Patriot Pools

Its stated that the problem is with the computer. I find this hard to believe when I have tested many different computers and have the same issue. The only computer that can output 1080P without issue is the one with the new video card. Now that computer shutters when you change the resolution to 4K 30 Hz. None of these problems are present when I bypass the receiver and hook the computer directly to the TV. If the computer is truly the issue why aren't the problems present when I bypass your product.

Complaint: [redacted]
I am rejecting this response because:
I did do that and now finally it is going in for service, at least the Integra unit, still no word on the Pioneer. Lets see if anything gets fixed
Regards,
[redacted]

The customer would need to call our parts department directly @ [redacted] (follow the prompts for parts). This direct # will allow the customer to avoid waiting on hold on the toll free support line which is typically very busy during hours of operation. The remote control part number for the [redacted] and the cost of the remote would be $20.00 plus applicable freight charges.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Despite this being some of the worst customer service I have ever received. This will be my last Onkyo product. We had to submit a claim with the Revdex.com and file a police report for you guys to do anything.
Regards,
[redacted]

Mr. [redacted] is claiming that we sent him a model TX-SR800 as a replacement for his damaged TX-NR809. Our records indicate that we shipped Mr. [redacted] a refurbished TX-NR828, serial # [redacted] on 5/12/15 and was delivered by FedEx on 5/14/15, tracking # [redacted]. It would be impossible...

for us to have shipped Mr. [redacted] a TX-SR800 since this model was discontinued 5/25/2005 and we have not had any in our system for many years. The TX-SR800, serial number #[redacted] that Mr. [redacted] claims we shipped him was sold to a dealer 11/25/2002 and there is no record of this unit ever having been returned to Onkyo. Since the dealer that the unit was sold to is in Mr. [redacted]'s vicinity possibly that is where the unit in question came from? It did not come from Onkyo.