Initial Business Response /* (1000, 9, 2016/09/14) */
Contact Name and Title: *** *** Owner
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@theskishack.com
The customer did indeed purchase a battery from usWe sell Battery Outfitters brand batteriesUnfortunately, they delivered us
batteries labeled as which we did not know at the timeApparently we sold him one of theseWhen the customer brought the battery back, our counterman saw the label and could not accept it thinking that the battery could not have come from here as we had just opened this location in April of We had know idea at the time that incorrect batteries had been delivered to us by Battery OutfittersWhen we discovered this, Battery Outfitters apologized and delivered us correct batteriesIn the meantime the customer took his battery directly to Battery Outfitters and they acknowledged the problem and promptly replaced his batteryWe certainly apologize to the customer for his inconvenience and are glad he got a new batteryThis truly was a mistake by Battery Outfitters that lead to this problemBattery Outfitters can be contacted to verify all of the facts presented hereWe wanted to reach out to the customer to apologize first hand but did not have his contact information
Initial Business Response /* (1000, 9, 2016/09/14) */
Contact Name and Title: *** *** Owner
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@theskishack.com
The customer did indeed purchase a battery from usWe sell Battery Outfitters brand batteriesUnfortunately, they delivered us
batteries labeled as which we did not know at the timeApparently we sold him one of theseWhen the customer brought the battery back, our counterman saw the label and could not accept it thinking that the battery could not have come from here as we had just opened this location in April of We had know idea at the time that incorrect batteries had been delivered to us by Battery OutfittersWhen we discovered this, Battery Outfitters apologized and delivered us correct batteriesIn the meantime the customer took his battery directly to Battery Outfitters and they acknowledged the problem and promptly replaced his batteryWe certainly apologize to the customer for his inconvenience and are glad he got a new batteryThis truly was a mistake by Battery Outfitters that lead to this problemBattery Outfitters can be contacted to verify all of the facts presented hereWe wanted to reach out to the customer to apologize first hand but did not have his contact information