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Parsons of Eagle River

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Parsons of Eagle River Reviews (1)

I brought in my brother's ( [redacted] - -"preferred customer" (vehicle purchased new at Parson's))Chevy Silvarado to have the oil changed, tires checked for a leak, aired up and rotated The shop was directed to check all belts, hoses, clamps and the "life" of the battery The checks were not completed; the tires were not rotated, resulting in returning the truck to the shop three times in one day and once more the following day Each time the truck returned to the shop I was charged for another hour of labor If the checks had been carefully and properly performed in the first hour, there wouldn't have been a need to return the truck to get power steering fluid replaced following a clamp breaking right after the truck was driven out of the shop at the first appointment If the battery had been checked, it wouldn't have been dead (and defective) the next morning The tires were never rotated or aired up; I know this because the leak was never fixed on the front left tire; the same tire in the same position on the truck was low the following morning When I checked the air on all the tires; none of them were at psi as requiredThe spare had no air in it at all, even though I told them to check the spare They reported to me that they couldn't find the spare under the truck and I told them it was in back of the truck, but they never checked it or filled it The woman at the service desk was defensive and treated me like I didn't know what I was talking about when I walked back into the shop saying that I didn't have any power steering after the first bill was paid She was not customer friendly; adamantly telling me that all the work had been done

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