Parkway Pools & Patio d/b/a Dr. Feelgoode's

I purchased my first pool from this company from their Hazleton store in January It was installed by mid May as promised They always returned my calls even to this day Steven has been greatI love my pool and was given a great deal Everyone has to understand this is a lengthy process to get a pool installedIt's a large installation They staff has always been super nice I will recommend them

October I am writing in response to the offer of settlement submitted by MrL*** received October We do not accept his offer of settlement and wish to point out that certain facts and claims by Parkway Pools & Patio LLC (DBA: DrFeelgoodes) are in fact misstated, and as of this date we have not received a “check for $500.00” nor any communication from the company or its representatives after numerous attempts at phoning and emailing since August This company claims to do right by this customer and to that I respond accordingly, “Nonsense!”If they were so inclined to do right by the customer our $1,would have been refunded promptly as agreed, indeed it was MrL*** himself who suggested the refund of $1,300.00(this verbal agreement was witnessed by another contractor performing work on the damaged storm water management system on our property at the time and is willing to be deposed if required)In addition, I have included correspondence from the company stating in fact that the agreed amount of the refund is indeed $1,It also includes correspondence concerning the attempt at adding significant expense to the original contract by his excavation contractor who made the statement "pay the additional costs or forfeit your entire deposit”.(this was also witnessed by a third party whom is also willing to be deposed if required).The only factual statement in the business response is the fact that there were indeed water issues with the property from the first day...in fact, the excavation had commenced for only minutes when the storm water management system was struck and water flooded the sight, this should have been of no real surprise as the system is clearly defined on the plot plan the company obtained from the township prior to excavation and point in fact the system is not included on the engineered drawings submitted to the township engineer for approval (admittedly there was some confusion as to the exact location of the system but it did prove to be almost exactly in the documented spotour contention is a smaller test hole be dug or greater care during excavation would have demonstrated the location and limited damage to the system)...several weeks later, the excavation crew returned at the request of MrL*** and dug “test holes” all that filled with water.This was his suggestion to allow for the reorientation of the pool position to which he never informed the township engineer of his intentions required by township code(I now believe this was an attempt to simply justify an increase in charges)From the very first meeting with this company we discussed at length the issue of storm management system and water percolation issues on the property so it was of no surprise there were going to be issuesIt is this point I wish to focus onWho in their right mind would “order” a pool for delivery knowing of the water issues and not having excavated a “hole” in which to construct such a pool? During the initial meeting to establish the feasibility of the pool project we inquired and were informed by MrL*** that on the day excavation was complete then and only then would the order for the panels that compromise the pool structure would be made and that there might be some delay in the delivery of those panels and we were so notified by MrL*** as it was put “so the customer does not become anxious about a possible delay in installation”We certainly never gave any indication to place any order and had no indication that any structure was ordered until we confronted them about numerous issues of concern including lack of fencings and the supposed additional costs required to begin construction by his excavation crewIf, MrL*** ordered a pool knowing the issues concerning the project and not having a “hole prepared and prepped to accept that pool” then that expense is entirely upon him and his company, just as the cost of permits, surveying and engineered drawings are costs upon usFurther this company failed to provide requirements set forth by the municipal township (ie: construction and silt fencing, notification of township engineer of proposed changes, etc.) this caused much discord with the neighbors and township officialsAnd on a personal note severely damaged an acquaintance we had with one of his employees and her husband and frankly she was the one and only reason we became involved with this outfitWhen informed of these issues there was no response from the company and further the excavated holes were left open and exposed submitting us to the possibility of liability and we and the neighbors exposed to health risks due to breeding mosquitoesThe simple fact is DrFeelgoodes could not install the pool we requested in the area we designated and numerous detailed concerns surrounding this company and their practices with total disregard have lead to this situationThere is so much more that we could elaborate on concerning high pressure sales tactics and lack of providing verbal promises in writing to us, but that would require writing a small novelThe only positive thing we can say concerning our involvement with Parkway Pool and Patio (DBA DrFeelgoodes) is that MrL*** always arrived promptly for any scheduled meetingAll these issues and more lead to a total and definite lack of confidence with MrL***, his associates and the company’s ability to deliver any end product to a cost effective, safe and reliable endI will certainly provide more details if asked or required, but the pattern should be visible to any reasonable person at this juncture.The following is the actual accounting that was discussed, as shown in the provided documentation, and it is located beneath the on going additional expenses: Again I mention here, there is an independent individual present during this discussion that witnessed the entire conversation including no mention of any pool structure needing to be sold to procure the refund and to date Octwe have received no correspondence (other than the Revdex.com) nor a supposed check for $Pool Permits from the township: $Engineered drawings from DrFeelgoodes engineer: $Surveying from DrFeelgoodes Survey Crew: $Polypropylene fabric for repair of damaged storm management system: $Stone for repair of damaged drywell including delivery: $Replacement drain line materials:$Labor to repair polypropylene fabric and leveling of stone And replacement of damaged downspout:$Total:S3,thus far...receipt copies available upon request of the Revdex.com
Accounting of Deposit:
Initial Deposit: $2,Portion to be kept by DrFeelgoodes for expenses: $1,Agreed deposit refund: $1,300.Minus Expenses thus far: $1,If Parkway Pool and Patio LLC (DBA DrFeelgoodes) wished to do right by the customer then the entire refund of $1,along with an apology concerning the delay of that refund should have been and be made promptly! Knowing now, that this company could never do right by its customers (one need only to read the complaints with the Revdex.com and the numerous pages found on the internet, something we failed to do until after the fact)...we make one final compromised offer for a settlement...a cashiers check delivered certified mail to our home address within days of the receipt of this information...no later than October in the amount of $1,This amount represents reasonable 50%-50% sharing of the deposit that can be applied to expenses on both sidesThis is our final attempt at negotiating a settlement with this company thru the Revdex.com, and should it be declined, we shall proceed with filing complaints with Pennsylvania State Attorney General’s office and instruct our attorney to commence action on our behalfThis amount pales in comparison to the possible loss of future sales due to negative publicity that is certain to be created and the company has readily admitted that it will sell the supposed remaining components and recover their expenses and is less than what was originally suggested by the company’s representativeThis comprises only $in addition to the supposed mailed check for $Again, this is a final attempt at compromise and refund must be made by cashiers check and sent via US Postal Service, certified mail immediatelyA business or personal check such as the photocopy received from the Revdex.com will not be acceptedFrankly, we have found them to be lacking at follow up and keeping promises
In closing, should our offer be declined, we request the Revdex.com significantly downgrade the rating of Parkway Pool and Patio LLC (DBA DrFeelgoodes) from a C+ to a minimum of D, This should help ensure that future consumers are aware and warned of the less than average favorable dealings and outcomes of any association with this company or its so called subcontractorsIf the B.B.B., fails to do so, we view it as form of culpability on behalf of the organization, its charter and principles to help inform and protect consumers from less than professional businessesFurther, we encourage the Revdex.com to do an internet search of additional complaints against this company; they are extensive and demonstrate a consistent pattern of dissatisfaction by a large number of consumersThis is no longer just about our individual concerns but rather protecting those consumers in future and their avoidance of a web of deceit and dissatisfaction at considerable financial costs

