Park Plaza Group

Hello [redacted], Thank you for contacting Sweeney’s®.  We apologize for this experience and are happy to assist. The Solar Powered and Battery Powered Sonic  Spikes™ are covered by a 30 day money back guarantee and a one-year replacement warranty.  We understand the packaging on the...

products purchased refer to a five-year warranty.  This was the warranty offered by the company prior to our acquiring it. On 7/28/16, we did ship replacement spikes on Order [redacted].  According to [redacted] tracking, the items were delivered today. It appears a refund is preferred to replacements.  The 30 day refund period has expired, however, we would be happy to extend a refund in the amount of $47.97 ($19.99 + $27.98 as noted on the receipts provided) as a good faith offer.  The replacements shipped and received need not be returned. Please let us know if this offer is accepted, and we’ll send a check to the address noted. We look forward to hearing from you.Regards, Carol E[redacted] Consumer Relations Supervisor

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because my customer experience was horrible no customers especially first time buyers shouldn't have to go through a bad experience like this resulting in filing a complaint 
Regards,
Curtis T[redacted]

Hello, Thank you for contacting [redacted]®.  We apologize for this experience and would be happy to work toward resolution.  Our records indicate we corresponded via email in 2013 several times, the last being 9/3/13.  The first we learned there were any further issues regarding the...

units was on 8/6/16.As a good faith gesture, we would like to offer a coupon code for 50% off the purchase price of a quantity of 12, Item [redacted]® SPRAY AWAY™ ELITE HOSELESS MOTION ACTIVATE SPRINKLER REPELLENT.  This code would be valid until October 1, 2016.   Please let us know if this offer is accepted.    Regards,   Carol E[redacted]  Consumer Relations Supervisor

Hello, Thank you for contacting Zareba®.  We are happy to assist with this inquiry. The following verbiage is noted on our web site regarding requests from non-profits:  Zareba Systems, with Woodstream Corp., works with 501c3 non-profits to offer its products and electric fencing supplies...

at a 25% discount. To receive the non-profit discount, please complete the form below and allow 3 to 5 weeks for processing. Non-profits that qualify will receive a one-time use coupon good for 25% off your entire purchase. This coupon is good for one year, and a new coupon can be requested each year for every non-profit. This information was communicated via phone on several occasions while the request was being processed.  On 8-31-16, an email was sent stating the request submitted had been approved for a 25% discount.  A code, along with specific parameters, was given for use on the next order.  In accordance with our policy, the discount cannot be applied to any previous orders. We do see that the order placed prior to the non-profit request being completed did receive a 10% discount along with free shipping. There are many factors that are considered with these requests, and we are delighted when funds are available to assist various organizations in this way. Please feel free to contact us at 1-855-5-ZAREBA (1-855-592-7322) with any questions. Regards, Carol E[redacted] Consumer Relations Supervisor Tell us why here...

Dear [redacted],Dear [redacted],We would be happy to send a refund check to the address previously provided, in the amount of $13.97, as a good faith gesture.Please confirm acceptance of this offer.Regards,Carol E[redacted]Consumer Relations Supervisor

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I emailed Carol E[redacted] and gave a copy of the receipt on 11-1-2017 and the date of purchase was 10-6-2017 with in the 30 day money back guarantee of the date of purchase
Regards,
[redacted]

Hello, Thank you for contacting [redacted].  We apologize for this experience and would be happy to assist with resolution. On 10/7/16, [redacted] notified us that the items on Order [redacted] were damaged and discarded.  We called and spoke with [redacted] that same day and processed a...

replacement order, which shipped on 10/11/16 (Order [redacted]).  The order was shipped via [redacted] ground to comply with shipping regulations.  This was due to aerosol cans being part of the order.  After speaking with [redacted] again on 10/11/16, we learned that [redacted] had delivered part of the original order.  We advised her to keep those items and let her know the replacement order had shipped. Several emails were also sent explaining what occurred, and tracking numbers for the replacement order were provided.   These were dated 10/8/16, 10/13/16 and 10/17/16 (2).  These were responses to the emails received from Mr. Thomas. The items shipped on the replacement order are scheduled to be delivered by [redacted] by the end of today, 10/18/16. We will be happy to process a refund for this order as a courtesy.  All items already received and those that will be delivered today may be retained with our compliments. Please contact us at 1-855-7-ORGANIC (1-855-767-4264) with any questions. Regards, Carol E[redacted] Consumer Relations Supervisor Tell us why here...

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Hello,We did receive pictures of the energizers; however, I was unable to locate a copy of the receipt.  Thank you for re-sending it.  This receipt has now been documented for Serial Number [redacted].Please let us know if you would like to accept the in-warranty repair offer to our Tennessee facility.   If accepted, everything needed to proceed with the repair will be sent to the email address of [redacted].com (unless we are advised differently). Regards,Carol E[redacted]Consumer Relations Supervisor Tell us why here...

Hello, Thank you for contacting Zareba®.  We apologize for this experience and would be happy to assist. Our 100-mile fence energizers are covered by a two-year warranty from the date of purchase.  A third year of warranty is available if the energizer is registered on our website within...

30 days of purchase. We are unable to locate the registration for the energizer in question, and a copy of the purchase receipt has not been received to date.  However, as a good faith gesture, we would like to offer one in-warranty repair for Serial Number [redacted].  If the purchase receipt can be located (our records indicate the consumer stated this was purchased on 6-22-15), please send a copy of it to us.  It will then be attached to the consumer’s account in our database.  Let us know if this offer is accepted and we will proceed with issuing a Return Goods Authorization (RGA) for this energizer to our Tennessee repair facility.   Regards, Carol E[redacted] Consumer Relations Supervisor Tell us why here...

Mr. [redacted],Thank you for contacting Woodstream.  We apologize for this experience and would be happy to assist.We are able to offer two options for resolution regarding the [redacted]® Electronic Mouse Traps, Model [redacted], that were purchased. 1.  Replacements for the...

traps can be shipped.2.  A refund can be offered for the purchase price of the traps. To proceed, please let us know which option is chosen, and forward a copy of the purchase receipt to us at [redacted] .Please feel free to contact us at 1[redacted] (###-###-####) with any questions. We look forward to hearing from you! Regards, Carol E[redacted]Consumer Relations SupervisorWoodstream Corporation

Hello, Thank you for contacting [redacted]®.  We apologize for this experience and are happy to assist.  Model 1092, [redacted]® LARGE 1-DOOR COLLAPSIBLE EASY SET® TRAP, is covered by a one-year warranty from the date of purchase.  A refund is available within the first 30 days of...

purchase.  We will gladly replace the trap with the same model or one of similar value.  To proceed, please send a copy of the purchase receipt to [email protected].   We are also available by phone to provide troubleshooting tips.  A picture of the trap – specifically the area of the trip plate – may show why it isn’t triggering.  This can be sent to the email address noted above.   Our records do not indicate any previous contact; however, we look forward to working toward a resolution.  Please feel free to call us at [redacted]-[redacted] ([redacted]) with any questions.   Regards, Carol E[redacted] Consumer Relations Supervisor Tell us why here...