Paseo Medical

Pasco  Medical  Specialists dba Arizona  Premier  Pulmonary & Sleep  Specialists have been made aware  of a customer complaint with  reference ID#: [redacted].  
I would  like to address this issue  as our practice has gone  above...

 and beyond  for this patient  who has filed  this complaint. This  patients complaint begins  with stating that an incorrect medication was prescribed that he cannot  take.   His chart  indicates no drug allergies.  On August  21, 2013  he was prescribed Levaquin for Klebsiella infection and  Prednisone taper for Tracheobronchitis. Patient  was also diagnosed with a lung  nodule.   Patient  called  our office  on August  27, 2013  stating  that he cannot  take Prednisone and asked  for a sleep aid  instead. This  request  was discussed with the Doctor  in presence of office  manager. Patient  was advised  at that time that he could  have a five day supply  of sleep  medicine  if the sleep  disturbance is related  to the cough.   He was told that he would  need a sleep evaluation if it is not cough  related  and that any further  sleep  medication would  need to be prescribed by his Primary  Care Provider.  He stated  he would  be seeing  his PCP the next day and  would  discuss it there.  Five tablets of Lunesta  2mg were called  to patients pharmacy.  On September 3, 2013  patient  called  again  and was directed  to the office manager.  After speaking with  the patient,  he notified  the office  manager that it is NOT a cough  that is keeping him awake  and that he believed  it to be anxiety.  He states  his PCP was ordering radiology of his head for evaluation and  that he would  be following up with them the next day for results.  Multiple  notes were  made in this patients charts  due to his continuous calls  to our office, all of which  were answered or returned.  He continued  to call the office  for more antibiotics in which  he was told he would  need to be seen and evaluated.  Patient  canceled or no-showed many  times.   He did  not agree  to come  back into the office  until his visit on December 2, 2013  in which  he was seen  by Dr. [redacted]h but was spitting through  the entire  visit and  had written  on a piece of paper  that he lost his voice  and could  not speak  to us.  He has only  been seen  in our office  three times. From  the first visit  he started requesting disability paperwork to be filled  out.   We informed him that our office  would  fax all records  pertaining to his care  to Prudential and that his PCP would  need to coordinate his disability paperwork.  He was advised  to see an Ear,  Nose  and Throat Specialist as well as an Infectious Disease  Specialist as his symptoms were  not consistent with a lung nodule.   He agreed  to see another  doctor  and his records  were  faxed  to expedite the process. Patient  began calling again  requesting that we call Prudential regarding his disability.  Records had already  been faxed  to Prudential from our office  and [redacted],  a medical  assistant in our practice, called  Prudential as patient  requested.  I have attached all documentation pertaining to this response.  We will be happy  to assist patient  with a copy of his records  should  he choose  to see a different pulmonologist.Sincerely,Office Manager