This issue was resolved with the customerThey received their $deposit for the safety fenceThe customer has since cashed the checkWe are sorry for the delay and missed communications on this subject

*** *** has a year old filter that cracked from winter damageThis happens when the water is not drained from the filter correctlyHe was told that the warranty was with Watway Filters and he needed to contact them to have it replacedLike all manufactures they want to deal
with the public direct*** *** never called Waterway.He knew he had a problem in late September, and only came to the store on March 23rd My service person honestly felt she handle the customers request to their satisfactionI have since contacted *** *** in writing to supply the information needed to make his claim Waterway is very responsive if the customer makes an effort

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:While I agree there are always two sides to every story, there are several discrepancies in the response received from the seller When I purchased the pool, I did inform the seller I would pick up the pool However when I spoke to Loreen in April, and inquired about picking up the pool, she said it would be delivered to me When I questioned it, she said, no worries, we will deliver it free of charge So I thought why not, saves me time and gas What I have learned since filing the claim is that the pool I purchased at the Bethlehem store was double soldSo to cover themselves, they delivered the pool directly from Tannersville in attempt to hide their mistake to meAdditionally, that is also why the liner was never delivered with the wrong pool.When we received the wrong pool, we did not make the delivery people (note: there were two men here, not one as indicated in the response) take the pool into our basement...they both offered to assist us carrying the pool in (the seller even stated in their response to the Revdex.com that I "was carrying the product into my basement" Secondly our home is a split level home There were no steps to climb or descend to take the pool into the basementYou walk directly into the basement from the garage.It was not a week later that we noticed this was not the pool we delivered.....it was three days....they delivered the wrong pool on Monday, I called that Thursday to report the problemWhen we were bringing the pool into the basement, I did feel as if something was wrong, but due to my recent surgery and the therapy I needed, I didn't have an opportunity to fully inspect the pool the day of the delivery See the attached picturesThis pool was clearly not the same pool we viewed, inspected and purchased from the Bethlehem PA location This would be like going to a car dealer, testing driving a call with 10K miles on it and when delivery is made, I get a car with 50k miles on it What's the big deal, it's the same make and model? The big deal is it is NOT what I purchased!The switch delivery was schedule for the following Monday after I noticed it wasn't the correct pool, but true to fashion by the seller, it was never delivered that day I spoke to John, the next day (Tuesday) and I was once again promised delivery I was informed by John that it would be delivered by 4:30pm on Wednesday, at the latest The delivery man never showed till 7:that night when we were at a township meeting(See Attached pic)Since filing the complaint I received a call from George at Dr Feelgoodes on 5/23/stating that my liner was sitting in the warehouse When I informed him I was still waiting for the correct pool to be delivered he stated that DrFeelgoode's had a brand new pool for me, but I had to pick it up To finally settle this once and for all, I agreed to bring the incorrect pool back to the seller and pick up the brand new poolI figured DrFeelgoode's was finally trying to settle with me for their mistake We made the switch on 5/ However, it was not a brand new pool that we were given We were once again given a display model pool, this one from a home show Even that pool had broken pieces that we had to switch out, but the wall was in a better condition then the first one we were given.So the end result is, I still don't and never will have the pool that I actually purchased at the Bethlehem PA store
Regards,
*** ***

Customer is correctHe did call and we did not respond accordinglyWe will be at his house to fix the problem before 7/30/We are very sorry for the inconvenience