Paradise Apartments

Business Response to a Complaint Complaint ID#: [redacted] Company Name: Paradise Apartments Company Contact: [redacted] Company Phone: [redacted] Company Email: [redacted] Person Who Sent the Complaint: [redacted] Staff Member: Response: You submitted a rental application to our office on 8/10/A denial letter was mailed to you on 8/12/Along with the application, you also signed a copy of our Criteria For RentalThis document clearly states that information or inability to verify information provided on the application is basis for immediate disapprovalYour application was researched and denied because the address and landlord information you provided could not be verifiedThe current address you provided and stated that you had resided at for years did not match the address on your current pay stubs or tax returnThere was also a different address on your driver's license that was issued on 3/7/Neither of these addresses matched the current or previous address that you provided on our applicationWe were unable to contact the person you listed as your current landlordYou listed her address as "unknown" and the phone number that you provided was the same number you provided as your current phone numberYour application, as you submitted it, was researched and will not be reconsideredSent on: 8/19/12:20:PM

Our apartment management won't fix the things that need to be fixedWhen they do finally fix it it's weeks laterThey went cut the grass out here the tenants had to because they said they didn't have the moneyAlso there was a sewage leak out here for weeks, black sewage was standing in the walkwayThey kept saying they would fix it but they didn'tWhen you contact the office they act like they're annoyed with you calling and at night when they have instead of leaving the automated answering service up so you can call maintenance they turn it off so we can't contact anyone when things food or back upThe air conditioning goes out all the time They wouldn't fix up to the point that red Cross had to come out here and the policeThe office manager has been fined several timesApartment that's not enough Right now I have dirty brown water in my dishwasher that they were supposed to to fix yesterday and they came out and it didn't even fix itSo I called today because last nig

Our apartment management won't fix the things that need to be fixedWhen they do finally fix it it's weeks laterThey went cut the grass out here the tenants had to because they said they didn't have the moneyAlso there was a sewage leak out here for weeks, black sewage was standing in the walkwayThey kept saying they would fix it but they didn'tWhen you contact the office they act like they're annoyed with you calling and at night when they have instead of leaving the automated answering service up so you can call maintenance they turn it off so we can't contact anyone when things food or back upThe air conditioning goes out all the time They wouldn't fix up to the point that red Cross had to come out here and the policeThe office manager has been fined several timesApartment that's not enough
Right now I have dirty brown water in my dishwasher that they were supposed to to fix yesterday and they came out and it didn't even fix itSo I called today because last nig

Business Response to a Complaint Complaint ID#: [redacted] Company Name: Paradise Apartments Company Contact: [redacted] Company Phone: [redacted] Company Email: [redacted] Person Who Sent the Complaint: [redacted] Staff Member: ...

Response: You submitted a rental application to our office on 8/10/16. A denial letter was mailed to you on 8/12/16. Along with the application, you also signed a copy of our Criteria For Rental. This document clearly states that false information or inability to verify information provided on the application is basis for immediate disapproval. Your application was researched and denied because the address and landlord information you provided could not be verified. The current address you provided and stated that you had resided at for 3.5 years did not match the address on your current pay stubs or 2015 tax return. There was also a different address on your driver's license that was issued on 3/7/2015. Neither of these addresses matched the current or previous address that you provided on our application. We were unable to contact the person you listed as your current landlord. You listed her address as "unknown" and the phone number that you provided was the same number you provided as your current phone number. Your application, as you submitted it, was researched and will not be reconsidered. Sent on: 8/19/2016 12:20:36 PM