[redacted]
*
[redacted] I am the Director of Consumer Marketing Compliance for Condé Nast, which publishes Architectural Digest among many other titles. I am writing in response to your recent complaint to the Better...
Business Bureau. On the onset, let me assure you that our company takes its customer complaints very seriously and appreciates it when our customer’s concerns are brought to our attention. We have researched your account and see that this situation has been handled. We show that your subscription was cancelled as of yesterday, July [redacted]. We have instructed our fulfillment house to discontinue sending you any further promotions related to this subscription. Please note that an issue might have already been in the mail, in which case, you will receive it. I am confirming that you don’t owe any money and your credit will not be affected. We do apologize again for the inconvenience this may have caused you. If you have any questions, please feel free to contact me directly. Sincerely, Wendy E[redacted]
[redacted]
[redacted]
[redacted]
[redacted] [redacted] Dear [redacted], I am the Director of Consumer Marketing Compliance for Condé Nast, which publishes many magazines including Wired. I am writing in response to your calls/emails to our...
fulfillment house. We have researched your account. We understand that you ordered one issue of The New Yorker and then tried to cancel. I have confirmed with our fulfillment house that a refund was placed back on your card, on [redacted], in the amount of $10.50. We hope you have received it. We do apologize for the inconvenience this may have caused you. We take our customers complaints very seriously and do appreciate it when our customer’s concerns are brought to our attention. If you have any questions, you can contact me directly. Sincerely, Wendy E[redacted] Director, Consumer Marketing Compliance Condé Nast [redacted]
[redacted]
[redacted]
[redacted]
Re:
#[redacted]
Dear [redacted]:
I am the Director of Consumer
Marketing Compliance for Condé Nast, which publishes Allure among many...
other
titles. I am writing in response to your
recent complaint to the Revdex.com.
On the onset, let me assure you that our company takes its customer
complaints very seriously and appreciates it when our customer’s concerns are
brought to our attention.
We have researched your account. We value your subscription to Allure Beauty
Box and am sorry that you have cancelled.
As you know, the subscription includes monthly sample boxes sent to your
home, for you to enjoy. Occasionally, we
do BONUS promotions to our members (at random times, to random people). Recently, we did notify members that we would
be sending them something extra.
Unfortunately, the email was deployed to a larger group than we
anticipated and we ran out of the original BONUS product package. We sent an apology along with some other products.
Again, we do apologize for
the mistake (of running out of the originally promoted Red Carpet Box) as well
as the way customer service handled your complaint.
I have asked one of our
editors to pull together a few sample products and send them to you as an
additional token of our apology. We do
hope you will enjoy the package when you receive it.
If you have any questions, please
feel free to contact me directly.
Sincerely,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Hi. I am the [redacted] for Condé Nast, which publishes THE [redacted]. We have researched your compliant and account. As mentioned on our phone call last week, we have contacted our fulfillment house and they have confirmed that a refund in the amount of $40 was processed back to...
your credit card. It might take some time, but you will see it posted.We apologize for the inconvenience this may have caused you.If you have any questions, please feel free to contact me directly.Thank you,[redacted]###-###-####
January **, 2016 [redacted]
[redacted]
[redacted]
[redacted]
[redacted] Dear [redacted], I am the Director of Consumer Marketing Compliance for Condé Nast, which publishes many magazines including [redacted]. I am writing in response to your recent complaint to the...
Revdex.com. We have researched your account. We tracked the subscription to an [redacted] Sweepstakes offer, as you stated in your complaint. The sweepstakes involved an Escape to Bora Bora. There was an offer to ENTER FOR A CHANCE TO WIN area. Also included were 2 links on the form that instructed the consumer to “click here” to enter without subscribing. When our fulfillment house receives an online submission/offer card, they assume it was sent on purpose and they process the order. We apologize if this was entered/submitted in error. I have confirmed that your [redacted] subscription has been canceled and the charge has been removed from your account. Also, we have removed your name from our promotions, for [redacted]. You should not receive anything further from us, including subscriptions, bills, invoices or promotions associated with this [redacted] subscription. Please disregard if you do receive anything, as it must have already been in the (e)mail stream. We do apologize again for the inconvenience this may have caused you. We take our customers complaints very seriously and do appreciate it when our customer’s concerns are brought to our attention. If you have any questions, you can contact me directly. Sincerely, [redacted] Director, Consumer Marketing Compliance [redacted]
[redacted]
[redacted] ###-###-#### [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Hi. Please see the attached and contact me directly, with any questions.Would be so helpful if you could provide any correspondence you received re: The New Yorker subscription. My contact # is ###-###-#### or [redacted]. Thank you,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However I will not consider the matter resolved until I receive the refund from them. Can this complaint be kept open until I receive the refund?
