Pat & Nor, Inc.

We give a day warranty on all repairs, so if there is a problem with the phone, it would need to be sent back to our service center for warranty repair if it is within the days periodIf we receive it back and find that it needed to be repaired again, there would be no charge and we would
also reimburse for the return shipping costOtherwise, we cannot give a refund in this situation

We give a day warranty on all repairs, so if there is a problem with the phone, it would need to be sent back to our service center for warranty repair if it is within the days periodIf we receive it back and find that it needed to be repaired again, there would be no charge and we would
also reimburse for the return shipping costOtherwise, we cannot give a refund in this situation

We have already explained to the customer about our warranty service guarantee but she refused to send the item backWe have always been clear about the day warranty on all repairs and it is even stated on our website.?

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
? Complaint: ***
I am rejecting this response because they are lyingThey never told me what they are telling you I will send it back one more time for repairs, but I do not expect a charge for this, and I expect my MAILING COSTS REIMBURSED OR I WILL BE CONTACTING YOU AGAIN
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because they are lying. They never told me what they are telling you. I will send it back one more time for repairs, but I do not expect a charge for this, and I expect my MAILING COSTS REIMBURSED OR I WILL BE CONTACTING YOU AGAIN.
Regards,
[redacted]

We have already explained to the customer about our warranty service guarantee but she refused to send the item back. We have always been clear about the 90 day warranty on all repairs and it is even stated on our website.