Paul Blanco's Good Car Company Stockton

Revdex.com
I have reviewed the response made by the business in reference to my concern, however I think it is just fair to ask the business to expedite the request of the file of my purchase since they were aware of the situation even before I had to file an official complain due to the lack of action on their part. I would like a prompt response

Thank you for your Positive Feedback. We are in the process of pulling our records on this vehicle and will be submitting a Rebuttal very soon

Service manager contacted her to discuss the serviceShe named a lot of things so we needed to talk to herSince then we have been waiting for the customer to come inShe says she has been extremely busyWe have a loaner car ready for herWe are to have her come in this Sunday to have us look
at it

Good day, Thank you for taking the time to share your experiences with usWe are sorry we fell short of your expectationsI have researched your situation given the information your provided in your initial complaintI was successful in determining that you purchased your car on 7/27/Per
law, the tires must pass safety inspection prior to saleThe tires on your car were serviced prior to saleThe front tires were replaced and the rear tires were balancedAt the time of sale, your car had 35,miles. There are several factors that could cause a tire to blow-outIn order to isolate the reason your tire blew-out, we need to determine if the tire was in fact dry-rottedPlease either provide proof via repair order from a licensed auto repair shop (or tire retailer) stating the condition of the tires upon inspection and the reason - if any - for the tire to blow outAlso, please indicate which tire was blownProvide pictures if available. Finally, although we make no promise of payment, please provide a receipt for the tire(s) you purchased. Thank you. *** *** Executive Assistant to CFO/Director of Operations and Corporate Human ResourcesPaul Blanco's Good Car CompanySacramento | Stockton | | Fairfield | Oakland | Fresno | Bakersfield | Inland Empire | Reno | Las Vegas| Tampa | Orlando

Ms.*** bought a car from us AS -IS, we did some repairs that were done as a courtesy, but we are not going to remove every scratch, the car is a Used car She also stated that she has issues with her tires, that was never told to us, by the customer Regarding the strip, we ordered it
and have left messages, for the client to come in and have it installed I am attaching the service paper that was signed by the client that never stated anything regarding the tires, and what was promised and done to the car, when the client came in.

Mr***: We have received your Revdex.com complaint filed today, November 23, 2016, and are sorry to hear you felt coerced by your mother to co-sign on the vehicle contract. We would like to work with you, and resolve your complaint $1,was paid as a down payment for the
*** Passat. Paul Blanco's Good Car Company offers a '48-hour Contract Cancellation Option' for $($up front and a $restocking fee paid when the car is returned) during the contract signing process Even though you and you mother, Leonila ***, did not initially select and pay for this option, we can make an exception and honor the '48-hour Contract Cancellation Option' for this purchase. We will deduct the $option fee from the $1,down payment and refund you $250, when the vehicle is returned to the dealership This will effectively cancel the contract I attempted to contact you by phone at ***, but was unable to leave a message I did call and leave a message at *** Please let us know if you accept this offer, and when you will return the vehicle to the dealership. You can either reply to this message or reach me at *** Regards, *** ***

I am rejecting this response because: the contract is voidable by me due to the fact that I was coerced and under duress to sign the contract by my mother I need $1,back

Attached is the Vehicle Service Contract that Ms*** purchased with her vehicleThe information contained in section "Covered Vehicle" confirms that the warranty was purchased with 43,milesUnder section "Coverages Purchased" sub-section titled "Used Vehicle Coverage," Ms***'s vehicle was covered for months or miles. Do not hesitate to let me know if there is anything else I can do to clarify this matter or to be of assistance. Thank you, *** ***Escalated Customer Service Manager and Executive Assistant to the CFO

Ms.*** bought a car from us AS -IS, we did some repairs that were done as a courtesy, but we are not going to remove every scratch, the car is a Used car She also stated that she has issues with her tires, that was never told to us, by the customer Regarding the strip, we ordered it and have left messages, for the client to come in and have it installed I am attaching the service paper that was signed by the client that never stated anything regarding the tires, and what was promised and done to the car, when the client came in.

