Pappas Toyota Reviews (%countItem)
Pappas Toyota Rating
Address: 10011 Spencer Rd, Saint Peters, Missouri, United States, 63376-3982
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+1 (636) 928-1744 |
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www.pappastoyota.com
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have been leasing from these people for 12 years. My most recent experience was horrible!
Our sales guy *** was GREAT in the beginning. They did everything they could over email and phone to line up our sale. But once we got to the dealership to pick up our car, everything changed.
When we arrived nothing was ready! The car was still sitting in the showroom. *** was busy working another sale with a new customer and completely did not care about us. Wanted us to sign the paper work and move on. He did not show us the car, he did not go over any of the features. We even received the card with 1/4 of a tank of gas, they could not even fill it up for us!!! The entire time we were their waiting it felt like he could care less about us because he had made the sale and was working a new one. We sat there for over an hour waiting for him to even come get the car out of the showroom and give us the second key once we had signed! ANOTHER sales person had to finally help us.
Then when the deal was done and a month later everything he told us was false. We were over our milage on the car and I asked about that. He stated when he was making the deal that if I came in that month Pappas would void it. Well, a month later and we received a bill for the overage. Then when I tried to address it with him over email and a call, no response. BUT I have tracking on my emails since I am in tech and I know he has read the emails but is choosing to not answer them. Horrible experience.
I feel like I was pushed and customer service was great, up until I signed. Once I signed they did not care. Surprised as this is my 5 car with Pappas and this has never happened before. Blow away.
To whom it may concern:
A lease agreement between a consumer and the finance company is a completely different transaction from a new purchase. We agreed to make the remaining payments for the customer but with a lease turn in there are additional fees such as missing keys, broken glass and mile overage. From our perspective we only agreed to the payments. However, it was told to the customer that if we purchased the vehicle from Toyota (instead of just making payments) then all his turn in fees would be waived. My fear is that our communication of that was poor. I have left a telephone message on 5/28/2020, I am reaching out to the customer to hopefully resolve the situation.
Thanks
***
***
Sales Manager
I got a great price on the exact vehicle I wanted, and my sales person was excellent. I have great credit and they shared ahead of time I was good to go. 90% through the paperwork and only after I asked do I learn that Toyota 90 day deferment is unavailable in my case, unless I want to double the interest rate. When I reached back out to Pappa's Toyota before they were funded my attempts to contact them were ignored. It was only several days later and after they were funded by the bank that they told me I was out of luck unless I was willing to accept a much worse deal. This feels like a bate and switch, and I feel they took advantage of me as a consumer.
Toyota Financial Service (TFS) does have a 90 day to first payment, unfortunately a customer must finance thru TFS in order to get those terms. In this situation the interest rates from TFS were not even close to the rates we secured for ***. He was presented the choice at time of delivery and chose the lower interest, lower payment option thru a bank that does not have a 90 day deferral. It was and is a smart decision but the ability to also go 90 days to first payment is not an option at this point.
Complaint: ***
I am rejecting this response because:before they were funded by the bank I tried multiple times to reach them by phone, email and text message. It wasn't until after they were funded that anyone returned my message. I feel as if they were waiting to be funded so as to eliminate any options I might have.
Sincerely
As a dealer we don't care which way a customer goes as it does not make any difference to us. And financing is electronic these days so we get funded very quickly so we were not trying to delay based on that. The bottom line is the customer was presented with 2 options and chose one (the one that was a lot better) and we contracted based on that. There is nothing else we can.
Complaint: ***
I am rejecting this response because: they took advantage of tough time in our society and pushed a solution on me that I hadn't asked for. I have the email of discussing my requirements with the sales person. He confirmed the 90 day deferment for up to 72 months. After hours in breathing an N-95 mask and having several sales people come into the finance office I had to ask and confirm I was getting what I asked for. Then Mike does everything to talk me out of what I wanted. I could financed through Toyota at the high rate and after paying on month four refinance with my credit union. My sales person suggested this as an option, why would the finance manager have the same idea?
Sincerely
They tried to sell me unnecessary maintenance which the Toyota service manual said was not needed.
