Pasha Hawaii

Apologies for the delay in response. We received the signed settlement offer from Mr. [redacted] and payment has been sent to the accounts payable department on 11/13/15 with instructions to expedite.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because: 
#1) Bill T[redacted], hereinafter referred to as T[redacted], acknowledges only one of two estimates given by the first company. The $18,000 estimate is at a full restoration of the paint job, as the company could not guarantee a paint match. T[redacted] fails to recognize the estimate that covers the basic damage done to my vehicle during shipment, which is significantly lower than that above.
#2) T[redacted] quoted [redacted] from [redacted], who stated that the only thing damaged was the grille, and that the duct tape was on the fender prior to shipment. I agree that the duct tape was on the vehicle prior to shipment. However, the tape was placed there to hold down the chrome trimming and had nothing to do with the dented fender. **I have pictures depicting the chrome trimming being held down by the duct tape, showing NO SIGNS of damages**
#3) T[redacted] failed to acknowledge the "SIGNED" official paperwork by [redacted] (completed at time of pick-up from the New Jersey location) which shows no FENDER/ FRONT BUMPER/ GRILLE damages WHATSOEVER! **I have a copy of the form sent to PASHA by Corporate Auto Relocation Services**
#4) I sent 3 full packets to the Appeals Department, as instructed by PASHA, and received no answer whatsoever from that department. The ONLY time I have ever received a reply acknowledging this appeal, is when I submitted this complaint with Revdex.com. I was told verbatim by PASHA that, "there is no other way to contact the PASHA appeals and legal department except through mail." I find this very hard to believe and maybe its a way to bog the down process and tire out the consumer so that they just ultimately give up. GUESS WHAT... I WON'T! I did not send the packet to the requesting employee outside of the legal department, as they were of no help in the past. **I have corresponding emails advising PASHA of my multiple appeals that were sent in. I also placed a tracking number on the last packet I sent as I thought I would need it one day**
#5) T[redacted]'s basis for my contradicting statements of, "immaculate versus 80% immaculate,” and, "3 submitted packets versus 4 submitted packets,” has no validity compared to my emails, forms, and pictures.
#6) A second estimate was not obtained as no other company was willing to make the repairs without a guarantee of work and craftsmanship. If PASHA can refer me a few companies to seek, I will do just that.
#7) T[redacted] has placed a false allegation for a lack of communication on my part. In fact, it was T[redacted] and his company that he himself represents (PASHA) that was unwilling to acknowledge my appeal for reasons unknown to myself. 
In conclusion, I have read and heard of numerous complaints of PASHA's attitude and the way (lack thereof) they deal with damage claims and appeals. It is not positive in any manner. I am definitely not the first one to experience this, but I may be the first to bring their lack of integrity to light. I will not allow PASHA to waste any more of my time than they already have. This is the BOTTOM LINE: my vehicle was damaged during transport with PASHA and I want them to accept the mistake and compensate me accordingly.
I am attempting to resolve this matter as soon as possible. This issue has become a large financial burden, as well as an unneeded source of stress in my life and I would like to put it behind me. I have done extensive research on the replacement of the bumper guards and and chrome trimming. I have found that the aforementioned pieces will be very difficult to find and very costly to replace, as this is a classic car. Therefore, I am even willing to meet PASHA half way on this appeal. I will accept their original offer of repairing my damaged grille, which there are a few available on the internet, but would like the full amount of my shipping costs to be reimbursed as well. I have not, and will not, file this claim with my insurance company as I do not want it to affect my families policy. I look forward to your reply. 
Sincerely,[redacted]

Complaint: [redacted]
I am rejecting this response because:I had asked to have that added to my fax that was sent and called your office to make sure it was on there the day of the inspection.  Pictures of the damages were taken at the site and are concurrent with the time and date and GPS location that the fax was sent, my inspection and witnessed by their staff, were documented in the email communication, and the forms you provided and requested I filled out.  Please see the pictures attached.  I would like to damages to my vehicle to be repaired.  Regarding the stolen items, I will file a criminal complaint to resolve that issue, if this issue is not resolved.  If my damages are covered, I am willing to resolve this complaint and not pursue legal action. 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I appreciate finally being contacted by the business and their promise to review their customer service process. Moreover, I do appreciate their apology for the manner in which I was treated. The adjustment they offered was also agreeable.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: this is not true. There were two separate claims filed with PASHA (one for hotel expenditure and one for damage to the vehicle), both were for $1000, and...

