Paramount Fence, Inc.

Final Consumer Response /* (2000, 5, 2015/07/20) */
From: ***@comcast.net (mailto:***@comcast.net)
Sent: Monday, July 20, XXXX X:XX PM
To: Info Account
Subject: Case # XXXXXXXX
To whom it may concern:
Recently I filed a complaint # XXXXXXXX to the following business,
Paramount Fence, Inc*** S *** Street, *** *** XXXXX-XXXXThe business has agreed to refund me for the compensation for damage to my propertyI am satisfied with the outcome and compensation received from Paramount Fence and no longer which to pursue the matter with the companyI consider the complaint closed and settledI would like to express my thanks to the Revdex.com for their time and attention to this matter and for the quick action on their part
Sincerly
*** ***
*** *** Street
*** *** *** XXXXX

Final Consumer Response /* (2000, 5, 2015/07/20) */
From: ***@comcast.net (mailto:***@comcast.net)
Sent: Monday, July 20, XXXX X:XX PM
To: Info Account
Subject: Case # XXXXXXXX
To whom it may concern:
Recently I filed a complaint #
XXXXXXXX to the following business, Paramount Fence, Inc*** S *** Street, *** *** XXXXX-XXXXThe business has agreed to refund me for the compensation for damage to my propertyI am satisfied with the outcome and compensation received from Paramount Fence and no longer which to pursue the matter with the companyI consider the complaint closed and settledI would like to express my thanks to the Revdex.com for their time and attention to this matter and for the quick action on their part
Sincerly
*** ***
*** *** Street
*** *** *** XXXXX

Hello, our office actually spoke to the customer the day he made the aforementioned complaintWe did initially have his installation scheduled for the week of December 12th; unfortunately, we had to push back the install because the city of *** restricts the pouring of concrete in
temperatures that fall below degreesBecause we also had to reschedule many other installs, and because we knew our office would be closed from December 22nd until January 3rd for the winter holidays, we were forced to push it back until after the beginning of the yearWe kept the customer updated of all changes, and on January 4th, our office left the customer a message, after which he called back and we discussed his concernsWe scheduled his install as early as we could under the circumstances (the weather was extremely uncooperative), and we were able to install the week of January 16th (which the customer had been made aware of.) As far as the dig date, we are always required to call JULIE and get a new dig number every time an install is rescheduled by a week. On the day of install (January 18th), our installation crew hit an unmarked *** line in the customer's yardWe explained to him that there was no way for us to know the line was there because it had not been marked by the utility companyThe next day, the customer called and reported loss of *** service and said we had obviously hit another lineWe called our foreman, and he assured us that it had not been hitWe then called *** who sent a repair tech out that day to assess the damageHe said he wasn't sure how the service interruption happened or if the line had even been hitThey ran a new line, and the customer was made aware of the situation

I can't express how satisfied we were with the attention that Paramount's crew (Juan) gave in installing our cedar fence. An outstanding completion of a perfect fence. Thank you paramount.