Paul Sherry RV Reviews (%countItem)
Paul Sherry RV Rating
Address: 8793 N. Co. Rd. 25A, Piqua, Ohio, United States, 45356
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Could not be more disappointed in this dealership! We purchased a used unit with no warranty. However, prior to leaving the dealership with the camper, we were provided a walk through to demonstrate everything was in working order. During the walk through, we were told the AC could not demonstrated because it was too cold outside and the AC would not turn on. This was discussed with our salesman, who stated several times that he knew that but not to worry because if it didn't work, they would take care of it...make it right.
We purchased the camper, trusting them to honor their word. Well, our first time camping over Memorial Day holiday, we discovered the AC did not work. We took it to our local repair shop. It was found that the AC unit was bad and needs to be replaced. I texted our salesman. He told me sorry, but can't help you
So sad, when businesses refuse to honor their words. This is a live and learn experience. Never take a salesman word! Get it in writing.
baite and switch .
12-4 went to buy van dealer had one on website for $20995 also had sing in windshield $20995 just getting ready to close deal salesman (***) comes back with guy I take is a boss o sorrey we have a problem that van is marked wrong should be $ 25995 I said you should get it off your web site was tlod owner was notifed and taken care of bs as of 8 am today 12-5 it is still there all this took place at 9-930-.am 12-4.good old baite and switch.
fix website .sad but I can see some old guy go in and say ok Illtake it anyway,I may be old but not stupid .
Customer did come in to 12/04/2018 to look at a 2019 Dodge Grand Caravan listed for $20,995 on the Sherrychrysler.com website. When the salesman calculated the numbers, he realized the Chrysler Manufacture incentive had changed, due to it being the beginning of a new month. The issue with the price was explained to the customer and he was told about the change in the incentives, again, which are controlled by Chrysler as the manufacturer. While we work diligently to keep our website up to date, it takes 24-48 hours, at least, for any changes made to show up through the website. We tried to show the customer the actual manufacturer invoice as well as the available incentives, but the customer was not interested.
(The consumer indicated he/she DID NOT accept the response from the business.)
lying SOBS said nothing about incentives changing because of the month just said ITS A $28THOUSAND DOLLAR CAR NO WAY CAN WE SELL IT FOR THAT NEEd A LEAST $ 25. GRAND like I said LYING SONS OF *** and I never expeced you (Revdex.com) to do anything hay they pay you a fee to keep then looking good . ILL never buy anything from them and I will tell anybody that will listten the same thing .
Well, my wife and I purchased a brand new travel trailer from Paul Sherry's RV in Piqua and since that moment things have gone downhill. We signed papers on Wednesday and they arranged for their person to deliver on Saturday. In short, their guy backed the RV into the neighbors fencing and completely tore the plumbing out from under the trailer and it also poked a fence support up through the underside of the trailer. In this process, he nearly ran me over while backing the trailer up while moving at what was a very fast speed. I was standing at least 10 feet from what should have been his path. The My wife and I immediately drove to Paul Sherry's and we were told they would get back to us after "Mike Sherry decides what he wants to do." Our position was and remains firm; we will not accept a repaired trailer, and we told them that.
It's now Monday and we just heard back and what they want to do is try to repair the trailer and then deliver it to us.....a damaged and then repaired trailer all for the price of new; what a great deal, right? They told us if we wanted it replaced with new that my wife and I would be responsible for taxes in the amount of another $1,400 dollars. Their driver crashed our trailer and somehow I am responsible for this? How is this right? It's not. I am not a consumer attorney but it cannot be my responsibility to take their loss as my own. If it turns out their negligence is my responsibility, it will never make any sense to me. Needless to say, this is not over.
PS: NO, they never told us that they would move the trailer at our potential risk or peril.
We have done what the customer requested.
