Parking Enforcement Systems Reviews (%countItem)
Parking Enforcement Systems Rating
Address: ., Birmingham, Alabama, United States, 35203
Phone: |
Show more...
|
Web: |
|
E-mails: |
Sign in to see
|
Add contact information for Parking Enforcement Systems
Add new contacts
ADVERTISEMENT
Machine broken. Towed but could not pay to park.
We tried to pay to park but the machine was broken. We were towed.
Refund of the towing fee
October 30, 2019
Revdex.com
Attn: Complaint Department
P.O. Box XXXXX
*** AL XXXXX-XXXX
Telephone (XXX) XXX-XXXX
Fax (XXX) XXX-XXXX
Dear Sir or Madam:
Let me first start out by explaining what we at Parking Enforcement Systems, Inc. do as a company. We are NOT a parking lot operator or owner, however we ARE a non-consensual towing company. We are contracted by parking lot owner's and/or operator's to monitor their parking lots to insure that any persons who either do not pay the proper fee (to park on a parking lot) in to their payment machine, park without proper permission or fail to abide by the posted rules of the parking lot has their vehicle towed from the property. Simply put, we do not own, operate or manage any parking payment machines or parking lots. I would like to answer this complaint, however Ms. does not tell us which parking lot she was parked on, how she tried to pay the parking machine, the date her vehicle was towed, proof that the parking payment machine was broken, nor does she provided a legitimate reason why she left her car on the property and ignored the signs that state that "if you cannot figure out how to pay the machine, do not leave your car here or it will be towed". Once Ms. provides this information, I will be more than happy to respond in-depth further.
Please let me know if there is anything else I may do for you.
Parked at lot 5th Ave 22nd Street meter did not give me a receipt for cash my vehicle was towed recovery cost of 166.00 plus 10. Parking paid.
I feel this is a scam I parked at 730 to 745 paid cash and no receipt was give my vehicle was towed at 9235 no one could be talked to beside the guy working tow lot and there is no way to find out how I can prove I paid . I was attending event at iron city and I feel this practice is predatory in their actions I feel as though I should receive a full refund.
166.00 refund
Dear Sir or Madam:
Let me first start out by explaining what we at Parking Enforcement Systems, Inc. do as a company. We are NOT a parking lot operator or owner, however we ARE a vehicle immobilization service and towing company. We are contracted by parking lot owner's and/or operator's to monitor their parking lots to insure that any scofflaws who either do not pay the proper fee (to park on a parking lot) in to their payment machine, park without proper permission or FAIL TO ABIDE BY THE POSTED RULES OF THE PARKING LOT has their vehicle towed from the property. On the property where Mr. had parked, there is a sign that states "tow company does not own or manage the parking lot or payment machine". As I just stated, in this particular case, Mr. knowingly, purposely and of sound conscious and mind, without being forced to do so, parked his vehicle on a private parking lot in the Southside area of Birmingham and according to our records failed to abide by the rules and regulations of the signage that are posted on the lot. In particular, Mr. failed to abide by the rules of the signage and payment machine that state that if there is not a ticket on a vehicle's dashboard, the vehicle will be towed. In other words, Mr. was towed specifically because he did not have a ticket on his dashboard. We did EXACTLY what the signs say will happen, which is NOT "predatory" nor is it a "scam", if you don't follow the rules and regulations. We will not and do not give refunds for any reason, because again, we did exactly what the signs state will happen if you do not follow the rules and regulations.
Any questions, comments, or complaints about the rules and regulations of the parking lot should be made to/about the owner/operator of the parking lot, not our company, because as I stated above, we do not own, operate or manage them.
Please let me know if there is anything else I may do for you.
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept the answer the Parking Enforcemnt system employee wrote a standard response which after much review that have done in the past to previous complaints they have been filed with. They are also somewhat slanderous in their comments to and about me such as the term used scofflaw which would accuse me of doing this all over town but I assure you it's never happened before. I paid that fee that night and got no receipt and there was no way to prove it and the next morning the office wa very rude and stated there was no way they would tell me who owned the lot and good luck finding out on my own. So there was no way to check receipts to prove my point. I feel a full refund is required.
October 7, 2019
Revdex.com
Attn: Complaint Department
P.O. Box XXXXX
*** AL XXXXX-XXXX
Telephone (XXX) XXX-XXXX
Fax (XXX) XXX-XXXX
Dear Sir or Madam:
I apologize if Mr. feels that it was rude of us not to tell him who owns the property, however per our contracts, we do not disclose that information. Without a ticket/receipt on Mr. dashboard, he is correct in that there is no proof that he paid to park at the time his vehicle was towed. This is exactly why the signs state to not leave your vehicle parked there if you do not have a ticket/receipt on your dashboard. Had Mr. had proof on his dashboard (parking ticket/receipt) that he paid, we would not have towed his vehicle. As I stated in my previous reply, we do not own, operate or manage the payment machines. Again, we will not and do not give refunds for any reason, simply because we did exactly what the signs state will happen if you do not follow the rules and regulations.
Please let me know if there is anything else I may do for you.
Predatory towing practices being performed by Parking Enforcement Systems, Inc. and the owner of the concrete lot at ***.
This business charges for parking in a lot located at ***. You pay the $6 parking fee via an automated machine and are supposed to put the receipt in car window for proof of payment. I'm not complaining about the rules. My complaint is this company has a towing service that monitors the parking lot every 10-20 minutes looking for violators and instead of charging a fee or leaving a ticket, instead they TOW your car away and for $160 you can get your car back. I paid the parking fee but failed to leave the ticket in my window. I purchased parking ticket at 5:43 p.m., failed to put the receipt in my window, at 6:20 my car is towed. This predatory towing practice is excessive, over zealous, and insanely ridiculous. I offered to show my receipt as proof I had paid but that doesn't help in any way. I should at least be refunded my $6 that I paid to park. There is a scam going on between Parking Enforcement Systems and the owner of this "valuable" concrete at ***.
A refund of $160 for unnecessary towing when I paid their $6 parking fee.
July 12, 2019
Revdex.com
Attn: Complaint Department
P.O. Box XXXXX
***, AL XXXXX-XXXX
Telephone (XXX) XXX-XXXX
Fax (XXX) XXX-XXXX
Dear Sir or Madam:
Let me first start out by explaining what we at Parking Enforcement Systems, Inc. do as a company. We are NOT a parking lot operator or owner, however we ARE a non-consensual towing company. We are contracted by parking lot owner's and/or operator's to monitor their parking lots to insure that any scofflaws who either do not pay the proper fee (to park on a parking lot) in to their payment machine, park without proper permission or FAIL TO ABIDE BY THE POSTED RULES OF THE PARKING LOT has their vehicle towed from the property. On the property where Ms. had parked, there is a sign that states "tow company does not own or manage the parking lot or payment machine". As I just stated, in this particular case, Ms. knowingly, purposely and of sound conscious and mind, without being forced to do so, parked her vehicle on a private parking lot in the *** area of *** and according to our records failed to abide by the rules and regulations of the signage that are posted on the lot. As Ms. admitted in her complaint, she did not DID NOT have a paid parking receipt on her dashboard on the driver's side as required, which is why her car was towed.