PASAHA only issued payment for the hotel expenses, although I was led to believe otherwise. According to PASHA their insurance for vehicle damage covers up to $1000---and my car insurance company estimated repairs at $1200--and PASHA denied my claim for damage, hence my reason for continuing this process. I would simply like to have my car repaired. 
Sincerely,
[redacted]

Pasha booking instructions indicate the unit must be received with 1/4 tank of gas or less which is the only fluid verified at the time of receipt.  Pasha does not inspect the condition of the vehicle when it is received or when it is delivered.  As such the booking instructions indicate...

"Pasha will not be liable for interior damages, mechanical or electrical failure as these are not consistent with transit related damage".Had any fluids been obviously leaking at the time of receipt the vehicle would have been rejected for transport.  During transport if spills are noted they are cleaned up and, if major, a report is filed.  There are no reports on this particular vehicle or vessel.  Pasha has secure yards at origin and destination to protect our customers vehicles.  Handling of the units is kept to a minimum.  They are placed into a load line with other vehicles, driven on to the ship, driven off of the ship into the delivery slot, and delivered out.  We do not service vehicles in any way while they are in our possession.  Under no circumstances would we drain fluids as this not only would be beyond the scope of our services, utilize expensive labor hours, be harmful to our customers vehicle, and create a pollution hazard.We are vey sorry the vehicle in question suffered mechanical damage but believe the cause of the loss was outside Pasha control.

The customer is claiming for:[redacted]: Slime cordless tire inflator; Antigravity jump starter: Patagonia jacket: Mite ize mount kit: Letherman multi toolThe booking instructions the customer received prior to shipment provided instructions on how to prepare his vehicle for transit.  This...

included, on page 3 of 4 specific directions (attached) that the customer was to remove personal effects from their vehicle:Personal Effects"All personal items must be removed from the vehicle prior to shipping."Given the various handoffs involved in shipping an auto they cannot be locked and monitored so this is done to protect the customer.The customer is directed to inspect their vehicle for damage when it is delivered from Pasha custody.  The bill of lading under section 20 (attached) is very specific in this regard.  The customer inspected the vehicle and reported it clean (attached) except for missing personal items.  4 days later he claimed there was damage to his grill.   As the customer inspected on delivery and later found it damaged Pasha declined his claim.

Complaint: 12128111
I am rejecting this response because: While the vehicle was in your company's possession, something happened to damage the vehicle.  The fluids were full when the vehicle was dropped off in San Diego.  Two weeks later when I picked up the vehicle, in accordance with your policy of not draining any fluids, I did not check the levels when I gassed up after receiving the vehicle.  From this point I made it another mile and the car died from no coolant and no oil.  Someone did something to my car, I paid over 1000 dollars for you to ship my vehicle, your own policy states..."we take the utmost care of your vehicle and customer service is our number 1 priority," I did not drive the car for 3700 miles with a hole in the radiator and without any oil.  If your company did not do anything then the third party involved in the loading and unloading damaged the car.
Sincerely,
[redacted]

From: pashanet.comSent: Wednesday, May 03, 2017 11:01 AMTo: hawaii.Revdex.com.orgSubject: RE: ID of [redacted]Hello [redacted] – We have reviewed the below complaint and have been in contact with the customer.We recognize that we had issues with our trucking in picking up her vehicle at the origin location,...

and that our supervisors did not adequately respond to her requests for assistance.We have apologized to the customer, and have offered a partial refund to compensate, which she has accepted.  Additionally, we are reviewing our internal processes to ensure that a situation like this does not happen again to another customer.We were also able to get the customer’s vehicle on an earlier vessel out of our LA port, instead of our San Diego port, which enabled us to get her vehicle to her on April 21st, a week earlier than the original delay.Thank you for bringing this matter to our attention.Sincerely,Larisa T[redacted] | Director, Enterprise Service Center Operations, Center of Excellence| The Pasha Group4040 Civic Center Drive, Suite 350 | San Rafael, CA  94903Office 415.927.6470pashagroup.com