Yes they have. It is great appreciated. Mike Sherry of Sherry RV treated me correctly and I was actually willing to purchase another but unfortunately they did not have the same model in stock
Recall Issue 2007 Jeep Compass
In December of 2017 I took my jeep compass to Paul sherry's in Piqua Ohio. I had to have the subframe (crossmember) replaced in the rear end of the car. It was covered under the recall. They said they checked the front end of the vehicle and that it was fine. I got the vehicle back on December 23, 2017. Took it to have the wheel alignment done on it. On February 10th, we were driving the interstate and slid on some ice coming off the exit, and not thinking my husband slammed the brakes. When we came to a stop and went to take off the front end was grinding so loud that we pulled over to the side of the road to check the car to see if we could see what was wrong. we couldn't see anything except the front driver's tire looked like it had been pushed back a little. We drove the car back home and parked it. Then on that Monday we called Mantors in Sidney Ohio and had them come and tow it in to their garage, so that they could look at it. They told me that the Subframe had broken right by the Control arm. This was the same place that the rear end had busted at, when I had it replaced. The man at Mantors said that it was so rusted and had so much corrosion that he didn't understand why Paul Sherry's didn't replace it when I had taken the vehicle to them to do the rear. I called Paul Sherry's and his response was that he looked at it personally and that he didn't see no rust or corrosion. My question is HOW would it have gotten rusted or corroded that much in less than 49 days, enough to where it broke, IF this man looked at. I called and spoke to a lady at Chrysler customer service and she put me on hold to call the man at Paul Sherry's and she spoke with him who told her the same thing. She took his word for it and told me there is nothing she can do basically. The man told me on the phone that if I could get the car to Paul Sherry's they would look at it, but since the warranty let up Janaury 11th that he isn't too sure if there is anything he can do to fix it. So I preceded to tell him that I just paid to have it towed to Sidney, so now I would have to pay to have it towed back to Piqua. Then pay for another tow if they wouldn't be able to fix it. I find that this is unfair and I am very disappointed in how I have been treated.
I want to be reimbursed for the bill of fixing my car.
Subject: Response to letter from *** regarding extended warranty work performed on her 2007 Jeep Compass, 1J8FT47W27DXXXXXX, 126268 miles (at time of last service) on invoice number XXXXXX dated 12/22/2017.
We inspected vehicle on 12/22/2017 on invoice XXXXXX, in accordance with Fiat Chrysler Automobiles (FCA) Technical Service Bulletin (TSB): 23-012-14, dated May 19, 2014, for Front And Rear Crossmember Corrosion inspection under 10 year extended warranty from date of initial vehicle service. The inspection is for vehicles in the Northern United States, due to salt and corrosion that is prevelent during winter months (Salt Belt). When vehicle's front and rear crossmembers are inspected, the criteria for replacement under the 10 year extended warranty is to verify there is no perforation through the structure, surface corrosion is acceptable. If any perforations throught the structure are noted, no matter size, crossmember is to be replaced under warranty.
After inspecting both front and rear crossmembers on this vehicle, it was found that the rear crossmember was already broken from corrosion perforation where control arm attaches to structure on upper side of rear crossmember. Rear crossmember was replaced under warranty. Front crossmember was also inspected, and was found with no perforations at the time of inspection, although there was significant surface corrosion/scaling, it was not grounds for replacement based on extended warranty inspection process.
Regarding the towing of the vehicle back to this facility, I did advise *** that in order for that towing expense to be paid for under any warranty, it would have to be set up with FCA Customer Care. I did receive a call from FCA regarding this vehicle and situation. When asked for a situation report, I gave them what was available to me at the time. I advised them I was contacted by *** regarding this vehicle and the situation she described in her complaint. I also advised that in order for us to be sure this was from corrosion and not an outside force that broke their suspension attach point, the vehicle would need to be towed here for further inspection, or to a certified FCA repair facility.
We as an automotive dealership cannot absorb the cost of towing due to the uncertainty of the situation and the slim odds of being re-imbersed for the towing expense throught FCA warranty. I did offer a free inspection if the vehicle could be towed here to 8645 N. County Road 25A, Piqua, OH 45356. *** was understandibly upset with the response that I gave her, but the treatment she is describing is in keeping with the limitations that we have to remedy this situation. The offer still stands to inspect and verify the damage, and then trying to get it repaired under warranty if it is warranted. Please feel free to contact me with any questions regarding this situation.
(The consumer indicated he/she DID NOT accept the response from the business.)