Sincerely,
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
*
[redacted] Dear [redacted], I am the Director of Consumer Marketing Compliance for [redacted] I represent Condé Nast, the publisher of The New Yorker and Architectural Digest among many other titles. I am writing...
in response to your recent complaint to the Revdex.com. On the onset, let me assure you that our company takes its customer complaints very seriously and appreciates it when customer’s concerns are brought to our attention. We have researched your account and see that this situation has been handled. We have cancelled your New Yorker subscription. The last issue you should receive is November **, 2016. In addition, a subscription to Architectural Digest was included with your purchase at [redacted]. You have not been charged for this subscription, it was included with your purchase. The last issue of Architectural Digest you will receive is December 2016. We have instructed our fulfillment house and our email deployment to discontinue sending you any further promotions related to these subscriptions. Please note that some promotions might be in the mail stream already, so please do disregard anything further regarding these subscriptions. We do apologize again for the inconvenience this may have caused you. If you have any questions, please feel free to contact me directly. Sincerely, Wendy E[redacted] Director, Compliance PubWorX [redacted]
[redacted]
[redacted]
[redacted]
Hi [redacted],I have forwarded your complaint directly to my HR contact at The [redacted] and she has been in contact with Joe O[redacted] at [redacted].You should receive a response from them.Thank you,[redacted] E[redacted]
Hello.Please see the attached response to the complaint.We believe the situation has been resolved at this point.Please contact me directly, if I can be of further assistance.Thank you.Wendy E[redacted]###-###-####[redacted]
Revdex.com:At this time, I have not been contacted by Conde Nast Publications, Inc. regarding complaint ID [redacted]. I have noticed one change to their site in that they have changed the wording on what month new subscribers can expect to start getting boxes to be more generalized....
Otherwise there has been no change, no attempt to apologize to subscribers affected, or even any kind of correspondence explaining the mishap, though the customer service rep I spoke to said there would be an email/letter sent out. From online comments of other subscribers, customer service responses have been wildly varied, even going so far as to have some subscribers describing rudeness and claims of CS reps saying that other subscribers were lying about being promised apology boxes. I cannot confirm the truth of these comments, but since the first CS rep I spoke to was also very abrasive, I am inclined to believe this is possible. I still find this unacceptable. Sincerely,[redacted]
[redacted]
*ID #[redacted]Dear [redacted],I am the Director of Consumer Marketing Compliance for Condé Nast, which publishes GQ among many other titles. I am writing in response to your recent complaint to the Revdex.com. ...
On the onset, let me assure you that our company takes its customer complaints very seriously and appreciates it when our customer’s concerns are brought to our attention.We have researched your account and see that your magazine order(s) were placed as a result of a call from a third party agency, Millennium Marketing. We apologize if you did not want to receive the magazines. We have confirmed with Millennium Marketing that you will receive a refund in the amount of $49.80, for the GQ subscription. You should not receive any additional subscriptions, bills, renewal notices or any correspondence related to this GQ subscription. The other magazines mentioned in your complaint are not our titles. They are from other publishers.We do apologize again for the inconvenience this may have caused you.If you have any questions, please feel free to contact me directly.Sincerely, [redacted]
Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted]. Provided that I receive the check I am being told I will be sent, I find that this resolution is satisfactory to me. Once this happens I will consider the matter resolved.
Sincerely,
[redacted]
Revdex.com:At this time, I have not been contacted by Conde Nast Publications, Inc. regarding complaint ID [redacted].Sincerely,[redacted]
[redacted]
*
[redacted] I am the Director of Consumer Marketing Compliance for Condé Nast, which publishes Architectural Digest among many other titles. I am writing in response to your recent complaint to the Better...
