Paulson's Floor Coverings

I am sorry to hear that Ms. [redacted] is having problems with her floor. Due to my being out of the store on a medical leave, I was unavailable to see the floor in person. The discoloration of the floor as described by her to our sales staff is most likely due to a chemical reaction of the glue with...

the vinyl that she purchased. As we have to control over what was used to put down the vinyl floor, it is my belief that the installer did not know what he was doing and used the wrong adhesive than what was recommended by the vinyl mill.I looked at her order on cg561047 and see that she did NOT buy any adhesive with her purchase. Since this floor can be installed loose lay or with adhesive, it is not surprising at times to see this but the loose lay method is not preferred by our company. I am sure that since she had her own installer and not one recommended by The Floor Trader, that he used they wrong adhesive. Since we [redacted] Teri's business, I am prepared to do the following under certain conditions that must be met by the customer:1. We will supply the exact vinyl floor to the customer FREE OF CHARGE.2. SInce the floor is now contaminated with a foreign glue, one cannot lay the floor over it with another adhesive otherwise she will have the same problem arise. Hence, the floor must be sheeted with a new 1/4" under layment  which will prevent any contamination between the glued floor and the new replacement vinyl. The cost for this under layment would be $32.99 for a 4x8 sheet. This is a certified under layment guaranteed for flooring use. The number of sheets will have to be determined by a Floor Trader recommended independent installer.3. The customer must purchase the correct adhesive recommended by the mill for use with their vinyl. This would be Taylor 2037 and 1 gallon would be: $38.99 plus tax.4  For the floor to be done professionally, we would like to see the customer use a professional independent installer which the Floor Trader recommends. They would give her the best possible installation. Since they work direct with the customer, there is no additional markup or cost to their labor. The customer is basically buying wholesale labor direct.Please have the customer contact me directly:Warmest Regards,Dean P[redacted]Owner The Floor Trader of TacomaStore:  [redacted]Cell:    [redacted]