Papa Murphy's Take and Bake Pizza

Hi ***, I tried to contact Mr*** *** via his phone number he providedI called and the phone was not in service and had no voice mail. I then decided the send Mr*** a emailIn the email, I asked him to call my cell at his convenience. 8005. He would not callHe
kept emailing corporate. Papa Murphy's is a worldwide franchiseThere are several rules that must be followed in order to keep the franchiseWe followed all the rules, and emails, etcWe have a very clear paper trail showing how we were trying to resolve this issue. I sent Mr*** another email yesterday and CC the local health inspectorMr *** finally called me backI apologized, and asked Mr*** to bring in the foreign object, as he was coming in to pick up a $refund. Mr*** stated that he contacted me via FacebookI do not have a Facebook page and never had a Facebook page. Mr*** seems to be upset with corporate, and what they have telling himI suggested that he take that up with corporate. I am just the local franchisee, and was more than willing to resolve the issueMr*** did stop by and pick up the $cash refund at the store.Thank you, if you need any other information please feel free to contact meHave a great day

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Part of doing business is following through with customer issues on a timely fashion, not several weeks later and feeling they did a satisfactory jobThe business owner, as well as the franchise itself, appears to be satisfied offering a poorly made product as well as poor customer serviceThe business owner continues by making assumptions and accusations against me, the consumer, that are absolutely and offensive
Regards,
*** ***

The customer just wants to complain and close a locally owned and operated small business, for whatever reasonThey spent $and received $cash back, plus the productI believe maybe this customer has a personal grudgeI guess that is just part of doing business with people that want something for nothing and have a negative attitude. We consider this matter closed, and the customer will never stop complaint or be satisfied. Thank you, ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]The response is inaccurateI did receive a phone call from the franchisee, and as I was at work, it went to voice mailThe claim is that my phone was not workingI also sent a response to the email that was sent to meThe claim is that I was requested to call backThe email stated to respond to the email with a phone number that I could be reached at my earliest convenienceI responded with my cell number againThat was the last contact with the franchisee until Monday April I did not contact the franchisee on FacebookThat claim is falseI contacted Papa Murphy's corporate via Facebook as well as phone and that I would be contacted by the franchiseeThat did not happen until April I was told I would be contacted by the franchisee and that corporate Papa Murphy's would not get involvedAfter a few phone calls to Papa Murphy's corporate about the lack of response from the franchisee, I was told that I would be contacted by corporateThat never happenedAll matters can be found either by Facebook or contacting Papa Murphy's corporate as I am sure they would have a log of my phone callsI did not make any further contact with corporate per the request of the Revdex.com in my complaintI also have a record of the Revdex.com not receiving a response from the franchisee after numerous attempts to contact.Please advise if you would like the original email I received from the franchisee as well as my response
Regards,
*** ***