Paul White Chevrolet Inc

Tire warranties, if any, come straight from the manufacturer of the tire, not the dealerThere is a separate warranty book in every new car with that information, which the customer was told while at the dealerThe dealer has no responsibility to replace flat tires.*** ***Toyota of Huntington
BeachVP/General Manager

Timeline of the customers purchase is attachedBottom line is that customer emailed her bank draft that we never received or it went in to a spam folderWe proceeded with our back up financing and days later, when contacted by customer, we flat cancelled her loan with our bank and processed her
draftWe have done nothing wrong, there was only an initial lost email that forced us to proceed with our financingWe have tried to make it right with the customer by offering her $for all the inconvenience

***, We met with *** *** we addressed and resolved the dispute by providing Mr*** with a year warranty. It is to my understanding that all disputes are resolved. *** ***Business Manager

The customer claims she sent an email containing an e draft, but we never received itAs we have told the customer before, it is very possible that she sent it by email , but we never received itIf we would have received it, we would have processed it that day

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I was not aware of their response, and their response is a LIE!!! I provided full payment to them in the form of a Check on 11/18. I have the evidence, please review this.
Regards,
[redacted]

Unfortunately, airbag recalls are effecting millions of cars in the U.S., and around the world. Timing is completely out of the dealers hands and lies solely with the manufacturer. It is certainly not that we don't care, but our hands are tied by the manufacturer when it comes to a recall involving...

a safety issue, in this case an airbag, that could cause harm if it goes off. If you need a truck for your work, it is possible I may be able to arrange one for you. It will require Toyota approval. Please call me directly at your convenience at 714-[redacted]. Again, we are sorry for this hassle, but we, and thousands of dealers are in the same difficult position with this recall.[redacted]General Manager

Revdex.com:
I have reviewed the response...

made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]