Parklane Villa Apartments

RE: Complaint ID: [redacted]I am writing (his letter in response to the complaint filed by Ms, [redacted]Ms. [redacted] did turn her keys into the office on 9/28. Her lease did not end until 9/30/1 5, therefore the securitydeposit process was started on October 1, 2015. The lease does not state...

how long it takes to process the securitydeposit, and we strive to get the process completed in a timely manner. We do tell our outgoing residents that theprocess could take 6-8 weeks.Ms. [redacted] was sent out two checks to her forwarding address on I 1/23. One for the security deposit refund,and one for the interest on the account. That was a Holiday week, therefore the mail process may have taken longerto get it to her address.At this time, all monies owed to Ms. [redacted] have been processed.If you have any further questions, please do not hesitate to give me a call.Sincerely;Sandy M[redacted]Regional Property ManagerYoung Development