Parks Properties

As we have discussed, you have received a complain from a customer who has stayed with us, by the name of Ms [redacted] ***They stayed with us on January 7, and checked in at 6:P.Mfor night in Room Number ***At 11:30, the next morning, one of the guests with her had come to the office and told us that they wanted to stay more night, but weren't satisfied with the roomSo, happily, we changed their room to another roomThey also wanted to stay both nights free, because they had some problems the night beforeBut later, when we had went to check Room Number ***, there was nothing wrong with itSince there was nothing wrong, we had given a refund for one night only After they had checked out, we have rented that room many times to many customers, and we haven't received a complain from themYet, we would like to apologize to Ms [redacted] ***, and those who stayed with her, because they weren't satisfiedThank you so very much for cooperating with us!Please feel free to contact us if you have any more questions at [redacted] [redacted]