Paxton Van Lines

Thank you for the opportunity to respond to the complaint filed by *** ***
*** *** moved with *** Van Lines a little over a year ago in July of It was not until April of that a claim was received for damages, and items missingNeither were we informed of an allegation of
theft, until we received this complaint from The Revdex.comHad we known of this allegation earlier, our immediate response would have been to get the local authorities involved immediately
Paxton Van Lines is an Agent for *** Van Lines, with branch offices in Virginia and North Carolina*** *** moved from Michigan, to Missouri, and to IllinoisThis move was handled by *** Van Lines, and the local agent in Michigan
*** ***'s claim was processed, and settled by *** Van Lines using the industry standards and practices, in accordance with the Carriers Liability Valuation Coverage that was purchased for her move
All boxes and items were inventoried, and signed for at both origin and destination by *** ***Paxton Van Lines authorized *** Van Lines to settle the claim for all items in boxes that werebroken, but denied that any boxes or items were missing based on *** *** signing the bingo check off sheet, and the inventories used to check off items at the time of deliveryAccording to these documents, all items tendered to *** Van Lines for transport were received by the customer at destinationBy signing these documents, she acknowledged receipt of all items
Paxton Van Lines regrets that damage occurred during the transportation of the goods, and has made settlement through *** Van Lines with the customer on those items, however *** Van Lines can not be expected to make settlement on items that they did not transport
Thank you again for the opportunity to respond

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: Paxton represented themselves as the moveno time did they inform me they were a booking agent and/or not the actual mover, nor do any of the documents I am in possession of list *** anywhere on the documents Further, I have a letter from a Paxton representative who only refers to *** as our "parent company." Whoever the movers were representing, they did pack, list, and ship the crystal on the high value sheet of the packing/moving list The items were very expensive and valuable and they were not delivered It is not up to me to inquire as to whatever other methods either company are available My next step will be to sue both companies for $6,and, potentially, for fraud since it is clear that the initials on the tick sheet are not my handwriting I am providing this opportunity for you to settle the claim out of court If you do not wish to take advantage of it, that's up to you The fact is that my documents say Paxton, they said they were the movers, I have a guarantee of replacement/reimbursement for items damaged or missing and I duly reported same on the forms Paxton provided, within a timely mannerand I have not yet been reimbursed for the missing crystal of $6,
Regards,
*** ***

The movers were not from PAXTONThe movers were from *** Van LinesThe claim is with *** Van Lines IncNot Paxton Van Lines IncPaxton Van Lines did not pack, haul, or deliver this shipmentPaxton Van Lines was the booking agent only for this moveThe National Account that *** *** works for, and our company representative for that account, have been in communication regarding this claimAs mentioned in the last response, there are other options available to the shipper to follow up on this matterPlease contact *** Van Lines Claims department for more information regarding these options

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: the moving company guarantees reimbursement or replacement of all items missing or damaged for up to days from the time of the move Valuable crystal is missing worth $6,000, as indicated on the form the company provided I did not personally sign anything indicated that all items moved were received and the bingo sheet received recently is a forgery of my initials
Regards,
*** ***

Review: I moved from Michigan to Missouri to Illinois all within a three month period of time for work. Paxton Moving was the mover ([redacted] Van Lines is the parent company). Theresa K[redacted] handled my case: [redacted]. The company guarantees (backed by [redacted]) the replacement of items missing or damaged for up to 270 days after the move. When my boxes arrived in Illinois, they were crushed and clearly had been opened and gone through. For example, there was a quilt in a re-taped box that wasn't even mine! I submitted a claim for $12,000 for missing and damaged goods. [redacted] sent me a check for $6,000 because Theresa K[redacted] claimed they were not liable since my "tick sheet" which they provided a copy of in the mail in June 2014 said that I had received everything they gave me. The largest part of what is missing is very expensive crystal glassware, hand carried for me from Austria. I told them in the first place I didn't want them handling my crystal but they insisted, promising they would replace it if damaged. In any event, the "Tick sheet" they sent me had three initials which were my initials, but not my handwriting. I believe their storage people went through my boxes and may have stolen the crystal...otherwise, why would it not have been delivered. They need to send me the remaining $6,000, immediately so I do not have to resolve it through legal channels.Desired Settlement: They owe me $6,000 for the missing crystal

Business

Response:

Thank you for the opportunity to respond to the complaint filed by [redacted].

