Parkland Nursery & Landscaping Services Ltd

The refund was done to a *** account with email *** 6/**We will contact the customer to confirm the same email is used for ***

Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved should they actually send the refund check Time will tell and I will follow up if/when the refund is received As of now, it remains open until my refund is cashed in
Sincerely,
*** ***

At this time, I have been contacted directly by Bebe Gear regarding complaint ID ***, however my complaint has NOT been resolved because:
[Your Answer Here]
Bebe gear contacted me insisting that I deal with my credit card company to get my refund of $764, even after providing proof on my credit card statement and asking numerous times for a refundI am dealing with my credit card company to build a case for the refund but this is an extreme inconvenience and lengthy process therefore it will take atleast another month to know whether or not my credit card company can resolve this for me
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We are no longer using  that merchant at this time therefore they will not accept a refund request from us since we no longer have an account.That is why we asked if the customer can submit a chargeback or dispute the charge as we are aware it was to be refunded. We regret that this transaction was not completed and is not trying to avoid the refund.

HelloI am not sure why [redacted]l was unable to reach us as we have 2 phone numbers and our new email address is [redacted] as stated on the website. If she did not receive her order we will definitely look into why her order was not delivered and we do apologize for the stress this...

has caused. It is never our intention to inconvenience anyone with children as our service is design to make things easier. We would need for [redacted] to dispute the charge of $102.11 with her credit card company advising them that the product was not received. Thank you

Revdex.com:At this time, I have not been contacted by Bebe Gear regarding complaint ID [redacted].Sincerely,[redacted]

Hello We are sorry to hear the customer is still unsatisfied. The refund was issued which why she received a confirmation that we submitted a refund request  to her credit card company.  She need to  allow a few days for them to complete the process and she will see the credit. It is stated in our terms and conditions that the customer agrees to when they place the order that the card is charged at the time of order to reserved the item and that refunds take up to 7-21 business days to process like other merchants.

A written apology will be mailed to [redacted].

HelloPlease accept our apologizes [redacted] for the poor customer service you stated you received. We will look into the matter and review this with our customer service personnel as to why you did not get a response. When a  packages ships [redacted] and is undelivered it should of been traced...

with [redacted] to find out what happened or where it was delivered so that you can be answered and avoid an inconvenience if possible.The company was in the process of an system change during that time and we are discovering that all of the refunds were not completely processed before the change.Our refund policy is to allow 7-21 days for processing, since it is passed the 21 days and we no longer are using the same system we ask that [redacted] dispute the charge of $100.58 with her credit card company to get the refund that she is entitled. We are not trying to make it her responsibility especially since it had already been and inconvenience,  we just want to ensure that she gets the refund since it didn't process the first time. Again we apologize for the problem this has caused.Thank you

Hello[redacted] WILL get a refund. The company will mail him a cashiers check. We will contact him to confirm the mailing address and to apologize for his awful experience. This happen around the time that we were changing systems and he was not told correctly.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. I have made contact today with my bank and made a direct dispute as advised. It may take up to 10 business days to resolve. I would like to hold open this complaint until the refund has actually been issued if that it okay. 
Sincerely,
[redacted]

Hello[redacted] did rent a stroller from our company and when the hotel said the stroller was not there when we went on the schedule date to pick it up, we did charge her for the value of the item as stated in our terms and conditions if we are unable to retrieve it. She was notified and was very...

helpful with information in assisting us to retrieve the stroller which we did. However the refund  cannot be done to a different credit card number. We ask that [redacted] contact her credit card company and request a charge back for the amount.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This is unacceptable. I have already provided proof of the C$764.11 charge by BEBE GEAR on May **, 2015 and never received a response despite my numerous efforts to call, email and instant message on your website(see attachment for credit card statement once again). The burden should not be on me or the credit card company to file a report and conduct the investigation to obtain the refund from BEBE GEAR.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]