While I do take complaints very seriously, this one is full of false statements and I therefore find it somewhat absurd. First of all, there is nothing predatory about doing exactly what the signs say will be done if you do not follow the instructions and/or rules of the parking lot. Secondly, as I explained above, we do not own or operate any parking lot or parking payment machine, nor do we make the rules for any parking lot. I honestly do not understand why Ms. is complaining about anything, simply because she admits that she did not follow the rules. Thirdly, I'm not sure why Ms. states that we "monitor(s) the parking lot every 10-20 minutes looking for violators", because she couldn't be further from the truth. The truth of the matter is that we monitor/tow from over 100 parking lots in the city of ***. It is impossible to check/tow from all of these parking lots in 10-20 minutes using ONE tow truck, which is all that we use per shift. Not only that, but we can't load, tow, drop off and return to that lot in 10 minutes. It's literally impossible. Ms. contradicts herself in her complaint, and actually proves my point, when she states that she was towed 37 minutes after she parked. If we were to tow a vehicle every 10-20 minutes from that lot, like she assumes, she would have been towed sooner. Again, there is nothing "excessive, over zealous, and insanely ridiculous" about doing exactly what the signs say will be done by catching and towing people who think they are entitled to break the rules without consequence.
The fact of the matter is that Ms. got caught disobeying the rules of a private parking lot, paid the price for it and is now trying to place blame on someone else and extort money from us by filing a false libelous complaint. Once again, we are a non-consensual towing service, and we are contracted to insure that people breaking the rules get caught and have to pay the penalty, and we do our job well. Simply put, we do not own or operate the parking lot she was towed from, nor do we pay any money to the parking lot owner (or any private property owner/operator) to tow vehicles from there. Ms. failed to follow the rules stated on the signage, however she trying to place the blame, her inconvenience and false statements on us to you when in fact she was in the wrong. Ms. needs to know that it is not a scam to do exactly what the signs say will be done if you don't follow the rules. Ms. aslo needs to accept responsibility for her own actions. We will not and do not give refunds or give any money to anybody for any reason simply because Ms. is the one who parked on someone's private property, failed to abide by the rules, got caught, and had to suffer the consequences. We did absolutely nothing wrong, and beyond a shadow of a doubt, did our job by catching her. This is just another case of an entitled person not accepting the consequences and responsibilities of their actions and trying to put the blame on someone else when the person at fault is himself or herself.
Please let me know if there is anything else I may do for you.
Predatory towing practices of this company at The Five Points Chick-Fil-A restaurant. Extorted $83 to release my car from their truck in parking lot.
I ate a late dinner at the Chick-Fil-A restaurant in Five Points, Southside, Birmingham, Al. I parked my car in the Chick-Fil-A parking lot reserved for customers around 8pm on Thursday January 10, 2019. I exited the restaurant shortly before 9pm with my Chick-Fil-A drink in hand and took a short walk around Five Points to digest my food. The restaurant was serving until 9pm. I assumed that customers and employees would be in there until 9:30pm or 9:45pm and my car would be fine until then. People were in the restaurant at 9:20pm when I walked by again. I decided to walk for another fifteen minutes before driving up to Vulcan Park, where both my wife and I work, to pick up my wife from work at 10pm. I arrived back in the Chick-Fil-A parking lot at 9:35pm ready to jump in my car and drive up to Vulcan Park. However, my car was now in the process of being towed by Parking Enforcement Systems Inc. I waved down the tow truck to ask why they were towing my car. The driver (Scotty) and his cohort in the passenger seat (who did not give his name) pointed to the Chick-Fil-A Customers Only signs. I held up my Chick-Fil-A drink cup and told them I am a Chick-Fil-A customer and that I just ate there. My pleading fell on deaf ears and I was told that the only way I was getting my car back was to pay them $83 via cash or credit card. I attempted to argue my case further. The driver threatened to drive off and began doing so, telling me that I could pick up my car at their impound lot unless I paid now. He began driving off. I shouted for him to stop. He did. Again, my pleading failed and seeing that I had little choice but being stranded in Five Points with no phone or wallet, which were in the car, I told him to stop and I would retrieve my wallet from the car. Upon telling him that I needed to get in the car to find my wallet, he looked at me suspiciously as if I was going to get in the car and try to speed off. He then lifted my car with the tow truck up in the air at a very precarious angle. I retrieved my wallet, got my credit card, and paid the $83. Scotty unceremoniously released the car, and immediately and frantically backed up around my car and positioned the truck to tow another unlucky car. This company is truly criminal. They are extortionists. They were basically holding my car for ransom and threatening to leave me stranded in Five Points unless I paid up. Chick-Fil-A is complacent in these acts and equally responsible. Attempts to contact Parking Enforcement Systems Inc. have failed. No ability to talk to a live person about this. I left a message detailing my complaint but have not heard back. And judging from their horrid reputation in the community, never will. They are vultures who gleefully profit in misery. Chick-Fil-A was more receptive to at least listening to my complaint but said there was nothing they could do. I talked on the phone with ***, the Kitchen Director, who courteously listened to my complaint. He took notes and said he sympathized and would relay this information to his General Manager *** (did not get last name). To ***'s credit, he called back a few hours later after talking to *** but said there was nothing they could do to rectify the situation. He claimed that *** would try to look into the situation more with Parking Enforcement Systems Inc. and maybe rethink how soon they begin towing cars after closing the restaurant. No monetary refund was going to happen. Judging by online complaints from this same location about the same situation, I am not holding my breath for any changes. Chick-Fil-A is half of the problem with their ongoing relationship with Parking Enforcement Systems Inc. who is well known for this kind of predatory towing practice. I plan to follow up with Chick-Fil-A but will probably also be lodging a Revdex.com complaint against them. I am an hourly employee serving the public at Vulcan Park and Museum, and cannot afford $83 on a limited budget. This is a big financial blow.
I would like my $83 refunded in full from Parking Enforcement Systems Inc. I would also like Chick-Fil-A to seriously rethink there relationship with this company and this policy of over aggressive towing minutes after their restaurant closes. I would certainly also accept a refund from Chick-Fil-A. But they said their hands were tied. Chick-Fil-A is part of this complaint and part of the problem. Chick-Fil-A pretends to be a good, upstanding community member, but falls far short of their high sounding rhetoric and advertising.
