesy, we will refund the $service fee and the $NSF fee to put the account at a zero balance.If you require additional information or have any questions regarding this complaint or Paychex' resolution of this complaint, please feel free to contact me at ###-###-####, ext***.Sincerely, [redacted] Client Service Manager

Thank you for your inquiry regarding [redacted] IncPaychex takes complaints from our clients very seriously, and we appreciate the opportunity to assist in the resolution of any disputes that may occurWe have reviewed the details of Mr [redacted] 's complaint at our corporate office, and have reached out to him directly to address his concernsAt this time, the complaint is being resolvedWe are working with the client to complete termination of his (k) planIf you have questions or need additional information regarding this complaint or Paychex' resolution of this complaint, please call me at [redacted] Thank you for your assistance Sincerely, [redacted] Paychex Retirement Services

Thank you for your inquiry regarding [redacted] * [redacted] Paychex takes complaints from our clients very seriously, and we appreciate the opportunity to assist in the resolution of any disputes that may occurMr [redacted] submitted the complaint to the Revdex.com because he continued to have fees debited from his bank account after he requested that his Paychex account be canceledThe fees were charged to maintain the active status of the account for year-end processing, which Mr [redacted] requested when he closed the company's accountWe have agreed to refund minimum monthly fee of $for January The client service manager, [redacted] will continue to monitor this issue to completionIf you require additional information or have any questions regarding this complaint or Paychex' resolution of this complaint, please feel free to contact me directly at ###-###-####.Sincerely, [redacted] Senior Executive Client Relations