Patron Solutions LP

To Whom It May Concern,The venue has already allowed a one-time exception to the stated 'No Refund' policy for Mr***The full amount of $was credited back to the [redacted] used to purchase on 3/3/15, and the tickets have been voided and removed from Mr***'s account.Documentation of the refund ls attached, as well as screen shots of relevant email historyFor reference, I have also included a screen shot of the “No Refunds/No Exchanges" policy, which is clearly disclosed on our website prior to the placing an orderAn active Click to Accept Is also in place which will not allow an order to be completed if the customer does not acknowledge and accept this policy prior to submitting payment Please do not hesitate to contact me with any further questions or concernsBest Regards, Holly S [redacted] New Era TicketsFinance Department

To Whom It May Concern,The venue has already allowed a one-time exception to the stated 'No Refund' policy for Mr. [redacted]. The full amount of $54.25 was credited back to the [redacted] used to purchase on 3/3/15, and the tickets have been voided and removed from Mr. [redacted]'s...

account.Documentation of the refund ls attached, as well as screen shots of relevant email history. For reference, I have also included a screen shot of the “No Refunds/No Exchanges" policy, which is clearly disclosed on our website prior to the placing an order. An active Click to Accept Is also in place which will not allow an order to be completed if the customer does not acknowledge and accept this policy prior to submitting payment.
Please do not hesitate to contact me with any further questions or concerns.
Best Regards,
Holly S[redacted] New Era TicketsFinance Department

Review: I ordered tickets for the Nine Inch Nails Cleveland concert and mistakenly selected Will Call instead of Mail. I realized my mistakes within minutes of the order so I called customer service and was told that my shipment method could not be changed. As I was buying the tickets as a gift for someone else I feel that I have been ripped off because they have a clear no return/exchange policy. I would honestly just like my tickets mailed to me which was the same cost as will call (not sure why I should be paying anything for will call) or a complete refund of my ticket order. I do not think that it is unreasonable for me to expect a company to deliver a product that I have paid up front for in a timely manner. My reference number was: [redacted]. There is absolutely no reason that they cannot ship these tickets as the address I want them mailed to is the same as the address on my credit card.Desired Settlement: I just want my tickets mailed to me instead of held at will call. At a last resort I would like a refund, but honestly I just want my tickets.

Business

Response:

Please see attached response.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,