January 18, 2019
Revdex.com
Attn: Complaint Department
P.O. Box XXXXX
Birmingham, AL XXXXX-XXXX
Telephone (XXX) XXX-XXXX
Fax (XXX) XXX-XXXX
Dear Sir or Madam:
Let me first start out by explaining what we at Parking Enforcement Systems, Inc. do as a company. We are NOT a parking lot operator or owner, however we ARE a parking enforcement towing company. We are contracted by parking lot owner's and/or operator's to monitor their parking lots to insure that any vehicle owner's or operator's who either do not pay the proper fee to park on their lot, park without proper permission or FAIL TO ABIDE BY THE POSTED RULES OF THE PARKING LOT (as was Mr. case) has their vehicle towed from the property. As I just stated, in this particular case, Mr. knowingly, purposely and of sound conscious and mind, without being forced to do so, parked his vehicle on a private parking lot in Birmingham and according to our records failed to abide by the rules of the signs that are posted on the lot.
The owner of the property has multiple signs on the property that clearly state that the parking lot is for "customer & permit parking only" AND "customer parking while dining only". The signs also state that "unauthorized vehicles will be towed at owner's expense". As Mr. admits in his complaint, he was no longer dining at the establishment and in fact walked off of the property, which means he was no longer a customer that was dining. Once Mr. walked off of the property, and left his vehicle there, his vehicle then became unauthorized. I'm not sure why Mr. "assumed" that he could leave his vehicle on the property and disregard the signage, but because he did so, his vehicle was loaded up on the wrecker and Mr. had to pay the fee to have it taken off of the wrecker. Contrary to Mr. libelous statements, there is nothing "criminal" or "predatory" about charging a fee that is established by law and doing exactly what the signs will be done if you disobey them. Also, we are/were not "extortionists" nor were we holding his "car for ransom and threatening to leave him stranded in Five Points" unless he paid up. We were, however, abiding by the law by allowing Mr. to pay half of the normal, lawful tow fee while his vehicle was on the wrecker, which was still in the parking lot.
This entire complaint is full of libelous statements, including but not limited to calling us "vultures" and saying that we have a "horrid reputation", instead of truthful statements about how Mr. broke the rules of the parking lot and got caught doing so. Once again, we are a parking enforcement towing service that is contracted with to insure that people breaking parking lot rules get caught and have to pay a penalty. We do our job well and are not wrong for doing exactly as the signs say will be done. We will not and do not give refunds or give any money to anybody for any reason simply because Mr. is the one who parked on someone's private property, failed to abide by the rules, got caught, and had to suffer the consequences. This is just another case of a person not accepting the consequences and responsibilities of their actions and trying to put the blame on someone else when the person at fault is himself or herself.
Please let me know if there is anything else I may do for you.
(The consumer indicated he/she DID NOT accept the response from the business.)
The response from Parking Enforcement Systems Inc. is inadequate but not surprising. I would still like my money refunded but am resigned to the unlikely nature of that ever happening. Compromise or meaningful dialogue do not seem to be in the repertoire of this company. I maintain that I was a Chik-Fil-A customer. With my Chik-Fil-A drink in hand in the parking lot, I was still in the process of finishing my Chik-Fil-A meal minutes after the restaurant had closed for the night. The unsympathetic, over aggressive attitude of the tow truck operators accurately reflected this company's business practices of predatory towing. An online search of this company, and the number of Revdex.com complaints, reflect the long running business practices of this company and its unfair economic effects on the citizens of Birmingham. The complete lack of empathy by the tow drivers and the unwillingness to dialogue with me about the situation was shocking and disturbing. The only language understood was money. This extended to the rest of Parking Enforcement Systems Inc. who were unwilling to discuss this situation directly with me. Unfortunately, it seems that this company is immune to Revdex.com complaints and have a boilerplate response admitting no fault and placing the blame squarely on the individuals lodging the complaint. I was a Chik-Fil-A customer. My car was wrongly towed. I had $83 unjustly coerced out of me by an over aggressive and predatory business model. If you live in Birmingham, watch out for this company.
Dear Sir or Madam:
Contrary to Mr. belief that he was a Chick-Fil-A customer after they had closed for the night and after he walked off the property, he was in fact no longer a customer. As I stated in my first reply, the property has multiple signs on the property that clearly state that the parking lot is for "customer & permit parking only" AND "customer parking while dining only". Mr. was no longer dining inside the restaurant, therefore he was not allowed to keep his vehicle on the property once he left from inside. Before we tow any vehicles, not only do we wait until after the restaurant has closed for the night, but we also check inside to see if there is anyone still eating or drinking. That particular night there was not, so we towed all vehicles that did not have a permit to park there. I thought I was clear in my previous reply when I stated that doing exactly what a sign says will be done if you disobey it is not predatory, but apparently I was not. Predatory towing is defined as "whereby a legally parked vehicle is towed - or an illegally parked vehicle is towed by a towing operator unaffiliated with the parking facility". Not only was Mr. parked illegally per the signage, but we are affiliated with the parking facility, so in fact we are NOT predatory! We do what property owner's/manager's/agent's ask us to do. There nothing aggressive about doing what the signs say will be done if you don't obey the rules of the parking lot. This complaint is "shocking and disturbing", because it is full of libelous statements that reflect poorly on our company in an attempt to extort money out of us and to make us look bad since they will be posted online for the public to see. Mr. is correct in that we are not at fault and the blame lies squarely on the individuals who have their vehicles towed for disobeying the rules of the parking lot. Law allows us to charge Mr. a fee if the vehicle was already on our tow truck and in the process of the leaving the property as it was that night, therefore we did not "coerce" nor were we "aggressive" by charging him this fee.
Once again, we will not and do not give refunds or give any money to anybody for any reason simply because Mr. is the one who parked on someone's private property, failed to abide by the rules, got caught, and had to suffer the consequences. This is just another case of a person not accepting the consequences and responsibilities of their actions and trying to put the blame on someone else when the person at fault is himself or herself.
Please let me know if there is anything else I may do for you.
Unnecessary towing of vehicle
G COMPANY - $165 LATER, SHE WAS GIVEN BACK HER STOLEN CAR!!! I WILL SPREAD THIS ACROSS EVERY ONLINE MEDIA I FIND!!! S
G IS AN UNDERSTATEMENT!!!!
My wife took her 80 year old - crippled mother to see a show at the Alabama Theater on Friday 9/21/18. She wanted to park as close as she could due to her disability. She parked in a vacant lot at 7:35 PM with nothing else going on in the area. When they returned to the car, it had been towed. Fortunately there was a Birmingham police officer there and assisted them - stating the owners of PES are complete A$$ holes!!! What a scam!!! The city of Birmingham wants people to come to their crime infested city - 30 miles aways from us, yet will allow the BS to continue!!! I have read a ton of complaint this company and I will not spend one more penny in that city!!! And, how anyone owning a towing company can look themselves in the face doing this is beyond me!!! What an absolute TOTAL S
I want my money back and the city of Birmingham to stop this SCAM
Dear Sir or Madam:
g(s)", we are doing the job that the signs say will be done if you break the rules. We did not "steal" her car, we did the job that the signs say will be done if you break the rules. We are not a "scam", again we did the job that the signs say will be done if you break the rules.