They gave my email address to a third party who spammed me.
We are sorry to hear that the perception was to sell unecessary maintenance because it was not n the service manaul. In reality, the service manual is the minimum amount of service needed. Driving habits and road conditions can make a difference of when service is needed and "recommended". We state "recommended" because what may be offered is ultimately the decision of the consumer. Aslo, we do not provide 3rd parties with our customer's information. Often times when someone registers their vehicle their information is easily accessible to advertisers.
I purchased a used vehicle. They agreed to tint windows darker and install seat heaters in front seats.
The first tint job had bumps and misalignment. They agreed to redo the tint and the second job was even worse with new tint on old tint, bubbles everywhere, glue showing, even the wrong shade of tint on different windows!
They also caused damage to the vehicle that they lied about.
Their employee admitted it was a bad tint job saying he felt “rushed.” He also claimed the damage on the vehicle was present when it was traded into them. I have a photo proving that is not true. Real glad Missouri is a one party recording State!
When speaking with the General Manager *** about the second tint job he was very indignant, acting like it was my fault. He said “I thought the tint job looked fine.” I pointed out the tint shade doesn't even match. He says, “Well, except for that.” He also said, “Some people you just can't make happy.” Well I am happy with the tint job now.
I took it somewhere else to get it tinted professionally and correctly and I now have no complaints with the tint job.
We were unable to make *** happy even after applying tint twice. We were not responsible for any damage that has occurred and did what we consider to be a good job on the tint. Unfortunately we will be unable to help any further.
Thanks
***
General Sales Manager
Complaint: ***
I am rejecting this response because: they consider different shades of tint on a care a good job?!? See you in court.
Sincerely
Sales Manager Pappas Toyota:
I am contacting you in the hopes of your assistance in correcting actions resulting in the mis representation and dishonest tactics of your sales and finance personnel involving the sale of the 2016 Hyundai Sonata Limited Edition vehicle, sold to me on 04/11/2019. *** Sales person *** and finance person ***. I am astounded by my experience of purchasing a car from this establishment.
When I first came to the dealership, I told *** that I would be writing a check for the car that I wanted. I explained that I was preapproved for the cost of the car. During the final closing of the car sale, I was told by *** that I was required to fill out the credit application for the car. I asked why this was necessary, since I was already pre-approved. He told me it was “company policy”. I told him that I did not want my credit ran because it was not necessary. He assured me that my credit would not be ran. I asked him again why this credit application was necessary, and he repeated that it was company policy. I told him at least 3 or 4 times that my bank was ***. He kept saying *** and finally he stated that a relative was an employee at ***.
Once I sat down in *** office, she handed me paperwork to join *** Credit Union. I asked why she was giving me that application for membership and she said because they will not loan me the money without being a member. I told her the same thing I told ***. I am a member with *** and had no interest in *** credit union. She took the paper back and said that *** did not have the best rate. I quoted her the rate that *** had given me and she said that the rate was for a different year and that *** had a better rate. I told her that I did not want my credit ran for a different bank and she said it was not going to be ran and I was able to get the better rate at ***. I am a member of *** and didn’t object to getting the money from them. I signed the lending agreement and went home with the car.
After a few days, I received a letter from *** Credit Union stating I have an “ADVERSE ACTION NOTICE”, reported to the CREDIT BUREAU! I was outraged. This has affected my credit rating and score, and I need it corrected.
I reached out to *** and ***.:
Good Afternoon *** will be calling you in a few minutes about your complaint... I just want you to know I requested that she send your information to your credit union and not to run your credit....what transpired after that I had no ideal what was discussed between you and Jamie about the rates with these banks....
***
Pappas Toyota
***
I have not heard from *** and as you can see from *** comments, he is not going to accept the responsibility of any of this.
I need you to address and possibly correct this so that my credit will not be affected. I am not willing to just let this go. I expect someone from this dealership to step in and do something.
When I walked into the dealership, I expected to be treated fairly and honestly. I expected this establishment to be bound by the Revdex.com guide lines on all points. I will be contacting them concerning the deception and misleading tactics exhibited by your representatives.
