PatioSunUmbrellas.com

I bought an aluminum umbrella from this company and they sent me a steel umbrella. I bought it to be used in my salt water pool, and it RUSTED after the first 2 days of use! I contacted the company and sent them pictures, and they INSISTED it was "as described online", even though aluminum DOES NOT RUST!

They said I could return the item, but I would have to pay return shipping to their address in CANADA - I live in Florida. I submitted a chargeback with my credit card company and it is currently being investigated. Stay away from these guys! They are falsely advertising "aluminum" umbrellas to boost their sales!

Their cheap steel umbrella also put a nice rust stain on my new deck too! Look at the pictures below.

I have received 3 new umbrellas from this company because as others have said they fade in 2 to 3 months. The other times they faded, they made me pay $50 to ship a new one to me, but as others have said, all they are doing is making you buy another cheaply made umbrella. At this point, I have asked for money I paid originally for the umbrella back, but now they are ignoring my request and not answering any of my emails. I don't want another umbrella from them. I just want my money back because their products are not as advertised.

Do not order from this company! Low quality and the worst customer service.

Our umbrella faded (see photo) after 3 months. They wanted to charge us $40 for the umbrella to be replaced under warranty.

Clearly a scam!

I had no trouble reaching people as others had reported. They both answered the phone and responded to emails. HOWEVER, I do have an issue with the Lifetime "Warranty". All they are doing is making you buy a new umbrella at a discounted cost. My original umbrella was purchased for $210. It now sells on the site for $249. My "warranty" replacement for a faded and broken umbrella was processed for a $150 "shipping charge". Highly upset with the bait and switch. Don't go paying extra thinking you have a lifetime warranty. You don't.

Hi there, The umbrella must be returned to where it originally came from in order to proceed with a refundPlease call us at anytime if you have any more questionsThank you

Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below Regards, [redacted] r [redacted] This business for one was very nasty towards meSecond their productive so cheaply made that the deficiency with the handle would keep recurring costing me $every time this happensI wanted a refund and they refused to discuss the matter with meCustomer service refused to talk to me on several occasions, never answered emails and when I did talk to someone they were very rudeI finally paid $40, took shipment of another inferior umbrella to resolve the issue.I am now selling this worthless product on [redacted] tontrybtonrecoup part of my money backI will however get only around $50, so Ibeill lose moneyI have since purchased a far superior product from a more reputable companySo I do not withdraw my complaint for the way I was treated and the hassle they caused me to go throughMaybe that is how business is run in California but we don't conduct business here that way

hello,we are very sorry for the ? misunderstanding, ? please ? call us and ask for ***.? ? we will make an exception and accept the $fee for the replacement.concerning the return this is are policy to return it to Canada since are ? return facility is located in montrealwe thank you? Toll Free Number:(888) 407-

Hi there, We are very sorry for the typo and we would like to resolve this issue with youIf you would like to call us to pay for the shipping fee Thank you

Hello, We are terribly sorry for the misunderstandingThe company has done many changes to it's staff and operationsPlease call us 1-888-407-and we will be able to help you get the new umbrellaPlease ask for [redacted] or Isaac, they will be able to help youPlease call us and we will be able to refund you for the umbrella so that you can see that we are not a scamWe do replace the umbrellas for free all you need to do is pay for the return shippingThank you

Hello, We are terribly sorry for the misunderstandingThe company has done many changes to it's staff and operationsPlease call us 1-888-407-and we will be able to help you get the new umbrellaPlease ask for [redacted] or ***, they will be able to help youWe will be able to help you get your money back and receive a full refund or get a replacement umbrella sent out to you fro freeThank you

Hello,? You always have the option to ship the umbrella back to us and we will replace it without you having to pay the $It does not make any sense for us to ship you a brand new umbrella without you sending us the old oneIn order to save you the hassle and the expensive cost to ship it back, we offer you a simpler solution to just pay $and we ship you a brand new umbrella without you having to do anything.? Thank you?

Hands down, the worst company I've ever dealt withOrdered an umbrella, base, and umbrella coverPromised 3-day shippingweeks later, I received the base -- which was drop-shipped as a "gift" from Amazon.comA few days later, the cover arrivedI never did receive the umbrellaAfter several failed attempts to contact the company via email and telephone, I filed a complaint through my credit card company, and eventually received a full refund(Thank you, [redacted] !)

Hello, We are very sorry about thatWe will send you a free replacement for freePlease call us at 1-888-407-Thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The referenced response from Patio Sun Umbrella suggested I could receive a refund or a new umbrella I spoke to "***" at the phone number provided on their letter and he immediately began the evasive run-around routine I received from this company last year; I'm still required to send my return to an address in [redacted] , although this company is based in the [redacted] The amount of refund that they will pay is $on an original purchase price of $ (Aside): ***'s voice seemed remarkablysimilar to the individual I spoke with last year and I have no doubt (in my mind) that the scam continues Regards, [redacted]

Revdex.com:I have reviewed the? response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below.Regards, [redacted] ***

Hello, You always have the option to ship the umbrella back to us and we will replace it without you having to pay the $It does not make any sense for us to ship you a brand new umbrella without you sending us the old oneIn order to save you the hassle and the expensive cost to ship it back, we offer you a simpler solution to just pay $and we ship you a brand new umbrella without you having to do anythingThank you

Hi there,? ? We are very sorry for the typo and we would like to resolve this issue with youIf you would like to call us to pay for the shipping fee.? ? Thank you?

I purchased light blue umbrellasI received dar blueI wanted a refundThey took a week to get back to me only to at first offer me 30% if I keep it then changed it to 20% if I keep it and when I said no I want to return it they told me I'm responsible for shipping it backIn other words I need to pay $plus for their mistake

I put in a stop payment on my credit card and they credited my account.Wasn't able to get to get ahold of Sun Patio.I would say it's finished.Thank youJ [redacted]

Hello, When returning a product, it only makes sense that you return the old product back, we cannot give free products to everyoneTo make your life easier we offer you to just pay for the shipping of the new product and you don't have to send the old one backIt will save you the time to pack it up and send it back to us Thank you