Patriot Air

Had them over to give me an estimate on installing a new ac unit.
They were very critical of the ac already installed, and critical of the ac I wanted to install. They seemed to have an attitude - a "chip on their shoulder(s)" so to speak. They were just plain rude.
Even though I told them I had already selected the new ac unit, they continued to criticize it and instead promoted a cheap Chinese ac available on Amazon. Of course, they expected I would purchase it through them.
They never did get me a quote - I guess it's just as well. I would not use them after their terrible attitude and unprofessional presentation of themselves.

Very Bad experience!! Still trying to resolve through vise card people. Rep found it appropriate to initial paper work in my place. This took away my right to know the real details that are in the contract. Surprise after reviewing the paper work, once I did get the very long doc with all kinds of fines, I called to cancel as it did not match what Eric promised. Misrepresented the service I was entitled to and paid for. I spoke to the office girl and tried cancelling. She told me that I would get my refund in the mail...nothing. Not a letter, no check...Nothing. They have kept $525 (of which I only owed $160) with no resolution. On top of it all Eric left my water turned on and when I finally noticed it 1 1/2 day’s later the side of my house was flooded. Please look somewhere else. Do not use these people. They have no response to this matter. Their service is not any better.

Very Bad experience!! Still trying to resolve through vise card people. Rep found it appropriate to initial paper work in my place. This took away my right to know the real details that are in the contract. Surprise after reviewing the paper work, once I did get the very long doc with all kinds of fines, I called to cancel as it did not match what Eric promised. Misrepresented the service I was entitled to and paid for. I spoke to the office girl and tried cancelling. She told me that I would get my refund in the mail...nothing. Not a letter, no check...Nothing. They have kept $525 (of which I only owed $160) with no resolution. On top of it all Eric left my water turned on and when I finally noticed it 1 1/2 day’s later the side of my house was flooded. Please look somewhere else. Do not use these people. They have no response to this matter. Their service is not any better.

My AC was blowing warm, contacted Patriot Air and Eric *** came the next morning. Very knowledgeable and friendly. He discovered the issue, made recommendations and repaired the unit quickly. Only charged for Freon.

My AC was blowing warm, contacted Patriot Air and Eric *** came the next morning. Very knowledgeable and friendly. He discovered the issue, made recommendations and repaired the unit quickly. Only charged for Freon.

We contacted Patriot Air to repair our upstairs A/C unit...they came promptly and completed the repair. Two days later the unit stopped working, Eric Lipp ( the owner ) came out personally on the 4th of July to fix it the second time at no additional cost. It would have been easy for him to lie or stretch the truth to charge us more money...he took full responsibility for issue. We greatly appreciate the honesty and integrity he showed our family and would highly recommend Patriot Air as a reputable business to work with.

We contacted Patriot Air to repair our upstairs A/C unit...they came promptly and completed the repair. Two days later the unit stopped working, Eric Lipp ( the owner ) came out personally on the 4th of July to fix it the second time at no additional cost. It would have been easy for him to lie or stretch the truth to charge us more money...he took full responsibility for issue. We greatly appreciate the honesty and integrity he showed our family and would highly recommend Patriot Air as a reputable business to work with.

Booked for an A/c service. Arrived on time and appeared professional.
Said we needed a new capacitor, we said OK. Bill was $ 172.85 for installing the capacitor, service was free.
On checking the capacitor on-line was about $ 11.00, allowing for profit and some labor, we felt their charge was excessive.
Technician spent more time on his computer etc, than on the roof.
When I called to question, very curt response: " that's the price to install a capaciior in Phoenix."

Booked for an A/c service. Arrived on time and appeared professional.
Said we needed a new capacitor, we said OK. Bill was $ 172.85 for installing the capacitor, service was free.
On checking the capacitor on-line was about $ 11.00, allowing for profit and some labor, we felt their charge was excessive.
Technician spent more time on his computer etc, than on the roof.
When I called to question, very curt response: " that's the price to install a capaciior in Phoenix."

Eric helped us in a time of need and I shopped around, and feel we got a very reasonable price for fixing both our units. Thank you!