***
CC: *** Controller
***, Owner
– We apologize for the situation that you are faced with. We understand that you had gone to great lengths to make sure that you were organized and prepared to make a vehicle purchase as quick and efficiently as possible. However, we typically don’t work with customers as prepared as yourself. We will typically help an individual or family secure financing. It sounds like ***, although admittedly without the best communication, were just trying to help you secure a lower interest rate and save you some money. I believe that we were successful in accomplishing that for you. We are sorry if you felt that you were treated unfairly, without honesty, or that we deployed misleading tactics toward you personally. ***, although you may disagree, are honest people and have a track record to back it up. We were under the impression that we had provided a great customer service in securing you a lower interest rate on your auto loan, a maneuver that only *** could have accomplished for you. Regarding the discrepancy between ***, ***, and ***, *** and *** are the two lending institutions that at the time that were taking older cars at lower rates. This was known to *** from her professional exposure to the many lending institutions Pappas Toyota uses. The pre-approval that you had received from *** was for a vehicle within the 2017-2019 range, however the *** that you were purchasing was a 2016. Because *** was confident she could get you a lower rate and save you money she, with you in the office submitted your credit information to the both of those lending institutions knowing either one, but not certain which one yet, could beat the *** quote that you had received. *** and *** had to look, qualify, and approve or decline your loan request. This is a procedure that requires “pulling your credit”, a common practice when shopping for the lowest rate, and a practice that credit bureaus expect to see (ie: more than one inquiry within a window of time). We again are sorry for the confusion and have learned from this. Multiple people from Pappas Toyota have attempted to reach out to you and are still looking forward to having a chance to explain over the phone or in person our actions. We hope you are enjoying your new vehicle and very soon will notice that your credit has not been compromised or damaged because of your vehicle shopping/purchase.
Complaint: ***
I am rejecting this response because: When I entered the finance office, I told Jamie I already had financing. She never asked for what amount. I wrote a $7000.00 check and let her know I was financing the rest and was already pre approved for 10K. She submitted a request to *** and told me to sign some papers, I told her I did not want to get a loan from ***. I was not a member of *** and she said I could join. I told her I had no desire to join. She proceeded to tell me that my credit union *** had higher rates.. I told her they gave me the same rate that she quoted from ***. All that is not important. The thing that ticked me off was the fact that I went into the office already approved. I did not request any additional loan request from any other lending institute. Jamie may be knowledgeable of bank rates, but I did not seek her expertise. My *** Credit Union gave me the exact same rate that she offered. It was her agenda that she was following and her interest that concerns me. It was as though I was not heard or it did not matter that I had been clear as to my choice of lenders. That is not good business practice. I am not saying that either her or Neil are not honest, just that they did not listen to me and what I wanted. Does the company gain any perks for using *** and ***? I am not certain, but I feel as though that must be the case. I do not want to hear an explanation from this company because it will be one sided and my interest will not be had. My credit is important to me and feel it has been unnecessarily pin pointed and charged with an ADVERSE ACTION because of a financial advisor from Pappas Toyota wanted me to use her bank of choice. I wish I had never gone to Pappas Toyota. I want a letter from Jamie written to me explaining that it was she who requested a loan from *** Credit Union and not me who made that request. While I was in the office and I told her that I was not a member and did not desire to become a member and did not want a loan from ***, she may have made the request before I entered the room. She replaced the paperwork(loan application blank) back into her file drawer. She had a list of bank with rates displayed on her screen when I entered. If this is your practice, it really needs to stop. I feel like posting this on social media so everyone will know how business is conducted. I have not received any calls from anyone at Pappas since I complained to Revdex.com, so the company representative is incorrect saying several have called.
Sincerely
We have an open complaint with the above referenced number, and have been in contact with a 3rdparty to try and honor the customer’s request of removing a credit inquiry, however when I tried to access the case on the Revdex.com site and convey this information, the system states the business has not responded and does not allow me to type the response. Can this information be posted to the case with a note that states we will update the case as soon as it is resolved? It should be noted that we are working with a 3rdparty to resolve the issue and it has taken a bit more time, however, we should hear something by this week.
