Paws and Claws Pet Resort

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below While I realize that accidents can, and do happen on occasion, the personnel failed to notify me or my emergency contact when they noticed my dog limping the day before I picked him upEarly notification could have saved me the expense of an emergency vet visit, and the stress and worry that I suffered because if itI also missed work the following day to follow up with his care and a visit to my own vet Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.? [redacted] 4:PM (hours ago)tomeI have heard back and received a full refund I am satisfied with these resultsRegards, [redacted] ***

As the Midwest’s premier pet care facility, we at? Paws and Claws Pet Resort? take great pride in the cleanliness and safety of our resort, along with the expert care and customer service provided by the best trained staff and managers in the pet care industry.? Our website and orientation conversations with new clients stresses the high energy group play environment that our loyal clients and their pets have come to appreciateIt is not uncommon for new pets to go home after a visit to our resort completely tired out and moving slowly after their play dayDogs that are not acclimated to high levels of play may seem especially tired; this is normalWe continuously monitor the play areas and provide a separate play area for dogs that want or need a break.? We also provide for our guests, multiple 24-hour live feed cameras throughout our facility so pet owners can monitor the play environment and keep an eye on their pets during their entire visit as well as encourage phone calls and offer updates via email or text.? To our loyal and new customers, thank you for your confidence in our servicesWe pride ourselves on having the best interests of our clients ?" four-legged and two-legged ?" in mind.? As the Midwest’s premier pet care facility, we at? Paws and Claws Pet Resort? take great pride in the cleanliness and safety of our resort, along with the expert care and customer service provided by the best trained staff and managers in the pet care industry.? Our website and orientation conversations with new clients stresses the high energy group play environment that our loyal clients and their pets have come to appreciateIt is not uncommon for new pets to go home after a visit to our resort completely tired out and moving slowly after their play dayDogs that are not acclimated to high levels of play may seem especially tired; this is normalWe continuously monitor the play areas and provide a separate play area for dogs that want or need a break.? We also provide for our guests, multiple 24-hour live feed cameras throughout our facility so pet owners can monitor the play environment and keep an eye on their pets during their entire visit.? To our loyal and new customers, thank you for your confidence in our servicesWe pride ourselves on having the best interests of our clients ?" four-legged and two-legged ?" in mind.?

As a premier pet care facility, we at Paws and Claws Pet Resort take great pride in the safety and handling of all pets, along with the expert care and customer service provided by our staff and managersWe also practice full disclosure with owners, should there be any issue with their pet,
including but not limited to handling, feeding, grooming and any other aspect of their care. Not all pets thrive in all environments and situations and we will not allow a dog to harm itself or a staff member while grooming or trimming nails. When we were unable to keep this particular pet from over stressing (no muzzle was used), we stopped, thus not finishing the nail trim. We are sorry for the dissatisfaction and have refunded the clients payment in full

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. *** ***4:PM (hours ago)tomeI have heard back and received a full refund I am satisfied with these resultsRegards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. *** ***4:PM (hours ago)tomeI have heard back and received a full refund I am satisfied with these resultsRegards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
While I realize that accidents can, and do happen on occasion, the personnel failed to notify me or my emergency contact when they noticed my dog limping the day before I picked him upEarly notification could have saved me the expense of an emergency vet visit, and the stress and worry that I suffered because if itI also missed work the following day to follow up with his care and a visit to my own vet.
Regards,
*** ***

As a premier pet care facility, we at Paws and Claws Pet Resort take great pride in the safety and handling of all pets, along with the expert care and customer service provided by our staff and managers. We also practice full disclosure with owners, should there be any issue with their pet,...

including but not limited to handling, feeding, grooming and any other aspect of their care.  Not all pets thrive in all environments and situations and we will not allow a dog to harm itself or a staff member while grooming or trimming nails.  When we were unable to keep this particular pet from over stressing (no muzzle was used), we stopped, thus not finishing the nail trim.  We are sorry for the dissatisfaction and have refunded the clients payment in full.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
While I realize that accidents can, and do happen on occasion, the personnel failed to notify me or my emergency contact when they noticed my dog limping the day before I picked him up. Early notification could have saved me the expense of an emergency vet visit, and the stress and worry that I suffered because if it. I also missed work the following day to follow up with his care and a visit to my own vet. 
Regards,
[redacted]