Let me first start out by explaining what we at Parking Enforcement Systems, Inc. do as a company. We are NOT a parking lot operator or owner, however we ARE a vehicle immobilization service and towing company. We are contracted by parking lot owner's and/or operator's to monitor their parking lots to insure that any scofflaws who either do not pay the proper fee to park on a parking lot (in to their payment machine), park without proper permission or FAIL TO ABIDE BY THE POSTED RULES OF THE PARKING LOT has their vehicle towed from the property. In this case, Mr. wife failed to have a permit to park in the lot and her vehicle was towed as a result of it.
While I do take complaints very seriously, the language, libel and slander in this one is absolutely unwarranted. Actually this entire complaint is unwarranted, truth be told. Let me explain why... First of all, there was no "unnecessary towing of vehicle" by us. We were instructed by the property owner to tow all vehicle's that were illegally parked in a PRIVATELY-OWNED parking lot. There are CLEAR signs at the entrance and exit of this lot that state parking is by permit only and that all illegally parked vehicles will be towed 24/7. It does not matter who was in or driving the vehicle, which is actually impossible to know, we tow what we are told to tow. As for Mr. comment that this "vacant lot" was as "close as she could" get to the Alabama Theater, he is simply wrong. Not only is there street parking in front of the Alabama Theater, but there are also two paid parking lots directly across the street and next to the theater. If there was truly "nothing else going on in the area" his wife would not have had an issue parking closer. To state that a Birmingham Police officer called a business owner(s) an "A$$ hole" is either simply not true or the police officer doesn't know what he's talking about, simply because if he did, he would know that we have ONE owner, not "owners". If this statement is truly to be believed, Mr. should have listed the officer's name in this complaint. I'd like Mr. to explain to me how doing what a sign says will be done is a scam. He can't. Because it's not. Mr. is just mad that his wife got caught breaking the rules of a parking lot and is now trying to throw everyone under the bus. To claim that downtown Birmingham is "crime infested" is just as absurd as this complaint and the language in this complaint. Mr. can state that he's read about "a ton of complaint(s)" about our company, but anybody can be a keyboard warrior and make up false allegations just as Mr. has. The truth of the matter is that we have NEVER been issued a citation for breaking ANY law in Birmingham. That's a fact, unlike the false statements about us that Mr. is speaking of. Mr. needs to learn that in this country, city, state, etc., there are rules that must be followed. If you don't follow them, there are consequences. No one is ENTITLED to get away with breaking the rules like Mr. wants and believes he and/or his wife should be able to do. We are not "s
In summary, the fact of the entire matter is that Mr. wife knowingly, purposely and of sound conscious and mind, without being forced to do so, parked her vehicle on a private parking lot in the *** area of Birmingham and according to our records failed to abide by the rules and regulations of the signage that are posted on the lot. Ms. DID NOT have a parking permit as required, which is why her car was towed. Mr. and Ms. should know that they are not entitled to do whatever they want and that when you do wrong, you have to suffer the consequences. The fact of the matter is that Ms. got caught disobeying the rules of a private parking lot, paid the price for it and is now trying to place blame on someone else and extort money from us by filing a false libelous complaint. Once again, we are a vehicle immobilization and towing service, and we are contracted to insure that people breaking the rules get caught and have to pay the penalty, and we do our job well. Simply put, we do not own or operate the parking lot he was towed from, nor do we pay any money to the parking lot owner (or any private property owner/operator) to tow vehicles from there. Ms. failed to follow the rules stated on the signage, however she and her husband are trying to place the blame, her inconvenience and false statements on us to you when in fact she was in the wrong. Mr. and Ms. need to accept responsibility for her own actions. We will not and do not give refunds or give any money to anybody for any reason simply because Ms. is the one who parked on someone's private property, failed to abide by the rules, broke the law, got caught, and had to suffer the consequences. We did absolutely nothing wrong. She is the one who tried to get away with unauthorized parking by not abiding by the rules on the lot and we, beyond a shadow of a doubt, did our job by catching her. This is just another case of a person not accepting the consequences and responsibilities of their actions and trying to put the blame on someone else when the person at fault is himself or herself.
Please let me know if there is anything else I may do for you.
They towed my car and treated me with nothing but disrespect and could not help me.
On 8/1/18 around 7:00pm, I parked in a permit only parking zone, which I did not realize until after my car got towed with this company. I then saw the sign, and got their phone number. I tried to call for 30 minutes to get them to answer the phone. When I finally got a hold of someone, they were very rude. I have a 3 month old baby, and her car seat was in my car. I tried to explain to them that I had no way there to get her seat or anything. They continued to tell me to call an "***" because their was nothing that they could do. They left me in a position to put my newborn baby in harms way. A nice security gaurd, drove me to their car lot with my newborn baby in my arms, where there was one employee. He was very rude, the only thing he told me was to come towards his car. He had no paperwork for anything, I paid $165.00 via credit card, to be disrespected. The whole business lot is sketchy. They do the payments out of their car, and did not have any thing to say to me. I work in customer service myself, and the way they spoke to me on the phone, and when I picked up my car was ridiculous. Very unprofessional and heartless company.
Date: Wednesday, August 1st, 2018 around 7pm.
Sales Rep: Not sure what his name was.
Payment Amount/Method: 165.00 Debit
Vehichle: 2008 Silver Jeep Grand Cherokee
I would just like to let you know about my experience with this company so that it hopefully will not happen to other moms stranded with newborn babies. I would also like to see if I may could have a refund for the way that I was treated.
Dear Sir or Madam:
Let me first start out by explaining what we at Parking Enforcement Systems, Inc. do as a company. We are NOT a parking lot operator or owner, however we ARE a vehicle immobilization service and towing company. We are contracted by parking lot owner's and/or operator's to monitor their parking lots to insure that any scofflaws who either do not pay the proper fee to park on a parking lot (in to their payment machine), park without proper permission or FAIL TO ABIDE BY THE POSTED RULES OF THE PARKING LOT has their vehicle towed from the property. In this case, Ms. failed to have a permit to park in the lot and her vehicle was towed as a result of it.