Business Bureau. On the onset, let me assure you that our company takes its customer complaints very seriously and appreciates it when our customer’s concerns are brought to our attention. We have researched your account and see that this situation has been handled. We show that your subscription was cancelled as of yesterday, July [redacted]. We have instructed our fulfillment house to discontinue sending you any further promotions related to this subscription. Please note that an issue might have already been in the mail, in which case, you will receive it. I am confirming that you don’t owe any money and your credit will not be affected. We do apologize again for the inconvenience this may have caused you. If you have any questions, please feel free to contact me directly. Sincerely, Wendy E[redacted]
[redacted]
[redacted]
[redacted]
[redacted] [redacted] Dear [redacted], I am the Director of Consumer Marketing Compliance for Condé Nast, which publishes many magazines including Wired. I am writing in response to your calls/emails to our...
fulfillment house. We have researched your account. We understand that you ordered one issue of The New Yorker and then tried to cancel. I have confirmed with our fulfillment house that a refund was placed back on your card, on [redacted], in the amount of $10.50. We hope you have received it. We do apologize for the inconvenience this may have caused you. We take our customers complaints very seriously and do appreciate it when our customer’s concerns are brought to our attention. If you have any questions, you can contact me directly. Sincerely, Wendy E[redacted] Director, Consumer Marketing Compliance Condé Nast [redacted]
[redacted]
[redacted]
[redacted]
[redacted]
Re:
#[redacted]
Dear [redacted]:
I am the Director of Consumer
Marketing Compliance for Condé Nast, which publishes Allure among many...
other
titles. I am writing in response to your
recent complaint to the Revdex.com.
On the onset, let me assure you that our company takes its customer
complaints very seriously and appreciates it when our customer’s concerns are
brought to our attention.
We have researched your account. We value your subscription to Allure Beauty
Box and am sorry that you have cancelled.
As you know, the subscription includes monthly sample boxes sent to your
home, for you to enjoy. Occasionally, we
do BONUS promotions to our members (at random times, to random people). Recently, we did notify members that we would
be sending them something extra.
Unfortunately, the email was deployed to a larger group than we
anticipated and we ran out of the original BONUS product package. We sent an apology along with some other products.
Again, we do apologize for
the mistake (of running out of the originally promoted Red Carpet Box) as well
as the way customer service handled your complaint.
I have asked one of our
editors to pull together a few sample products and send them to you as an
additional token of our apology. We do
hope you will enjoy the package when you receive it.
If you have any questions, please
feel free to contact me directly.
Sincerely,
Wendy
E[redacted]
Director,
Consumer Marketing Compliance
Condé
Nast
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Hi. I am the [redacted] for Condé Nast, which publishes THE [redacted]. We have researched your compliant and account. As mentioned on our phone call last week, we have contacted our fulfillment house and they have confirmed that a refund in the amount of $40 was processed back to...
your credit card. It might take some time, but you will see it posted.We apologize for the inconvenience this may have caused you.If you have any questions, please feel free to contact me directly.Thank you,[redacted]###-###-####
January **, 2016 [redacted]
[redacted]
[redacted]
[redacted]
[redacted] Dear [redacted], I am the Director of Consumer Marketing Compliance for Condé Nast, which publishes many magazines including [redacted]. I am writing in response to your recent complaint to the...
Revdex.com. We have researched your account. We tracked the subscription to an [redacted] Sweepstakes offer, as you stated in your complaint. The sweepstakes involved an Escape to Bora Bora. There was an offer to ENTER FOR A CHANCE TO WIN area. Also included were 2 links on the form that instructed the consumer to “click here” to enter without subscribing. When our fulfillment house receives an online submission/offer card, they assume it was sent on purpose and they process the order. We apologize if this was entered/submitted in error. I have confirmed that your [redacted] subscription has been canceled and the charge has been removed from your account. Also, we have removed your name from our promotions, for [redacted]. You should not receive anything further from us, including subscriptions, bills, invoices or promotions associated with this [redacted] subscription. Please disregard if you do receive anything, as it must have already been in the (e)mail stream. We do apologize again for the inconvenience this may have caused you. We take our customers complaints very seriously and do appreciate it when our customer’s concerns are brought to our attention. If you have any questions, you can contact me directly. Sincerely, [redacted] Director, Consumer Marketing Compliance [redacted]
[redacted]
[redacted] ###-###-#### [redacted]
Revdex.com:At this time, I have not been contacted by Conde Nast Publications, Inc. regarding complaint ID [redacted]Sincerely,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Hi. Please see the attached and contact me directly, with any questions.Would be so helpful if you could provide any correspondence you received re: The New Yorker subscription. My contact # is ###-###-#### or [redacted]. Thank you,[redacted]
Revdex.com:At this time, I have not been contacted by Conde Nast Publications, Inc. regarding complaint ID [redacted].Sincerely,[redacted]
Revdex.com:At this time, I have not been contacted by Staten Island Advance regarding complaint ID [redacted].Sincerely,[redacted]
Revdex.com:At this time, I have not been contacted by Staten Island Advance regarding complaint ID [redacted].Sincerely,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However I will not consider the matter resolved until I receive the refund from them. Can this complaint be kept open until I receive the refund?