Thank you
We have heard from the representative at *** Credit Union regarding the credit inquiry. And they have instructed us that the customer (Not Pappas Toyota) must reach out directly to *** Credit Union to request that the inquiry be removed. It is requested that she contact ***, as he is now familiar with her file. Please let us know if there is anything further we can assist with in this matter.
Thank you,
***
Controller
Pappas Toyota Inc.
Complaint: ***
I am rejecting this response because: I wanted a letter from Pappas to me stating that they applied for a loan on my behalf to *** Credit Union. I never wanted a loan from *** because I had my own financing. I want the finance officer to admit that it was she who ordered the credit report and it was she who sent the request for a loan. I want admission of what was actually done during the car buying experience. Truth, honesty and fair treatment is all I want.
Sincerely
I purchased an used 2009 Toyota Camry on 02/6/2016, at that time per *** no open recalls. Last week 11/4/17 my daughters engine oil was empty which totaled her engine, per the *** dealer Toyota had a recall on engine oil evaporating. When I contacted Toyota they refused to repir
The vehicle in question was bought almost 2 yrs ago with 147000 miles on it and at the time it was sold "AS IS NO WARRANTY NO EXCEPTIONS". Also there was not a recall on the vehicle regardless of what *** told her so it would not show up on the ***. The car has not been serviced since she bought it so we would have no way to check for oil consumption. Unfortunately there is nothing that can be done for this customer.
I want to commend Pappas Toyota for the assistance in a recent car purchase. Ben was our sales person and was very knowledgeable about the vehicle. In all I heartily recommend the dealership and especially Ben.
Friday, 9/15/17, I went to Pappas Toyota (***) and test drove a RAV4 AWD XLE. ***, who was very nice and not pushy, assisted me. I fell in love with Blizzard Pearl exterior; unfortunately, I was informed that XLE does not come in Blizzard Pearl, but LIMITED does, and so I test drove a LIMITED. I was upfront with *** about the fact that I was shopping around. I asked *** to give me the pricing for financing vs. cash purchase. *** went in the office to see his Manager; afterwards, *** handed me the attached:
• 2018 RAV4XLE AWD SUV: $29,083.00 0% financing 36 – 72 months OR $25,649.00 cash
• 2018 RAV4 LIMITED AWD SUV: $33,785.00 0% financing 36 – 72 months OR $29,892.00 cash
Before I parted with ***, he told me to get a hold of him should I find a better deal than what he had presented to me and Pappas Toyota will even give me a better deal.
Wednesday, 9/20/17, after shopping around, I finally went back to Pappas Toyota, ready to sign the dotted line and avail the savings from cash purchase. I was, again, upfront with *** and told him that while I was shopping around, I searched the VIN on the LIMITED that Pappas has quoted me on, and I found that there is an additional $500.00 dealer rebate being offered at another dealership for that unit (see attachments). While *** was in and out of his Manager’s office, he repeatedly confirmed to me that the unit that I was about to purchase was a 2018.
A moment later, *** congratulated me for getting approved on the phenomenal deal (note the ‘OK’ on the price quote sheet attached). *** went back in his Manager’s office to get the paperwork but then came back out to me, saying that the deal was for a 2017, and he was acting like everything we had just discussed did not even exist. I asked to talk to his Manager.
During the conversation with the Manager, I could see that even *** was lost and did not know how to react. Disparaging the bait, the Manager told me that he could not sell the 2018 to me for the price they quoted me. The Manager even said that the VIN search result I did was not a 2018 when it’s clearly showing 2018 (see attachment). The Manager claimed making a mistake. I can understand making a mistake once (on the LIMITED), but in this scenario, how can you commit the same mistake twice (on the XLE)? How can you make a mistake on two units? Like a typical car salesperson, they probably smelt (like a hound dog) that since I am paying cash, that I may be in possession of that golden pot at the end of the rainbow; hence, the slithering through of the bait and switch tactic, and reneging.