While I do take complaints very seriously, I do want it to be known that I disagree with Ms.. First of all, Ms. called our office recording and did not listen to the message that gives her another number to call to reach a live dispatcher. Per our *** phone records, Ms. finally called the dispatcher phone number at 7:30pm and spoke with him for 3 minutes. Ms. is mistaken in that our dispatcher was "very rude" to her. In fact, our dispatcher offered to come get her keys, get her car seat out of her car and bring it back to her. Ms. refused to allow him to do that. Our dispatcher was trying to help the situation, even when it is not in his job description to do so. There is nothing rude about that and as a matter of fact, I am proud of him for offering. The reason why our dispatcher told Ms. to call "***" is simply as she stated they told her, "there was nothing that they could do". When a vehicle gets towed for parking illegally, as the signs state, they are "towed at owner's risk and expense". We did not put Ms. "in a position to put" her "newborn baby in harms way". Ms. did that when she parked illegally. Again, my dispatcher tried to help her out in every way possible. There was absolutely nothing else that our dispatcher could do for Ms.. As for Ms. statement that our employee "had no paperwork for anything", she is telling a lie. I have in my possession a carbon copy tow ticket, number XXXXX, with Ms. *** name and her address of XXXX Xnd Ave. S.,***, AL. The only way to get this information is to copy it from Ms. driver's license. I also have a signed copy of her credit card charge. We were in no way disrespectful to Ms. by charging her the fee to get her vehicle out of our impoud, as that is the normal fee to do so. I'm honestly not sure what Ms. expected us to do, simply because the sign says she will have to pay a fee, our office message says she has to pay a fee, and the dispatcher told her that she would have to pay a fee to get her vehicle back. There is NOTHING "sketchy" about the situation. We do what the signs say will be done. Period. As for the reason why our employees take payment out of a car, it's because our credit card machines have to be charged in them because we are mobile. There is nothing wrong with this. The reason that our employee "didn't have anything to say" to Ms., is because she was very aggressive in this situation and we train our impound attendants to not escalate them and therefore to keep quiet. This is a safety issue for us and we will not change that. Just because Ms. does not like when someone tells her our rules and fees "on the phone", that does not mean they are "ridiculous" and that we are "very unprofessional and a heartless company. It does mean that we/they are doing our/there job by telling you that it was your risk to park there and it is your expense to come pick up your vehicle. Once again, we did not cause this situation to begin with. Ms. did.
As I just stated, in this particular case, Ms. knowingly, purposely and of sound conscious and mind, without being forced to do so, parked her vehicle on a private parking lot in the *** area of *** and according to our records failed to abide by the rules and regulations of the signage that are posted on the lot. Ms. admits that she DID NOT have a parking permit as required, which is why her car was towed. Ms. should know that she is not entitled to do whatever she wants and that when you do wrong, you have to suffer the consequences. The fact of the matter is that Ms. got caught disobeying the rules of a private parking lot, paid the price for it and is now trying to place blame on someone else and extort money from us by filing a false libelous complaint. Once again, we are a vehicle immobilization and towing service, and we are contracted to insure that people breaking the rules get caught and have to pay the penalty, and we do our job well. Simply put, we do not own or operate the parking lot he was towed from, nor do we pay any money to the parking lot owner (or any private property owner/operator) to tow vehicles from there. Ms. failed to follow the rules stated on the signage, however she trying to place the blame, her inconvenience and false statements on us to you when in fact she was in the wrong. Ms. needs to accept responsibility for her own actions. We will not and do not give refunds or give any money to anybody for any reason simply because Ms. is the one who parked on someone's private property, failed to abide by the rules, broke the law, got caught, and had to suffer the consequences. We did absolutely nothing wrong. She is the one who tried to get away with unauthorized parking by not abiding by the rules on the lot and we, beyond a shadow of a doubt, did our job by catching her. This is just another case of a person not accepting the consequences and responsibilities of their actions and trying to put the blame on someone else when the person at fault is himself or herself.
Please let me know if there is anything else I may do for you.
Parked in a public lot for 4 hours which had no attendant. The car was towed, and I was charged $165.00 to get the car back from this company.
The sign says Public Parking. We did not see a pay box. There were no visible signs that said private parking or that there was a cost for parking in the lot. We arrived at the parking lot around 6pm. We left the concert venue around 10pm and then discovered that our car had been towed. While we were walking and leaving the lot we saw a small box near the entrance. The box required you to walk to it and not not easily seen as there was a post or something beside it that somewhat disguised it as something that went with the pole (telephone or light cannot remember because it was dark. I called the number on the small box. I was told that the car was 4 blocks away and that I would be charged $165.00 to get the car back from this company. Of course we had no choice to go the 4 blocks and pay the $165 because our car was being held ransom by this company. More signage should be on the lot or even an attendant would be helpful to tell that the lost cost anything to park there. The business practices of this company is horrible and makes me never want to go anywhere in downtown Birmingham again due to fear that we will park somewhere again that this company will take advantage of us again. Many other people have been taken advantage of as well (examples shown below.) It is a predatory company that should be out of business.
I want my $165.00 refunded back to me because of their predatory style business.
Dear Sir or Madam:
Let me first start out by explaining what we at Parking Enforcement Systems, Inc. do as a company. We are NOT a parking lot operator or owner, however we ARE a vehicle immobilization service and towing company. We are contracted by parking lot owner's and/or operator's to monitor their parking lots to insure that any scofflaws who either do not pay the proper fee to park on a parking lot (in to their payment machine), park without proper permission or FAIL TO ABIDE BY THE POSTED RULES OF THE PARKING LOT has their vehicle towed from the property. Mr. not only failed to pay the proper fee, but he also failed to abide by the rules of the lot that are stated on multiple "visible" signs.
This complaint is full of lies and libelous/slanderous statement's and I am going to prove Mr. wrong on each one. First, Mr. is lying when he says that he parked on a "public lot". This is a privately owned lot that has a HUGE "visible" sign that says "PAID Public Parking", not "Public Parking" like Mr. says. Secondly, there is a payment machine at the entrance to the parking lot that you have to DRIVE BY in order to park. This machine stands over 4 foot tall (which is not a "small box") and is not "disguised" by a "pole", nor is it attached to a pole as Mr. falsely states. Mr. lies once again when he says he "called the number on the small box", because as I stated above, we don't own or operate the machine and therefore OUR PHONE NUMBER IS NOT ON THE MACHINE! The only way to get our phone number is to get it off of the Tow Away Zone sign at the entrance or off of the instruction sign next to the machine which CLEARLY states that "Tow company does not own or manage the parking lot or payment machine"! So once again Mr. is caught in another lie.