Sincerely,
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
*
[redacted] Dear [redacted], I am the Director of Consumer Marketing Compliance for [redacted] I represent Condé Nast, the publisher of The New Yorker and Architectural Digest among many other titles. I am writing...
in response to your recent complaint to the Revdex.com. On the onset, let me assure you that our company takes its customer complaints very seriously and appreciates it when customer’s concerns are brought to our attention. We have researched your account and see that this situation has been handled. We have cancelled your New Yorker subscription. The last issue you should receive is November **, 2016. In addition, a subscription to Architectural Digest was included with your purchase at [redacted]. You have not been charged for this subscription, it was included with your purchase. The last issue of Architectural Digest you will receive is December 2016. We have instructed our fulfillment house and our email deployment to discontinue sending you any further promotions related to these subscriptions. Please note that some promotions might be in the mail stream already, so please do disregard anything further regarding these subscriptions. We do apologize again for the inconvenience this may have caused you. If you have any questions, please feel free to contact me directly. Sincerely, Wendy E[redacted] Director, Compliance PubWorX [redacted]
[redacted]
[redacted]
[redacted]
Hi [redacted],I have forwarded your complaint directly to my HR contact at The [redacted] and she has been in contact with Joe O[redacted] at [redacted].You should receive a response from them.Thank you,[redacted] E[redacted]
Hello.Please see the attached response to the complaint.We believe the situation has been resolved at this point.Please contact me directly, if I can be of further assistance.Thank you.Wendy E[redacted]###-###-####[redacted]
Revdex.com:At this time, I have not been contacted by Conde Nast Publications, Inc. regarding complaint ID [redacted]. I have noticed one change to their site in that they have changed the wording on what month new subscribers can expect to start getting boxes to be more generalized....
Otherwise there has been no change, no attempt to apologize to subscribers affected, or even any kind of correspondence explaining the mishap, though the customer service rep I spoke to said there would be an email/letter sent out. From online comments of other subscribers, customer service responses have been wildly varied, even going so far as to have some subscribers describing rudeness and claims of CS reps saying that other subscribers were lying about being promised apology boxes. I cannot confirm the truth of these comments, but since the first CS rep I spoke to was also very abrasive, I am inclined to believe this is possible. I still find this unacceptable. Sincerely,[redacted]
[redacted]
*ID #[redacted]Dear [redacted],I am the Director of Consumer Marketing Compliance for Condé Nast, which publishes GQ among many other titles. I am writing in response to your recent complaint to the Revdex.com. ...
On the onset, let me assure you that our company takes its customer complaints very seriously and appreciates it when our customer’s concerns are brought to our attention.We have researched your account and see that your magazine order(s) were placed as a result of a call from a third party agency, Millennium Marketing. We apologize if you did not want to receive the magazines. We have confirmed with Millennium Marketing that you will receive a refund in the amount of $49.80, for the GQ subscription. You should not receive any additional subscriptions, bills, renewal notices or any correspondence related to this GQ subscription. The other magazines mentioned in your complaint are not our titles. They are from other publishers.We do apologize again for the inconvenience this may have caused you.If you have any questions, please feel free to contact me directly.Sincerely, [redacted]
Better Business...
Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted]. Provided that I receive the check I am being told I will be sent, I find that this resolution is satisfactory to me. Once this happens I will consider the matter resolved.
Sincerely,
[redacted]