Good day, Thank you for taking the time to share your experiences with usWe are sorry we fell short of your expectationsI have researched your situation given the information your provided in your initial complaintI was successful in determining that you purchased your car on 7/27/Per
law, the tires must pass safety inspection prior to saleThe tires on your car were serviced prior to saleThe front tires were replaced and the rear tires were balancedAt the time of sale, your car had 35,miles. There are several factors that could cause a tire to blow-outIn order to isolate the reason your tire blew-out, we need to determine if the tire was in fact dry-rottedPlease either provide proof via repair order from a licensed auto repair shop (or tire retailer) stating the condition of the tires upon inspection and the reason - if any - for the tire to blow outAlso, please indicate which tire was blownProvide pictures if available. Finally, although we make no promise of payment, please provide a receipt for the tire(s) you purchased. Thank you. *** *** Executive Assistant to CFO/Director of Operations and Corporate Human ResourcesPaul Blanco's Good Car CompanySacramento | Stockton | | Fairfield | Oakland | Fresno | Bakersfield | Inland Empire | Reno | Las Vegas| Tampa | Orlando

Mr***: We have received your Revdex.com complaint filed today, November 23, 2016, and are sorry to hear you felt coerced by your mother to co-sign on the vehicle contract. We would like to work with you, and resolve your complaint $1,was paid as a down payment for the
*** Passat. Paul Blanco's Good Car Company offers a '48-hour Contract Cancellation Option' for $($up front and a $restocking fee paid when the car is returned) during the contract signing process Even though you and you mother, Leonila ***, did not initially select and pay for this option, we can make an exception and honor the '48-hour Contract Cancellation Option' for this purchase. We will deduct the $option fee from the $1,down payment and refund you $250, when the vehicle is returned to the dealership This will effectively cancel the contract I attempted to contact you by phone at ***, but was unable to leave a message I did call and leave a message at *** Please let us know if you accept this offer, and when you will return the vehicle to the dealership. You can either reply to this message or reach me at *** Regards, *** ***

Good day Ms***, Thank you for sharing your experiences with Paul Blanco's Good Car Company StocktonWe are sorry we fell short of your expectationsI was able to research your sale using the information you providedAccording to your sales contract, you purchased an extended warranty
through our service departmentI contacted our service department in Stockton and they informed me they haven't inspected your vehicle since it was detailed at your time of purchaseThe warranty you purchased covers the vehicle for months or 24,milesAccording to ***, the car was purchased with 43,miles in March of The next record indicates that the car had an oil change, battery replaced, and tires balanced in February of The mileage recorded at that time of service was 58,The second and final service record retrieved from *** states the car was inspected on 11/21/The mileage at that time was 76,Note there is no record of any maintenance from March until February Then again there are no records of any maintenance being performed since February of 2017. In the months since your purchase you have put 33,miles on your vehicle with no evidence of routine maintenanceEven with evidence of consistent vehicle maintenance, the 24,mileage has been exhausted and the warranty is no longer activeAs I am sure you're aware, failure to properly maintain your vehicle will cause equipment malfunctionFailure to perform routine oil changes damages the transmissionThis effect is only amplified with excessive use. Thank you for being a valued Paul Blanco's Good Car Company Stockton customerWe appreciate your business. Sincerely, *** ***Escalated Customer Service Representative and Executive Assistant to the CFO Paul Blanco's Good Car Company

Thank you for your patience, due to the age of the Sale on this vehicle. We have requested that the file be pulled from our Storage
area. We are in the process of waiting for it be pulled and sent to my location. As soon as I receive the file, I will send an offer to you from the owners of the Company. We appreciate your time in this matter and are working correctly to resolve