I have all the pictures that I can post to this of the front end cross member that was so inspected for corrosion and on several places you can see where it was rusted through, and you can see exactly where it broke. Same place that my last one had broke. I had to have the control arms and the sway bar replaced along with the cross member. On the cross member where it broke, you can see where it had corrosion. The company that fixed it for me pulled up the recall for me with the pictures that was on the recall and mine looks worse than that. If it was Inspected like they are saying they did, it would have been seen that there were several places that was rusted through. Because again, if it wasn't rusted on the day that I took the vehicle to paul sherry's to have the rear end fixed, then someone please tell me how in less than 49 days did it rust through and break.
After reviewing the pictures that were posted, I can see that corrosion was the factor in the failure, however at the time of the inspection, there were no perforations. When the vehicle, as stated by ***, slid on ice and had the cross member fail, there could have been internal structural failure that then proceeded to show up on the outside. Metal when it corrodes is returning to its original state, which is raw iron. That is the reason for the 'rust" color, also with the color comes the brittleness, scaling, and ultimate structural failure. There is no flex to this part when it is corroded as severely as it seems, by reviewing the pictures. I am certainly not an engineer, but I was an Aviation Structural Mechanic in the United States Navy for 17 years, and worked on numerous aircraft in some of the most corrosive environments. I have see structure which appears to be corrosion free, fail from internal and hidden corrosion. When we inspect the parts, we dont hit them with a hammer, bounce the suspension off of a curb, or try and re-create when can happen is daily driving. All we can do is go by the inspection criteria and document our findings.
r, X-XXX-XXX-XXXX, give them the last 8 characters of her VIN, and the current mileage when she first contacted our dealership about this. They (FCA) will then assign a case worker to seek monetary payment for towing and repair exenses, if it is deemed necessary by them. I am sorry that this happened, and will help in any way I can with the FCA customer care process.
Having said all of this, it comes down to being a warranty issue with Fiat Chrysler Automobiles (FCA). This is not something that we as an authorized repair facility are responisible for when it comes to reimburesment. I can inspect, report my findings and go from there. Since this is already repaired, it is out of our hands. I did advise *** to call the FCA customer c
Agreed on a total sale price for a used travel trailer including all fees and sales tax. Went to get license plates and was charged sales tax again!
My family agreed with salesmen on a price for a used 2008 travel trailer. The Purchase Agreement was written up twice incorrectly. I was told he was new! The agreed upon price included all fees INCLUDING SALES TAX to total $11.500. So basically the purchase price should have showed up as $10,800 plus tax equal total cost of travel trailer $11,500 which we paid. When we took purchase agreement to BMV in Indiana where we live we had to pay $800 in sales tax because the dealership didn't write up the agreement as we had agreed upon. I contacted dealership and they said well the paperwork shows we didn't collect sales tax. EXACTLY! It needed to reflect that we did so we didn't have to pay it twice in Indiana as well which we did. I simply asked them to correct the paperwork so we could be reimbursed from the BMV. They refuse to honor their deal with my family and require us to pay out $800 more they we did not have.
We simply want the Purchase Agreement to be written up correctly showing we did pay sales tax to them in our total price of the deal that we agreed upon which was $11,500 and contact the BMV of Indiana with correct paperwork so we can be refunded the tax of $800 that we paid Indiana. In our deal with Paul Sherry RV, the tax was agreed upon in total with the $11,500 price. This was not a misunderstanding on our part! We were told in good faith the full purchase price of $11,500 which included all fees and sales tax. Because paper work is incorrect we have been required to pay sales tax twice. We did not have this extra money and would have never agreed to purchase the RV if they would had been honest with us. The world has some horrible things going on today and dealerships being dishonest to customers and lying to them to make them more money just adds to how corrupt things have gotten to these days. It is sad people can't just be honest with others and then just tell them well tough luck and they end up trying to come up with money they do not have.
Being a dealer in the state of Ohio, we are not authorized to collect Indiana sales tax. The agreed sales price was $11,235.00 plus $250.00 for documentation fee plus $15.00 for title fee. I have attached a copy of the buyer's order showing we did not collect sales tax for Indiana and that the price was not adjusted from the agreed upon price. The original advertised price was $12,900.00 and the customer and sales person negotiated the price down to $11,235.00 plus the above mentioned additional items. I have attached a copy of the online advertised price as well a copy of the receipt showing what money was collected from the customer.