To whom it may concern;
Attached is the request packet sent to PASHA three times.
[redacted]

Aloha [redacted],Apologies for the delay.  Please see the attached emails that we saved on our server.   The second “RE: Claim Booking#...” email has the picture of pre-ship vehicle.  Please take a close look at the forward section of the vehicle.  You’ll see that this ‘damage’ is...

identical to the claimed damage on the driver’s side front fender.  While the perspective is different, on the “pre” photo, if you zoom in carefully you’ll be able to see the dent as well as the tape transfer.The pictures of claimed damage are attached as stand-alone jpeg files.Please let me know if there’s anything else I may provide to help.Mahalo,Bill

10/9/15Dear Ms. [redacted]:We acknowledge receipt of subject complaint filed with your office and thank you for the opportunity to respond.  The shipment in question moved under a transportation tarrif with enforceable limits of liability.  Specific limits with this shipment are USD$1000...

per package.  These shipping terms, which govern agreement between the parties,  specifically state that "in no event shall Carrier's liability exceed U.S. $1000 per package lawful money of the United States, or in case of gods not shipped in packages, U.S. $1000 per customary freight unit."   Any recovery in excess of these limits must ve pursued from parties other than the ocean carrier (i.e., cargo underwriters).Respectfully,,David [redacted]Claims Dept.

Revdex.com:PASHA has still refused to address how my vehicle was transported from San Diego to Oakland, expecting me to accept their explanation as to shipping from Honolulu to San Diego.  It still has not explained the additional mileage on my vehicle, the damages sustained that they expect me to cart-blanc accept and pay for myself.  It is the gross negligence with respect to how my vehicle got to the pier in Honolulu, after being dropped of at the PASHA location in Mapunapuna, how it was initially load on the ship, how and where off loaded, and how it got from San Diego to Oakland, and resulting damages that strongly suggests that I not accept anything except full accountability on the part of PASHA.  Asks PASHA to fully account for those concerns and then and only then will I consider arbitration.
At this time, due to unexplained answers from PASHA, I would like to reject the offer of Arbitration for complaint ID [redacted], and request further investigation and explanation for the unexplained, unanswered questions noted above.
Sincerely,
Bart C[redacted]

Complaint: [redacted]
I am rejecting this response because:Initially I was seeking full reimbursement for the damages of my vehicle incurred while in the custody of Pasha. However, given the fact that Bill T[redacted] is an unethical employee of Pasha, whose main job is to lie, cheat, and steal from their customers, I gave in to seeking just the reimbursement for my shipping costs. This is probably expected at this point. Now that I have given Pasha a few inches, Bill T[redacted] has decided to be even more greedy by offering to pay just for damaged grille without shipping costs. The crazy part of all this is that Bill T[redacted] provided no significant documentation or evidence to solidify his side of their "story." I on the other hand, have provided page after page, as requested by both Pasha and the Revdex.com, of clear cut documentation that legitimizes my complaint. My honest observations is that the Revdex.com has stood alongside Pasha on this complaint since I originated it. Even though Bill T[redacted] has never provided anything but copies of emails and "he said, she said" statements, I see that the Revdex.com has grown partial to Bill T[redacted] and his employer, Pasha. Please respond in the same timely manner as you always request of me. Seems like Pasha has a greater grace period to respond to the complaints and rebuttles than the complainants. I can see how manifested rebuttles can take more time to complete though. I am seeking full reimbursement for my shipping costs, nothing more and nothing less. Please re-draft the settlement.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.  I would however, suggest to Pasha Hawaii that they critique their claims review policy.  It is my belief that four months to resolve a claim is unreasonable.  Furthermore, I find it quite a coincidence that such a prompt response to my claim occurred only after filing a complaint with the Revdex.com, especially after receiving no response to my continued inquiries with the company.I have received Pasha's compensation check as of this morning.  Once the check has cleared my banking institution (two business days), I will consider the matter closed.  Thank you for your help with this matter.  I will continue to support and promote the Revdex.com.
Sincerely,
[redacted]