Parkdale Builders Western Ltd.

Our service manager Bob S [redacted] spoke to the customerWe apologized for the issues, and offered the customer a full refund as requested

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedThe dealership has refunded me my security deposit via the phone Sincerely, [redacted] ***

The service manager, MrBob P*** and the customer did in fact meet together on Friday October *** at 6:pmBoth parties agreed to have the vehicle dropped off to our dealership on Monday October *** in order to address any existing concernsHassett will be providing a complimentary loaner vehicle for the customer as well

sales manager looked into customer complaint and we have prepared a refund check and sent to the customer in the amount of

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
It remains unresolvedSeveral attempts have been made by both sides to meet however those appointments have yet to come to fruitionExample: My husband and I have an appointment with MrBob P*** this evening @ 18:00, it is 16:and he has yet to confirmI have left two messages todayOn our first telephone conversation MrBob P*** brought his employee (defendant) into his office and placed the phone on speaker without my knowledgeHe only divulged this despicable act when I confronted the situationDuring the same conversation, MrP*** threatened to send this matter to collection, intimating the effect it could have on my credit scoreAs a result, I will no longer conduct business matters with MrP*** on phone or without the presence of my husbandA $ 5,dollar repair bill for a 90,mile check up is unconscionableI was mislead and taken advantage of by the "Service Advisor"I will continue to pursue an acceptable plan of reconciliation. Refund for unrequested, unapproved servicesRefund for the services which remain in non working order, including Labor iepinpoint switches, and Left head light
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The service has not yet been concludedWhen my car is returned to me in working order. When all my concerns addressed I will release payment
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT...

been resolved because:

[Your Answer Here]
 
 NO REFUND HAS BEEN ISSUED TO MY ACCOUNT 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Our service manager Bob S[redacted] spoke to the customer. We apologized for the issues, and offered the customer a full refund as requested.

The customer has charged his credit card payment back at this point. The management team at Hassett has reached out to this customer a number of times and we have yet to hear back. We strive for complete customer satisfaction here at Hassett and would like the opportunity to discuss and rectify this...

situation with the customer. We will continue to reach out to the customer or the following contacts can be reached at the dealership - [redacted] ###-###-#### or Bob P[redacted] at ###-###-####

[redacted] (SUBARU [redacted]) SPOKE WITH THE CUSTOMER TODAY. WE ARE GOING TO CREDIT CUSTOMERS DEPOSIT.  CUSTOMER SAID THEY WOULD CONTACT Revdex.com TO REMOVE THE COMPLAINT.  BTW THERE WAS NO ISSUE WITH REFUNDING THE CUSTOMERS DEPOSIT, NOT SURE WHY HE CONTACTED...

Revdex.com.  [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. The dealership has refunded me my security deposit via the phone.
Sincerely,
[redacted]