(The consumer indicated he/she DID NOT accept the response from the business.)
Completely disagree! Unfortunately this is how they make money off of poor customers with fancy figures and paperwork! We know what was agreed upon in person and unfortunately trusted the salesman. It's sad in our society today that you can't just trust someone's word! Our biggest mistake was not reading all the negative reviews about the dealership before we even stepped foot in the place! Buyer Beware you will not get an honest deal at Paul Sherry RV! Do yourself a favor and shop elsewhere where hopefully honesty will be their policy!
I was charged 2 hours labor for a job that should have taken 30 min. to complete + $30 shop charge & sales tax based on the 2 hour labor fee.
I arrived Paul Sherry RV dealership on Jan. 4 , 2017, and explained to *** the service manager that the leveler indicator pad on the dash had been beeping constantly for several hours & could he take a look at it. He said he wasn't familiar with the kind of levelers on my bus, so would do some research. The next day, he remedied the problem by disconnecting the mechanism so that the beeping would stop. I continued on my way.
When I reached ***, the service man at the dealership where I bought the RV, told me that the fluid was low in the pan, which activated the beeping sound - in his words " it was a 20 min. fix". *** charged 1.5 hour of labor to complete this job & it was covered under my warranty. ( invoice # ZMCSXXXXXX)
In the notes for the $258 ( 2 hrs. x $129) on Paul Sherry's invoice (# XXXXXX) stated " checked fluid level in reservoir, OK" yet that was exactly what the problem was. This tells me that either the person didn't actually check the fluid in the reservoir or didn't know what they were doing. Prior to the work being done, I mentioned I had bought the extended warranty and left the warranty certificate on the front passenger's chair. *** never contacted the warranty company.
When I got back home, I took my RV into my own mechanic and he also, told me that, the very first thing that any good mechanic would do, was to check the fluid in the pan. Still not satisfied, I asked a group of RVer's who work on their own buses and they told me the same thing. I was also, told that because I was a woman, 'they saw you coming' . In other words, *** assumed I wouldn't know much about RV's.
I feel I was overcharged for the work that was done on my RV to the tune of
$ 193.50( 1.5 hrs.) and should not have to pay for the mechanic's lack of knowledge. I also feel that the $ 30 shop charge is exorbitant, given the fact that it was based on the $ 258 labor cost which I am now requesting you refund. The shop supplies you would have used was a few paper towels for the oil change. I also am requesting this charge be refunded and would appreciate a refund to my credit card for
$ 223.50 + $ 15.65 ( 7% sales tax) = $ 239.15.
I sent this letter plus copies of the invoices & warranty certificate to the attention of *** Their web site states he is the manager. *** replied to my letter via e-mail instead of *** I called and left 2 messages for *** to call me and he has failed to call me to date.
I would like a refund of $ 239.15. Thank you.
Please see attached
Hello: Thank you for sending the reply from *** at Paul Sherry RV. When I arrived at the dealership just before closing, *** was good enough to agree to look at my problem first thing the next day. I told him I was en route to Arizona & that I had a service apt. at the dealership there upon arrival, that I just needed him to eliminate the beeping noise & flashing lights on the dash. He gives me too much credit, as I know nothing about RV's. I could not and did not suggest any remedy whatsoever. He well may have taken all that time to assess the situation & he did mention the part that would take 6 days to arrive, but then acknowledged that he knew we couldn't wait that long ( for the part). I asked him to do an oil change, which I needed, so that the job was more than just exploratory & thanked him a couple of times the next day. I was somewhat shocked at the price for the 'labor' which was 2 hours, but what could I say at the time. I was completely at his mercy. It was only afterward, when told the top up of the reservoir was the fix & that it was a 20 min. job. Looking back, it appears as though he gets paid a commission for the amount of time that is spent on a job. I am a fair person and certainly am willing to pay for work that is done.
Although I still feel as though I was over charged by 1.5 hours ( + the shop charge & sales tax ), I will accept ***'s explanation of the process he & his technician went through to diagnose the problem.
This situation can be closed.
Thank you.
Regards