As I just stated, in this particular case, Ms. knowingly, purposely and of sound conscious and mind, without being forced to do so, parked his vehicle on a private parking lot in the Southside area of *** and according to our records failed to abide by the rules and regulations of the signage that are posted on the lot. Mr. admits that he DID NOT have a paid parking receipt on his DASH on the driver's side as required, which is why his car was towed. I'm not sure why Mr. thinks there should be "more signage" on the lot especially when there are MULTIPLE posted warnings for him not to leave his car without a paid receipt on the dash. There is even a 18" x 24" sign that clearly states "if you cannot figure out how to place payment in to the machine, do not park your vehicle here or it will be towed" and "if you do not have a receipt on your dash or a valid hangtag, your vehicle will be towed". Mr. statement, that an "attendant" should be there to tell people that there is a cost to park, is ludicrous! When driving a vehicle on the street, we don't depend on an attendant to tell us when to stop, turn, slow down, etc., because that is what street signs are for. The same is true when you park on a parking lot! As a driver, it is YOUR responsibility to read signage, not someone else's! As for Mr. statement that our "business practices" are "horrible", once again he couldn't be further from the truth simply because we do EXACTLY what the signs says will be done to people who do not abide by the rules of the parking lot! We have not "taken advantage" of anyone by doing as the signs state, however we do catch people like Mr. who took "advantage" of the parking lot owner by not paying his fee to park! Mr. should know that he is not entitled to do whatever he wants and that when you do wrong, you have to suffer the consequences. Finally Mr. needs to know what the actual definition of "predatory towing" is before he makes false statements about someone. Predatory towing is "whereby a legally parked vehicle is towed or and illegally parked vehicle is towed by a towing operator unaffiliated with the parking facility." We do not do predatory towing, because we only tow illegally parked vehicles like Mr. and we are affiliated with the parking facility as the signage states!
Once again, Mr. statement's are not only false, but they are libelous statements and just as ridiculous as this complaint he filled out. We did EXACTLY what the signs say will happen, which is NOT "predatory", if you don't follow the rules and I'm not sure why Mr. thinks he is entitled to break those rules without consequences.
The fact of the matter is that Mr. got caught disobeying the rules of a private parking lot, paid the price for it and are now trying to place blame on someone else and extort money from us by filing a false libelous complaint. Once again, we are a vehicle immobilization and towing service, and we are contracted to insure that people breaking the rules get caught and have to pay the penalty, and we do our job well. Simply put, we do not own or operate the parking lot he was towed from, nor do we pay any money to the parking lot owner (or any private property owner/operator) to tow vehicles from there. Mr. failed to follow the rules stated on the signage, however he trying to place the blame, his inconvenience and false statements on us to you when in fact he was in the wrong. Mr. needs to accept responsibility for his own actions. We will not and do not give refunds or give any money to anybody for any reason simply because Mr. is the one who parked on someone's private property, failed to abide by the rules, broke the law, got caught, and had to suffer the consequences. We did absolutely nothing wrong. He is the one who tried to get away with unauthorized parking by not abiding by the rules on the lot and we, beyond a shadow of a doubt, did our job by catching him. This is just another case of a person not accepting the consequences and responsibilities of their actions and trying to put the blame on someone else when the person at fault is himself or herself.
Please let me know if there is anything else I may do for you.
(The consumer indicated he/she DID NOT accept the response from the business.)
Preposterous response. I will not be going downtown again unless absolutely necessary. Hope this business goes out of business.
Predatory Towing Practice
On 2/23/2018 I along with about 20 other patrons attempted to park in the lot located at *** (***). The automated payment machine on the property was broken therefore we could not pay. Knowing this was the case, the company targeted the lot and towed all of our cars. They also did not contact the Birmingham police before the tow which they are required to do.
I want to be refunded the towing fee.
March 12, 2018
Dear Sir or Madam:
Let me first start out by explaining what we at Parking Enforcement Systems, Inc. do as a company. We are NOT a parking lot operator or owner, however we ARE a vehicle immobilization service and towing company. We are contracted by parking lot owner's and/or operator's to monitor their parking lots to insure that any scofflaws who either do not pay the proper fee (to park on a parking lot) in to their payment machine, park without proper permission or FAIL TO ABIDE BY THE POSTED RULES OF THE PARKING LOT has their vehicle towed from the property. On the property where Ms. had parked, there is a sign that states "tow company does not own or manage the parking lot or payment machine". As I just stated, in this particular case, Ms. knowingly, purposely and of sound conscious and mind, without being forced to do so, parked their vehicles on a private parking lot in the *** area of *** and according to our records failed to abide by the rules and regulations of the signage that are posted on the lot. Ms. admits that she DID NOT have a paid parking receipt on her DASH on the driver's side as required, which is why her car was towed. Ms. should have never "assumed" that the "automated payment machine" was broken and therefore that it was okay for her to park her car there anyway, especially when there are MULTIPLE posted warnings for her not to leave her car without a paid receipt on the dash. There is a 18" x 24" sign that clearly states "if you cannot figure out how to place payment in to the machine, do not park your vehicle here or it will be towed" and "if you do not have a receipt on your dash or a valid hangtag, your vehicle will be towed". Going back to Ms. statement about the machine being broken, she is absolutely lying, because I had the property manager send me a report from the machine and 72 people paid to park that night! Ms. is lying again when she claims that 20 patrons were towed, because we only towed 2 vehicles from that property that night!
On the payment machine itself, the green section on the instruction plate states "if a message comes up on the machine that it is an invalid card, this does not mean that there is a problem with the machine, however it does mean that the problem is with your card. Please try the card again, use a different card, or use a different form of payment". The white area of the instruction plate not only tells you how to pay with a card, but it tells you how to pay with cash and coin too. In bold letters, it also says "PLEASE BE PATIENT WITH MACHINE. DO NOT LEAVE VEHICLE ON LOT WITHOUT PAYING OR IT WILL BE TOWED". Again, there was absolutely nothing wrong with the payment machine that night. Had the machine been "down" not only would it have said "out of order" on it, but it would have sent an alert to the owner saying so. It was/did neither, because it was working!
Ms. statement's are not only false, but they are libelous statements and just as ridiculous as this complaint she filled out. We did EXACTLY what the signs say will happen, which is NOT "predatory", if you don't follow the rules and I'm not sure why Ms. thinks she is entitled to break those rules without consequences.
The fact of the matter is that Ms. got caught disobeying the rules of a private parking lot, paid the price for it and are now trying to place blame on someone else and extort money from us by filing a false libelous complaint. Once again, we are a vehicle immobilization and towing service, and we are contracted to insure that people breaking the rules get caught and have to pay the penalty, and we do our job well. Simply put, we do not own or operate the parking lot she was towed from, nor do we pay any money to the parking lot owner (or any private property owner/operator) to tow vehicles from there. Ms. failed to follow the rules stated on the signage, however she trying to place the blame, her inconvenience and false statements on us to you when in fact she was in the wrong. Ms. needs to know that it's not "target(ing) the lot", when to do exactly what the signs say will be done if you don't follow the rules. Ms. needs to accept responsibility for her own actions. We will not and do not give refunds or give any money to anybody for any reason simply because Ms. is the one who parked on someone's private property, failed to abide by the rules, broke the law, got caught, and had to suffer the consequences. We did absolutely nothing wrong. She is the one who tried to get away with unauthorized parking by not abiding by the rules on the lot and we, beyond a shadow of a doubt, did our job by catching her. This is just another case of a person not accepting the consequences and responsibilities of their actions and trying to put the blame on someone else when the person at fault is himself or herself.
