This is a contract and customer service issue I had a large concrete job done in my yardI was specific in certain things that I wanted The contract was drawn with a verbal, "that's included or we'll take care of it." As the job was being completed, certain items that was clearly requested, now had a price tag Concrete was poured without addressing previous requestsOn a couple occasions, conversations were forgotten or simply not taken care of or communicated to workers which left me with future issues On days that were stated that work was going to be done, no one showed or called I would get a call 2-weeks later requesting to do the work promised some time ago My yard is still not complete to contractI specifically went over several items that had not been done, outside of the items that were too late to fix, and there was no effort to finish the jobThe concrete itself looks amazing, but the functionality of the yard due to very important details is almost non-e
This is a contract and customer service issue I had a large concrete job done in my yardI was specific in certain things that I wanted The contract was drawn with a verbal, "that's included or we'll take care of it." As the job was being completed, certain items that was clearly requested, now had a price tag Concrete was poured without addressing previous requestsOn a couple occasions, conversations were forgotten or simply not taken care of or communicated to workers which left me with future issues On days that were stated that work was going to be done, no one showed or called I would get a call 2-weeks later requesting to do the work promised some time ago My yard is still not complete to contractI specifically went over several items that had not been done, outside of the items that were too late to fix, and there was no effort to finish the jobThe concrete itself looks amazing, but the functionality of the yard due to very important details is almost non-e