Revdex.com: I have read business response and much of the response is untrue. I did make a reservation through choice hotels and due to an unclear description of the room choices via the Internet I was given a balcony room and not a patio room. I viewed the room once on the property and explained I have an issue with small places and could not be in the room as it was a very small enclosed room. I contacted choice hotels who assisted me by locating and nearby hotel for a night. I was given a $30 voucher to accommodate the extra cost. Through choice I was to return to the property for the remainder of my stay. I have before and since with all hotels I reserve request early check in and late check out. I always call first to confirm a room is available as I did on this stay. I was told a room was available. Due to my explanation of the poor room description to choice hotels a change was made on the Internets description as there are 2 types of Queen room choices. On the Internet if you chose queen room you were just placed in either a queen with balcony or a patio. The rooms are very differnt in size and location at the hotel. I was upset on that day as I had friends flying in from another state and had nowhere to stay. I was offered an upgrade for 40 more dollars a night which I did decline. I was on the property the whole time and never left as choice hotels worked to clarify my reservation. The whole point to my complaint was that I made a complaint and was punished almost 2 years later by the hotel canceling my reservation with a rude phone call. I do have a witness who was with me on said day of my original complaint. I did receive a letter from the hotel taking my name off the ban list. I am appalled that for making a complaint against the hotel is was banned from the property. I would have not had any issue if I could have canceled the reservation due to the poor room description and the no cancel policy the front had initially refused to waive. I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Revdex.com: I have read business response and much of the response is untrue. I did make a reservation through choice hotels and due to an unclear description of the room choices via the Internet I was given a balcony room and not a patio room. I viewed the room once on the property and explained I have an issue with small places and could not be in the room as it was a very small enclosed room. I contacted choice hotels who assisted me by locating and nearby hotel for a night. I was given a $30 voucher to accommodate the extra cost. Through choice I was to return to the property for the remainder of my stay. I have before and since with all hotels I reserve request early check in and late check out. I always call first to confirm a room is available as I did on this stay. I was told a room was available. Due to my explanation of the poor room description to choice hotels a change was made on the Internets description as there are 2 types of Queen room choices. On the Internet if you chose queen room you were just placed in either a queen with balcony or a patio. The rooms are very differnt in size and location at the hotel. I was upset on that day as I had friends flying in from another state and had nowhere to stay. I was offered an upgrade for 40 more dollars a night which I did decline. I was on the property the whole time and never left as choice hotels worked to clarify my reservation. The whole point to my complaint was that I made a complaint and was punished almost 2 years later by the hotel canceling my reservation with a rude phone call. I do have a witness who was with me on said day of my original complaint. I did receive a letter from the hotel taking my name off the ban list. I am appalled that for making a complaint against the hotel is was banned from the property. I would have not had any issue if I could have canceled the reservation due to the poor room description and the no cancel policy the front had initially refused to waive. I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]