Park Plaza Hotel

Guest arrived at hotel with a RACK reservation At check-in, it was discovered that the guest required long-term parking with their hotel stay While parking is free to overnight guests, long term parking and shuttle service to and from the airport (the Park & Fly package) is an additional expense The difference of the Park & Fly package and the guests initial reservation was added at check-in The hotel has reviewed the transaction history and found no suspicious activity Here is a summary of the transaction: At time of booking, guest credit card was authorized for Room, Tax, and our standard $incidental hold ($TTL Authorization)At time of check-in, and after the discovery of long-term parking, a parking fee was also authorized ($TTL Authorization)At time of check-out, the guest card was charged for the Park & Fly package (Room, Tax, & long term parking) ($TTL Charge)As a policy within all reservations, card authorizations (or incidental holds) are released immediately after guest departure, but can take up to 7-business days to appear in guest accountsAs a gesture of good will and "making it right" the hotel will reimburse the long term parking fees to original rate quoted at time of booking

Guest arrived at hotel with a RACK reservation.  At check-in, it was discovered that the guest required long-term parking with their hotel stay.  While parking is free to overnight guests, long term parking and shuttle service to and from the airport (the Park & Fly package) is an...

additional expense.  The difference of the Park & Fly package and the guests initial reservation was added at check-in.  The hotel has reviewed the transaction history and found no suspicious activity.  Here is a summary of the transaction:1.  At time of booking, guest credit card was authorized for Room, Tax, and our standard $50 incidental hold.  ($157.41 TTL Authorization)2. At time of check-in, and after the discovery of long-term parking, a parking fee was also authorized.  ($50.28 TTL Authorization)3. At time of check-out, the guest card was charged for the Park & Fly package (Room, Tax, & long term parking)  ($157.70 TTL Charge)As a policy within all reservations, card authorizations (or incidental holds) are released immediately after guest departure, but can take up to 7-10 business days to appear in guest accounts. As a gesture of good will and "making it right"  the hotel will reimburse the long term parking fees to original rate quoted at time of booking.