[redacted] moved with [redacted] Van Lines a little over a year ago in July of 2013. It was not until April of 2014 that a claim was received for damages, and items missing. Neither were we informed of an allegation of theft, until we received this complaint from The Revdex.com. Had we known of this allegation earlier, our immediate response would have been to get the local authorities involved immediately.

Paxton Van Lines is an Agent for [redacted] Van Lines, with branch offices in Virginia and North Carolina. [redacted] moved from Michigan, to Missouri, and to Illinois. This move was handled by [redacted] Van Lines, and the local agent in Michigan.

[redacted]'s claim was processed, and settled by [redacted] Van Lines using the industry standards and practices, in accordance with the Carriers Liability Valuation Coverage that was purchased for her move.

All boxes and items were inventoried, and signed for at both origin and destination by [redacted]. Paxton Van Lines authorized [redacted] Van Lines to settle the claim for all items in boxes that werebroken, but denied that any boxes or items were missing based on [redacted] signing the bingo check off sheet, and the inventories used to check off items at the time of delivery. According to these documents, all items tendered to [redacted] Van Lines for transport were received by the customer at destination. By signing these documents, she acknowledged receipt of all items.

Paxton Van Lines regrets that damage occurred during the transportation of the goods, and has made settlement through [redacted] Van Lines with the customer on those items, however [redacted] Van Lines can not be expected to make settlement on items that they did not transport.

Thank you again for the opportunity to respond.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: the moving company guarantees reimbursement or replacement of all items missing or damaged for up to 270 days from the time of the move. Valuable crystal is missing worth $6,000, as indicated on the form the company provided. I did not personally sign anything indicated that all items moved were received and the bingo sheet received recently is a forgery of my initials.

Regards,

Business

Response:

The movers were not from PAXTON. The movers were from [redacted] Van Lines. The claim is with [redacted] Van Lines Inc. Not Paxton Van Lines Inc. Paxton Van Lines did not pack, haul, or deliver this shipment. Paxton Van Lines was the booking agent only for this move. The National Account that [redacted] works for, and our company representative for that account, have been in communication regarding this claim. As mentioned in the last response, there are other options available to the shipper to follow up on this matter. Please contact [redacted] Van Lines Claims department for more information regarding these options.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: Paxton represented themselves as the movers-at no time did they inform me they were a booking agent and/or not the actual mover, nor do any of the documents I am in possession of list [redacted] anywhere on the documents. Further, I have a letter from a Paxton representative who only refers to [redacted] as our "parent company." Whoever the movers were representing, they did pack, list, and ship the crystal on the high value sheet of the packing/moving list. The items were very expensive and valuable and they were not delivered. It is not up to me to inquire as to whatever other methods either company are available. My next step will be to sue both companies for $6,000.00 and, potentially, for fraud since it is clear that the initials on the tick sheet are not my handwriting. I am providing this opportunity for you to settle the claim out of court. If you do not wish to take advantage of it, that's up to you. The fact is that my documents say Paxton, they said they were the movers, I have a guarantee of replacement/reimbursement for items damaged or missing and I duly reported same on the forms Paxton provided, within a timely manner. and I have not yet been reimbursed for the missing crystal of $6,000.00

Regards,

Review: Paxton international was hired to move my belongings from Doha, Qatar back to [redacted], Texas. I paid Paxton international an additional fee to insure my equipment for $35,000. Almost all of my equipment showed up non functional and they will neither replace nor repair my equipment as agreed upon in the contract I signed. Paxton claims that the damage was due to climactic change and therefore not covered, but they have failed to provide me with a document of their coverage policy. They have also failed to provide a document of their coverage policy with my signature on it containing the climactic change term.Desired Settlement: I would like them to replace my equipment. This equipment is my life. I've been without it for 9 months now.

Business

Response:

We are in receipt of the complaint and have resolved the matter in the following manner:

1) We have reviewed the claim internally with specialists and members of the management team.

2) We have reached out to the outside vendor who supplied the valuation for loss and damage and secured a commitment from them to revisit the claim.

3) We have scheduled an in person meeting and review of the claim with the outside vendor at the annual trade association meeting this week in Vancouver Canada.

4) We have briefed the customer on this course of action.

Our management team will do all possible to outline the circumstances surrounding the claim for the adjusters to ensure that full consideration is given and that the customer is offered a fair and reasonable settlement offer based on the circumstances outlined.

Thank you,

[redacted]

Vice President International Operations

Paxton International

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is CURRENTLY satisfactory to me. BUT I would like to wait until the issue is completely resolved before I withdraw my complaint.

Regards,