Papa Murphy's

Complaint: ***
I am rejecting this response because: As a portal for training *** should vet their training vendors. I as for trainining from ***, but once submitting my training inquire all of these vendors call because of the inquire, and *** should be held liable for this as well
Regards,
*** ***

Subject: Online OrderingI was in the back of store working on computer when I heard an irate woman in lobby who was raising her voice causing a commotion because she was unable to order the special online only deal. After hearing this I went up front to try to diffuse the situationCustomer
was holding her phone out and demanding that I show her how to use the website because she was unable to get the discounted price,I explained to customer that I had nothing to do with the operation of website, and it is controlled by the parent company PMI.The online only special was $for a delite large Herb chicken Mediterranean, not a family size that customer states in complaint .Customer felt that it was my responsibility to show her how to use website, I apologized and told customer that I don't do that do to liability concernsAt which point customer demanded I honor the online only price point in storeI informed customer that the deep discounted special price is for online orders onlyCustomer then said she would file a complaint with Attorney General, and the Revdex.com because she was unable to get the online only discount in storeCurrently I do about 11% of my business from online sales, this leads me to believe that the website is not an issue for most customers

Dear Revdex.com, We regret for the delay in replyWe have processed the refund and customer can expect the refund in 4-working days. Regards,***

Complaint: ***
I am rejecting this response because:It's already being 4-days and still no refundThey are being giving me same reply
since last months. This is they told me on Dec 4th during chat conversation on Dec 4th "Kindly apologise us for all the inconvenience caused. You will receive your refund on or before Thursday"Based on the reply in chatThe refund should already be there in my account by Dec 7thIt's already Dec 14th but still no replyI have all the conversation being saved if needed.Regards,
*** ***

Dear Revdex.com, As informed earlier we checked with the training institute and it seems to be that user has taken all the classes Attached is the attendance of his classes Regarding the refund user has to directly contact the training institute not *** as we do not directly involve ourself in third party transaction. Thanks,***

Hi Revdex.com, As per customers request we have removed her details from the website. Regards,***

Initial Business Response /* (1000, 8, 2015/10/08) */
Appears to have been miscommunication between customer and store employee over what product was ordered and what was delivered to customerI will refund purchase price of product in question ($14)We sincerely apologize for the
misunderstanding and inconvenience this has caused