Pape' Kenworth

Dear Ms. [redacted],Pape Kenworth rejects Mr. [redacted]'s assertions in Complaint [redacted] that we performed unnecessary work onhis vehicle, misled him, and engaged in any form of fraudulent activity. Pape performed legitimate, customerauthorizedengine repairs, replaced at our sole cost the parts that subsequently failed, provided additional no-chargerepairs as a show of goodwill, and offered to pay for reinstallation of the electronic recorder at a time and place of thecustomer's convenience. Mr. [redacted]'s account is not consistent with the facts, and we ask that this matter beimmediately dismissed. That being said, we are willing to discuss and resolve this matter with Mr. [redacted], if he iswilling.
As described In our original response, the engine repairs performed were necessary to allow for installation of a dieselparticulate filter requested by Mr. [redacted]. VVe performed these repairs in accordance with manufacturer's technicalrequirements. Pape replaced the injector and gasket that subsequently failed under warranty, at no cost to thecustomer. VVe offered to re-install the electronic recorder at no charge at a time and place of his convenience-or topay for him to have it installed at another dealership of his choice, if he preferred. He never followed up on this offer.And, finally, when Mr. [redacted]'s vehicle would not start, it was due to aged, failed batteries, which had nothing to dowith our work.We nonetheless replaced all four batteries at no charge to him-a $654 show of goodwill-somethingthat we were in no way obligated to provide. All work performed was authorized by the customer.
The claims in Mr. [redacted]'s complaints are not aligned with the facts. VVe strongly object to his accusations of improperbehavior, as well as his attempt to use a public forum to put forth such inaccurate and damaging claims. We requestthat this case be immediately closed.
We would like to ask Mr. [redacted]; what is it we could do to help make this better for him? Although we are at whatseems to be an impasse, we would like for him to be happy with his experience in dealing with Pape Kenworth. VVasthere a goal in mind when Mr. [redacted] reached out to the Revdex.com, that we can help attain? Are there reasonableaccommodations we could make for Mr. [redacted], to improve our standing? We are willing to have these conversationswith [redacted], directly to help resolve his frustration.
Sincerely,Joe S[redacted]General Manager