I am rejecting this response because:I have to disagree with the statement provided.If the car was throughly inspected as mention they should have noticed:The AC was not cooling since the hose for the pressure was broken due to the hard impact(This was mention to the bank to check on the purchase of the vehicle). The steering column shaft seal near the fire wall was brokenAnd it was only put together with cheap expanding foam, which I find very irresponsible and unprofessional beside dangerousIf the rotation of the car tires was performed they would have notice of the wheels were damage, that had to be replaced because the tire pressure keep getting low due to the severity of impact during the collision. The car couldn't and can't go higher than 65-mph because of the instability of the steering wheel and of course the damaged wheels that have to be replacedAccording to the CarFax the air bag(s) were deployedHow do I know the air bags where properly replaced? With all these issues if the cars is not consider unsafe I do not what will beAfter so many problems with the car I can only assume the car was just cleaned, carelessly patched up and put up for sale very shortly after. If I am wrong I would like to see the documentation stating what was checked and what type of action was taken. I believe it is just fair enough to ask for the repair of the damages that needed to be done prior to the car being put for sale and also I can be reimbursed for the what I had to pay out of pocket to keep the car in usable condition (AC labor and part and also 1 wheel and installation).I also would like more specific information about the financial portion, I already waited months almost for such a vague answer I asked very clearly if the car had been in any accidents, I was informed NO and they had the CarFax to "proved it"If all this information was presented I would have not bought a car in such a poor condition and most definitely pay almost as much a brand new car.I hope you can understand my frustration and disappointment with this company.Sincerely,*** ***

I am rejecting this response because:I would like answers and resolutions to the existing problem.No, I do not wish to buy another car from the company after knowing how you do business and experiencing by first hand the horrible customer service and satisfaction. Here I am with a car with a high interest that I'm no able to refinance and I do not want to keep due to the history. What can I do and what solutions can you offer?

I am rejecting this response because: I am attaching my credit report from credit karma showing the current status of my WF account, page shows there is a late on current status I need a letter from Paul Blanco stating the events that took place to get late remove as the late was no fault of my own Due to this late being reported my score drop significantly!!!Thanks*** ***

HI ***, I APOLOGIZE FOR ANY MISCOMMUNICATION ON OUR PARTTHE CHECK FOR YOUR REFUND OF $1,WAS SENT TO THE STOCKTON DEALERSHIP YESTERDAY AND I HAVE CONFIRMED THAT YOU DID PICK IT UP YESTERDAY LATE MORNING WE HAVE RESOLVED THIS MATTER IN A TIMELY MANNER

I never stated you needed to have your car serviced at our locationYour warranty also does not include maintenance, which is why there is no documentation stating you would receive maintenance for your vehicleThe fact that you have apparently failed to maintain your vehicle is extremely germane to the matterFailure to keep your engine properly lubricated with motor oil and failure to change your oil filter will result in damage to your car's transmissionRunning a certain amount of miles will not cause a transmission to go out - in fact, vehicles can exceed one million miles with proper maintenance and careYour vehicle does have low mileage; however, with the significant use sustained by your vehicle without proper maintenance would most likely be the cause of the transmission failure. The vehicle was sold AS IS, and passed a full safety inspection prior to saleYou received months of heavy use from your vehicle without minimal upkeepAside from oil changes, there is critical maintenance that must be performed when a vehicle hits 60,milesYour vehicle passed the 60,mile mark while is was in your possessionThere is no evidence that your car's issues are in any way related to your original purchase from Paul Blanco's Good Car Company Stockton. Thank you,

Ms***, We are investigating the matter as we are uncertain as to why you did not receive your plates, since we show that the registration transfer was completed on 4/15/15.A representative of our DMV department has left a voicemail message for you to call her and we will go ahead and re-issue
your plates and stickers right away.We note that the address you provided Revdex.com is the same as we have on file for youIf you use a P.OBox or a different address for your mail, we would need that information, since discrepancies in address can be cause for delay in registration, tags, and plates processing.Thank you

Mr*** 1st initial car note payment was due February 2017, days from the date of sale January This also clearly stated on his sales contract for which was explained to him before he signed in agrrement to the terms of sale The insurance policy was issued to Mr*** the
day he purchased his vehicle before leaving the lotA docusign with the insurance documents was sent to the email provided by him and all forms were signed and completed I did speak to Mr*** today 3/29/The term of the contract was explained to him as far when his 1st initial payment was due and apologyzed on behalf of Paul Blanco's Good Car Company for the misunderstandingAlso, copies of his policy were emailed over to him