I told the Manager that it’s a shame that I was being treated the way they were treating me, and on the same breath told him that I work for Toyota. The Manager’s demeanor changed, but I was not about to belittle myself more by spending another second of my time with these slimy snakes that are giving my company a bad representation. Exceptional product in the hands of ignominious individuals at Pappas Toyota. I lost the car I was trying to get through my company because of this deceitful transaction.
With insurmountable stress and disgust by such repugnant business conduct and shoddy deception, I got up in disbelief, shaking my head, lost for words that I could only utter, “This is so wrong…” I walked away with tears of fury.
*** texted me later on, letting me know that he was more furious than I was on how that whole transaction went down. I texted *** and let him know that I will be filing a complaint with Revdex.com, AGO, and FTC, and I will send a copy of my complaint to ***.
Wow-what a well written terrible account of what happened. Let me apologize for the 18th time "WE ARE SORRY THAT WE QUOTED A 2017 PRICE FOR THE 2018 RAV4". The 2017 Rav4's have a close out $2000.00 rebate from Toyota and the 2018's do not. We would still be willing to get a 2017 for that price quoted as the vehicles have not changed in appearance or equipment. Most people accept an apology when offered but I think that is too much to ask of this customer.
We purchased a 2005 Mazda 3 for our 16yr. old son from this dealership at a cost of $4500.00 plus $200.00 administration fee totaling. $4700.00. We were told that this car would get a full service inspection, safety and emission inspections, and an oil change. The car was in our possession the evening of Tuesday August 1, 2017. On Friday August 11, 2017, our son was driving this car when it broke down on the side of the rode. He checked the oil only to be surprised that there was absolutely no oil in the vehicle. Not even a drop. There was also no sign of oil on our driveway or on the underside of the vehicle. If they did the oil change then we would have oil 11 days after purchase. We had the vehicle towed back to the car dealer, and told them what had transpired. On Monday August 14, 2017 we got a call from *** the Service Director and he stated that the engine was locked up, and it was due to someone driving the car at high RPM's for an extended period of time causing oil to burn rapidly. Also, he stated that there were metal shavings in the oil pan so why was this not seen during the oil change. He also questioned my husband stating " when you purchased the vehicle, did you notice residue in the tail pipe because there is a lot in there now." Again, we only had the vehicle for 11 days. We put a little over 340 miles on it during this time, and the only time it was on the highway was when my husband drove it once and I drove it once. My son was just learning how to drive the manual vehicle so he stayed within a 10 mile radius of our home on side streets of no more than 45 mph limits. We spoke to two other car dealerships and four Master Mechanics, and we were told that something was wrong with this engine before we purchased it and they tried to cover it up for a quick sell. They stated that with the low mileage that we drove the car, it would not have caused the engine to lock up and the oil to be nonexistent. *** then stated that he found an engine for the vehicle and could get that installed but that we would have to pay for it since it was sold "As is". We refused to pay for the engine to be replaced as this was a defected engine before we purchased. We stated we either wanted them to pay for the new engine or we wanted our money back. He said that his General Manager *** and Vice President *** were out of town, and he would see if they would agree to repair the vehicle or refund us the money. He then contacted us and stated that they are not willing to help us at all, and that this is not their problem since the vehicle was sold "As is". I then contacted *** to inform him that the tow truck would be there to pick the car up and have it transported to our house, and he was extremely unprofessional by hanging up on me.
The vehicle in question was purchased "as is with no warranty" to the consumer. The customer was fully aware of the terms of purchase and additional documentation is available if necessary. Even if the 12YR OLD, 131000 MILE vehicle was not abused (and there are several indications that it was) it is the customers responsibility for any and all repairs to the vehicle. Unfortunately we are unable to help under these circumstances.
Complaint: ***
I am rejecting this response because:
We were sold a car that was a lemon from the beginning. The dealership sold a vehicle that had prior damages that were not stated at our time of purchase hence the breakdown after 11 days from purchase after only 340 miles were put on it. The "as is/no warranty" description also entails being notified of any prior damages to the vehicle before purchase, of which, we were not. That is also moral practice for a company to abide by. I am not satisfied with the outcome and I would like this matter rectified.
Sincerely