Parchment

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Hello,Here are the details regarding this specific order placed by [redacted]:1) The original order, [redacted], was placed by student [redacted] on 08/18/2015 and the incorrect transcript belonging to a different [redacted] was matched to the student's order when...

being processed by the parent campus on behalf of [redacted] - [redacted], on 08/19/2015 and was delivered by Parchment on 08/19/2015.2) The student emailed the Parchment Student Support system at 4:32 PM MST on 08/27/2015 advising of the error and the ticket was escalated to the Member Support team within 6 minutes and the student was emailed 4 minutes later advising that we would address this issue as soon as possible.3) Earlier today, 09/01/2015, I reset [redacted] order, [redacted]4) I then contacted the parent campus fulfilling orders on behalf of the sending school, [redacted] - [redacted], advising of the incorrect transcript delivered on behalf of Ms. Jones. 5) The parent campus promptly uploaded and matched the correct transcript to the correct [redacted].6) The correct transcript was delivered and is now available for downloading by representatives at the University of [redacted] - [redacted].7) I contacted [redacted] via email to apprise her of the successful re-delivery of the correct transcript order, [redacted] and she requested a credit for the transcript order.8) A transcript credit of $20.00US was placed in the correct [redacted]' Parchment student account and this credit is valid for any future transcript orders that she may place.Please let us know if we can be of further assistance or clarification.?Kind Regards,[redacted]Parchment

As one of our support specialists mentioned when assisting the parent, due to FERPA guidelines we are unable to discuss specific information in regards to the transcript/account/orders to the parent because the child is no longer a minor. With that said, we can confirm that all 4 orders placed...

by the student were delivered as ordered. If the student would like more detail, they can contact us directly to discuss their account. In hopes that this will be taken care of, I have resent the orders again today (8/5/2015) as they were ordered. The student can see where these were sent by viewing their orders in their Parchment account, or by contacting us directly.

Hello [redacted] I do apologize that you did not receive the email containing the link and passcode for your transcripts. I show that there was a typo in your email address. I have corrected this and redelivered the email / passcode to the email address of

465px;">[redacted] Please let me know if you do not receive or need further assistance. Kind Regards, Diane

Hello [redacted],
I responded to your support ticket #[redacted] with the below response today.I apologize for any problems you experienced. Once you submit a transcript request on Parchment, we send it to your sending school for processing. I show that American Intercontinental University...

- Online has just approved the request and provided us with your transcript data today. We have delivered your transcript to the email address of [redacted] as you requested. You will receive an email containing a link to download your transcript.Please let me know if you need further assistance.Kind Regards,Diane

I attended school for Engineering. After completion of my Associates, I've wanted to shop for another school to complete my Bachelor's. The institution that I attended notified me that they were using Parchment Inc. to assist in distribution of transcripts. I submitted a request for mine and was quickly notified that the services were not free. I went ahead and submitted an order plus selected the option for expedited delivery via email. As with every one of the registered complaints on Revdex.com have noted, they offered timely services within a few business days. It has been nearly a month since my request was made and order paid for without delivery. (Order placed 09/09/2016, it is currently 10/06/2016)

The student reached out to our online student support on 5/1 and again on 5/3 stating that the document was not received at the destination. One of our online student support representatives told her they would resend the transcript on 5/2. Unfortunately that process was not completed. I went ahead...

and initiated a refund for the student back and will reach back out to verify the mailing address with the student. Once we have verified the address, we will then send the document via USPS priority with a tracking number (if the mailing address is identical to what was entered originally by the student).

Apologies for the delay in a response, but I've looked into your Order and see that it was Uploaded & Matched earlier by CTU and delivered to the email you specified. It has been downloaded and is pending a View Confirmation. This means they should have your Transcript and all should be sorted...

out.

We were unable to locate a GED transcript for the student based on the identifying information provided. As a result, we refunded the student's entire charge for the transcript. We regret the inconvenience experienced by the student.

I had Parchment charge me twice. According to my bank, the first charges dropped, but I never got the first charge back. And there is no customer support number and online communication is not considered legal in courts of law. Bottom line, they charge you twice for their services with no way of ever getting the first charge returned. It is a complete scam and I would suggest that you call the college registrar to get them sent. This is a freaking joke.

Hello Ms. [redacted],Here is a quick summary of the events this week with regard to your order:1. You placed your order for a transcript to be sent from [redacted] University to email address [redacted].[redacted].[redacted] on Monday, August 10th. 2. [redacted] received the notification...

and uploaded your transcript data to Parchment the same day. 3. Parchment processed the transcript data and generated a secure, official electronic transcript.4. Parchment sent the delivery email to [redacted].[redacted].[redacted] in less than three hours total. This process quite often takes multiple business days to complete.5. You submitted support request #[redacted] on our website one day later, approximately 24 hours after the order was placed. Our website includes a Help Center with guides, video tutorials, and help topics for students and school administrators.6. One of our student support representatives received your email and escalated your support request in less than 15 minutes.7. You emailed us twice more, requesting an update and demanding a refund.8. One of our escalation team members called you by phone and closed your support request with a summary of the steps taken. 9. The delivery email was re-sent on 8/12 and the "download counters" were reset as well to ensure that the recipient would have plenty of opportunities to download the file to more than one computer if necessary.10. An individual from the sending school re-sent the delivery email and reset the download counters again today, 8/3/2015.[redacted] Technical College has multiple full-featured Parchment Receive accounts for different campuses, including one for [redacted]. I have reached out to Mr. [redacted] and offered assistance with downloading your transcript. We will follow up with Mr. [redacted] to ensure that your transcript is delivered.Kind regards,[redacted]

This customer, [redacted], contacted Parchment directly with a Support Ticket. Parchment has issued a refund to this customer's credit card for the amount of $4.25 on 1/20/2014.We apologize for any confusion on the order process.Regards,[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.Regards,

Hi [redacted]  background-color: rgb(254, 254, 253);">I reopened this support ticket and reviewed your order. It appears that your document was sent out on 8/10/2016 via FedEx for Overnight delivery. I am showing that the document has since been successfully delivered to the address below: Relay Graduate School of Education Office of Enrollment Services [redacted]

 [redacted]

 [redacted]
The tracking number for this document is [redacted]. You can view the delivery details by going to: [redacted]Also, due to the delivery delay, I have issued a refund of $32.75 back to your credit card for this order. Please allow 3-5 business days for the funds to be returned to your account. Again, we truly apologize for inconvenience this may have caused.  Please contact us if you need any further assistance.
 
Kind regards,
Jennifer
 
 
Kind regards, Jennifer

I apologize for the delay in response and appreciate your patience.

It appears that this issue may have already been resolved and a refund has been issued from support ticket 74348 on 7/28. I have attached a screenshot of the refund that has been issued today.

I have had the same experience as all of the above reviews. It is disgusting that this company is involved in anything that has to do with higher education. They are unintelligent, unscrupulous, unmotivated, unreliable. All things that colleges are NOT looking for in a candidate for admission. I think the important question is how smart people were convinced to purchase this service. We all need to complain to our schools and put this company out of business.

Hello [redacted]I apologize that you did not receive your transcript. I responded directly on the support ticket you submitted to Parchment with the following information.
I have requested that another copy be sent out today via Fed Ex overnight delivery. Tracking...

#[redacted]Please visit www.fedex.com to track your package.You should receive this tomorrow, 1/8/16.Please let me know if you have any other questions or concerns.Kind Regards,Diane