Par Golf Supply, Inc.

After placing an order, it turned out that the order would not be ready in time for an eventThrough several one-line email communications with their team, this was figured outWhen asked to refund our nonprofit for the order and cancel it, we were told we would have to pay a 4% feeWhile this is stated on their website, they had not started processing our order as we had not provided the artwork for itAs a nonprofit, and as a business in general, we were disappointed in the policy to charge us even though the order had not been "started"Their customer service in this area was not very welcoming or understanding of our point of viewWe've worked with several vendors in the past and have never encountered this kind of rigidity