Patrons Oxford Mutual Insurance Company

This matter involves a dispute on how much is owed on a first party property claim We have paid what we believe is the entire amount owed to our insured which he disputes The insured also filed a complaint with the Maine Department of Insurance They investigated and closed their file

This matter involves a dispute on how much is owed on a first party property claim.  We have paid what we believe is the entire amount owed to our insured which he disputes.  The insured also filed a complaint with the Maine Department of Insurance.  They investigated and...

closed their file.

I am writing in response to complaint #[redacted] filed on March 26, 2016. We reviewed the matter internally and we’re confident the $200.00 we paid to the complainant is the correct coverage decision. During the initial stages of adjusting the claim, the adjuster misquoted the limits of the policy,...

but the complainant was notified immediately and a full explanation was communicated. The $200.00 policy limit was promptly paid to the complainant.