Please let me know if there is anything else I may do for you.
(The consumer indicated he/she DID NOT accept the response from the business.)
Well more than 2 people were having issues paying that evening. I personally witnessed half a dozen people attempt to use multiple cards in the machine. This is another example of a predatory towing practice that your business has been called on many times. Unfortunately you sneak by the law by adding a 5.00 "fee" to your towing charge since there isn't an ordinance in place stating you cannot charge more than the 160.00 towing charge. I'm sure there are many other areas that you just avoid breaking the law for example 1) there were
no posted signs at your impound lot stating
the name of your company nor could your employee show me any documentation proving this was a legal business. The employee was wearing street clothes and did not have on a uniform of any kind. 2) you did not report
the tow to the *** Police Department which you are required to do before removing any ones vehicle. How were we to know that this individual at an unnamed parking lot had not stolen our vehicle? Again, this will fall on deaf ears as it has numerous times before (a quick Google search yields dozens of scathing reviews about your company) Also, there is a *** page created to address your practices. Just know that I will be telling any and everyone who will listen NOT to park in any areas downtown where you might be lurking. It is much safer (and economical) to ***.
Dear Sir or Madam:
ONCE AGAIN, let me first start out by explaining what we at Parking Enforcement Systems, Inc. do as a company. We are NOT a parking lot operator or owner, however we ARE a vehicle immobilization service and towing company. We are contracted by parking lot owner's and/or operator's to monitor their parking lots to insure that any scofflaws who either do not pay the proper fee (to park on a parking lot) in to their payment machine, park without proper permission or FAIL TO ABIDE BY THE POSTED RULES OF THE PARKING LOT has their vehicle towed from the property. To do exactly what the posted signs say will be done is not "a predatory towing practice", however it is DOING WHAT THE POSTED SIGNS SAY WILL HAPPEN IF YOU DON'T FOLLOW THE RULES! Predatory towing is towing from a property without permission and/or towing from an area without signs. We have BOTH! Ms. is the one who "predatory" parked! She didn't have permission to park there and there are not signs there that state that she does! As for why the "half dozen" (which was 20 people in the original complaint) attempted "to use multiple cards in the machine", it's because THEY READ THE INSTRUCTIONS ON THE MACHINE THAT CLEARLY STATE "If a message comes up on the screen saying that it is an invalid card, this does not mean that there is a problem with the machine, however it does mean that the problem is with your card, please try the card again, use a different card or us a different form of payment". These people read the machine, unlike Ms., and they understood the rules of the property.
As for Ms. slanderous statement's about our company's business practices, fees and laws, she has no clue what she is talking about and couldn't be further from the truth. We are 100% in compliance with all city ordinances, otherwise we wouldn't be allowed to operate! Finally related to Ms. comment about our employee wearing "street clothes" and that she thought that he had "stolen her vehicle", I'm shocked an appalled that she would make such a racist comment about an African-American person, who by the way WAS wearing a uniform shirt under a jacket!
Again, Ms. statement's are not only false, but they are libelous statements and just as ridiculous as this complaint she filled out. We did EXACTLY what the signs say will happen, which is NOT "predatory", if you don't follow the rules and I'm not sure why Ms. thinks she is ENTITLED to break those rules without consequences.
The fact of the matter is that Ms. got caught disobeying the rules of a private parking lot, paid the price for it and are now trying to place blame on someone else and extort money from us by filing a false libelous complaint. Once again, we are a vehicle immobilization and towing service, and we are contracted to insure that people breaking the rules get caught and have to pay the penalty, and we do our job well. Simply put, we do not own or operate the parking lot she was towed from, nor do we pay any money to the parking lot owner (or any private property owner/operator) to tow vehicles from there. Ms. failed to follow the rules stated on the signage, however she trying to place the blame, her inconvenience and false statements on us to you when in fact she was in the wrong. Ms. needs to know that it's not "target(ing) the lot", when to do exactly what the signs say will be done if you don't follow the rules. Ms. needs to accept responsibility for her own actions. We will not and do not give refunds or give any money to anybody for any reason simply because Ms. is the one who parked on someone's private property, failed to abide by the rules, broke the law, got caught, and had to suffer the consequences. We did absolutely nothing wrong. She is the one who tried to get away with unauthorized parking by not abiding by the rules on the lot and we, beyond a shadow of a doubt, did our job by catching her. This is just another case of a person not accepting the consequences and responsibilities of their actions and trying to put the blame on someone else when the person at fault is himself or herself.
Please let me know if there is anything else I may do for you.
Parking and Towing unethica!
The parking lot Liv on 5th is owned by Holdings co. The same holding co. Also owns the towing co. Seems like a problem!
Sunday 12/3/17, my daughter and I attended a concert at Iron City. We parked in the Liv on Fifth parking lot on 5th ave South and 22nd street, we attempted multiple times to pay for a parking space in the machine along with 8 or 10 other people. The machine would not take any of our credit cards or cash! I went online to their website to purchase a ticket for that lot. The only thing it would say is "your session is expired" I didn't have a session? I was trying to open one. We assumed that the lot owner knew the machine was down and that with it being Sunday night surely they wouldn't tow all of our cars? We even watched one guy put $10 cash on his windshield for the parking fee. It says take a ticket not leave cash? Also I as a women coming out into downtown I don't feel it is safe to be leaving cash on your windshield at night, this just is an invitation to someone looking to cause trouble! We went into the concert Around 8:00 pm came out around 11:00 pm And my daughters car had been towed. Now my car and her car were sitting side by side they towed my daughters car "who is 20" They did not tow my car I'm "40". Neither of us had a ticket. Of course we called the police found out it had been towed and called the only phone number that is listed anywhere in the entire lot, which is Parking Enforcement, all we got was a message and had to call another number from the message to find my daughters car. When we arrived at the tow yard the people we're extremely rude and very unprofessional. We tried explaining along with serveral other young ladies that we're picking up their cars that the machine was out of order. He wouldn't even look at us.. Futher more as I stated above my daughter is 20 and I am 40. The only people at the tow yard were young females between the ages of 20 to maybe 28? He insisted we had to have a ticket! I asked the driver what about the guy who left the $10 cash on his windshield, did you take his car he didn't have a ticket? His response I took that $10 put it in my pocket and left his car! I asked him why didn't he take my car? He said he got busy? Now he took my daughters car at 8:45pm and we came out at 11:00 pm? I then asked the tow operator for the contact person information for the lot owner so that I could speak with them regarding the pay box. His reply was the number is on the sign in the lot. I drove back to the lot, the only contact info anywhere is the tow company! Now the next day at 7:30 am when I got on the website to purchase a ticket for that lot there was no problem at all I could have bought as many spaces as I wanted to, and oddly the machine at the lot amazingly was working again! Hmmm.. so I get on Revdex.com and I see the other complaints against this company and the compines response. Parking Enforcement wants to say that they don't own the lot they just monitor the lot for the owner. Well upon researching the *** public records I find that the lot is owned by a Holdings company well further digging I found guess what the Holdings Company also is the owner of Parking Enforcement company! He thinks he's slick by putting the lot under a holding company and the wrecker service under his name and that he can get away with that somehow! Huge conflict of interest there! I believe somehow they are making those ticket machines on Concert nights not work! And watching people "expeacially young females "try to get a ticket from the machine and they can't and walk away into the venues. As soon as their gone they tow vehicles from the lot. They are just putting more money in their pocket! I feel like they think young girls want disput the tow bill.. $165! And that they just want their car back and to not be stranded in downtown late at night. How can you follow the parking rules if there is no way possible to purchase a ticket for a space?? It is difficult to find parking downtown when there's events the last thing I want is my 20 yr old daughter parking in a unlit, unsafe area!
I would like for my daughters tow bill of $165 to be refunded. But also I would like to see this owner be fined or something for his sneaky practices. You should not be allowed to own a paid parking lot and a Parking Enforcement company all together! And stop preying on unexpeting young people who are just trying to enjoy the downtown business and venues and park in safe areas while they are there! You are scamming people. If you know there's a concert in the area make sure your ticket machine are working properly! So that next time my 20 year old daughter visits a downtown venue I don't have to worry about her parking crub side on a street that's 6 blocks from the venue and having to walk late at night to and from her car and possibly getting mugged! Just because your machine want give her a ticket and she's scared your going to tow her again if she parks in your lot! You should be a bigger person than that and stop worrying about your wallet and start worrying about our young people! What if that was your daughter or even your wife? Would want either of them wondering around downtown looking for a space and walking 6 blocks alone at night to and from a venue? All because your greed has gotten the best of you! If your going to own a paid parking lot make sure the ticket boxes working properly and people can use them! If your going to own a towing company as well, use it for the right reasons, and that's not watching unexpecting working class people and young men and women through no fault of their own "with your broken or turned off equipment" get towed have to stand in downtown late at night with no car, find where it is, get a ride to your yard and have to fork out a bunch of money they don't have! I hope if nothing else this message makes you open your eyes to what you are doing people! With your unethical practices of running a business!
Dear Sir or Madam:
Let me first start out by explaining what we at Parking Enforcement Systems, Inc. do as a company. We are NOT a parking lot operator or owner, however we ARE a vehicle immobilization service and towing company. To say that our company is owned by a holdings company and that that company also owns that parking lot, is an outrageous LIE by Ms.. She is also lying when she says that she researched and found "*** public records" saying so, because there are no such records! There's even a sign on the property that states "tow company does not own or manage the parking lot or payment machine". We are contracted by parking lot owner's and/or operator's to monitor their parking lots to insure that any scofflaws who either do not pay the proper fee to park on their lot in their payment machine, park without proper permission or FAIL TO ABIDE BY THE POSTED RULES OF THE PARKING LOT (as was Ms. daughter's case) get either immobilized, through the use of a wheel boot, or has their vehicle towed from the property. As I just stated, in this particular case, Ms. and her daughter knowingly, purposely and of sound conscious and mind, without being forced to do so, parked their vehicles on a private parking lot in the *** area of *** and according to our records failed to abide by the rules and regulations of the signage that are posted on the lot. Ms. admits that her daughter DID NOT have a paid parking receipt on her DASH on the driver's side as required, which is why her car was towed. Ms. and her daughter should have never "assumed" that we wouldn't tow her car on a Sunday, especially when there are MULTIPLE posted warnings for her not to leave her car without a paid receipt on the dash. There is a 18" x 24" sign that clearly states "if you cannot figure out how to place payment in to the machine, do not park your vehicle here or it will be towed" and "if you do not have a receipt on your dash or a valid hangtag, your vehicle will be towed". On the payment machine itself, the green section on the instruction plate states "if a message comes up on the machine that it is an invalid card, this does not mean that there is a problem with the machine, however it does mean that the problem is with your card. Please try the card again, use a different card, or use a different form of payment". The white area of the instruction plate not only tells you how to pay with a card, but it tells you how to pay with cash and coin too. In bold letters, it also says "PLEASE BE PATIENT WITH MACHINE. DO NOT LEAVE VEHICLE ON LOT WITHOUT PAYING OR IT WILL BE TOWED". There was absolutely nothing wrong with the payment machine that night and as a matter of fact, there were numerous credit card and cash transactions on this machine that day. Had the machine been "down" not only would it have said "out of order" on it, but it would have sent an alert to the owner saying so. It was/did neither, because it was working!
Ms. is also lying about going to a website to purchase a ticket for that lot, because THERE IS NO WEBSITE to purchase parking passes on! Ms. was the one who was "extremely rude and unprofessional" when she wouldn't accept that she had to pay to get her daughter's vehicle out of our impound, because she didn't follow the rules. As for why Ms. car wasn't towed, the fact of the matter is that one tow truck can only tow so many cars is so few hours. Ms. should consider herself lucky. The comments that Ms. states about "making those ticket machines on concert nights not work" and "watching people especially young females try to get a ticket from the machine and they can't and walk away into the venues" and "as soon as their gone they tow vehicles from the lot", are not only false, but they are libelous statements and just as ridiculous as this complaint she filled out. We did EXACTLY what the signs say will happen if you don't follow the rules and I'm not sure why Ms. thinks she is entitled to break those rules without consequences.
The fact of the matter is that Ms. and her daughter got caught disobeying the rules of a private parking lot, paid the price for it and are now trying to place blame on someone else and extort money from us by filing a false libelous complaint. Once again, we are a vehicle immobilization and towing service, and we are contracted to insure that people breaking the rules get caught and have to pay the penalty, and we do our job well. Simply put, we do not own or operate the Liv on 5th lot, nor do we pay any money to the parking lot owner (or any private property owner/operator) to tow vehicles from there. Ms. and her daughter failed to follow the rules stated on the signage, however, they are trying to place the blame, their inconvenience and false statements on us to you when in fact they were in the wrong. Ms. needs to know that it's not a scam to do exactly what the signs say will be done if you don't follow the rules. Ms. and her daughter need to accept responsibility for their own actions. We will not and do not give refunds or give any money to anybody for any reason simply because Ms. and her daughter are the ones who parked on someone's private property, failed to abide by the rules, broke the law, got caught, and had to suffer the consequences. We did absolutely nothing wrong. They are the ones who tried to get away with unauthorized parking by not abiding by the rules on the lot and we, beyond a shadow of a doubt, did our job by catching her. This is just another case of a person not accepting the consequences and responsibilities of their actions and trying to put the blame on someone else when the person at fault is himself or herself.
Please let me know if there is anything else I may do for you.