Papa John's International, Inc.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

To Whom it May Concern, In reference to the claim filed below, the store management has notified us that the order has been refunded to the customer. Please let us know if there is anything further that we can assist with. Regards, Papa John's Operations

Dear [redacted], Papa John's has chosen to remove your rewards points with us due to suspected violations of our Terms and Conditions. Per our Terms and Conditions located on our website at https://www.papajohns.com/order/papa-rewards :"We may terminate your access or suspend your eligibility for the...

Rewards program and its benefits or terminate your right of access to all or part of the Site, without notice, for any conduct that we, in our sole discretion, believe is in violation of any applicable law or is harmful to the interests of another user, Associates, or Papajohns.com."Please let us know if you have any questions or concerns.Regards,Papa John's Customer Care Team

The complaint is resolved. [redacted]

Dear Mr [redacted],Thank you for taking the time to respond to our feedback regarding your complaint. At Papa John's, we strive for "best in class" in everything we do. We are sorry that we have not met your expectations at your local Papa John's store [redacted] AL. We would like to personally apologize for your trouble, and assure you that we have taken further steps to resolve your issue. The Area Supervisor of the store,  Mr [redacted], will be reaching out to you today to offer you 4 free pizzas that you can redeem from his location in [redacted]. We have provided him the contact information that you listed with your complaint so that he could mail you the coupons as well. We do not take these issues lightly and your feedback will be used to improve our ability to serve you in the future.Best Regards,Papa John's Customer Care Team

Dear Valued Customer,On behalf of Papa John's Pizza, we would like to apologize for any inconvenience you encountered with Papa John's Reward Points Program.  Our goal is to provide not only a superior quality pizza, but also a World Class Customer Experience to our consumers at all...

times.  At this time we do not currently have the Pan pizza as one of the menu items available for points redemption.  We have forwarded your comments to the Online Research and Development Team for review.  Regarding your hold time with the Customer Care line we do apologize for any inconvenience you may have incurred.  In lieu of your inconvenience please accept the below Papa Card for XXXX.  Again we do apologize for any inconvenience and look forward to serving you in the future.  If you have further questions or concerns please do not hesitate to contact us at the number listed below and one of our CSRs will be glad to assist you. Thanks,Customer CarePapa John's International[redacted] Order Pizza Online @ www.papajohns.com

Dear Valued Customer,On behalf of Papa John's Pizza, we would like to apologize for any inconvenience you encountered with your recent order from Papa John's. Our goal is to provide not only a superior quality pizza, but also a World Class Customer Experience to our consumers at all times. ...

Please accept this online promotion code, xxxxxx, which is valid for 25 Papa John's Reward Points. Simply log into your online account, put the code in the promo code box and the points will automatically apply to your account.  These points have no expiration date.  Again we do apologize for any inconvenience and look forward to serving you in the future. If you have further questions or concerns please do not hesitate to contact us at the number listed below and one of our CSRs will be glad to assist you.Thanks, Operations Call CenterPapa John's International[redacted] Order Pizza Online @ www.papajohns.com

Dear Valued Customer,  Thank you for taking the time to provide us your feedback.  On behalf of Papa John's Pizza, we would like to apologize for any inconvenience you encountered with your recent order.  Our goal is to provide not only a superior quality pizza, but also a World...

Class Customer Experience to our consumers at all times.  Your comments were forwarded to the Owners/Operators of this location and we have received response from the leadership team.  They have informed us that this matter has been investigated, and the issue resolved.  Again we do apologize for any inconvenience you incurred regarding this issue and look forward to serving you in the future.  If you have further questions or concerns please do not hesitate to contact us at the number listed below and one of our CSR's will be glad to assist you.  Thanks, Papa John's Operation Call Center [redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
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My issue was pertaining to the lack Of clear statement of expiration on this offer. The expiration issue was not clearly posted or provided to me upon initiation of the promotion. I requested resolution, not a simple repeat explanation. The lack of obvious term statement violation Consumer Rights legislation.
No resolution of equivalent value was given. I only purchased the previous product with the promotion under the expectation of receipt of given additional item (in this case, the 25 additional points). 
Regards,
[redacted]

Dear Valued Customer,Thank you for taking the time to provide us your feedback. On behalf of Papa John's Pizza, we would like to apologize for any inconvenience you encountered with your recent orders from you local Papa John's location. Our goal is to provide not only a superior quality pizza, but...

also a World Class Customer Experience to our consumers at all times. Your comments were forwarded to the Owners/Operators of this location and we have received response from the leadership team. They have informed us that this matter has been investigated and a refund and compensation offered. Again we do apologize for any inconvenience you incurred regarding this issue and look forward to serving you in the future. If you have further questions or concerns please do not hesitate to contact us at the number listed below and one of our CSRs will be glad to assist you. Thank you for your patronage and we look forward to serving you in the future.Operations Call CenterPapa John's International###-###-####[redacted]Order Pizza Online @ www.papajohns.comTell us why here...

Ms. [redacted],Thank you for taking the time to provide us feedback on your recent experience with our Papa John's location in Louisville. We have reached out to the store and understand that they have spoken with you and apologized for your troubles. In addition to the apology, we would like to provide...

you with a gift card in the amount of $15.00 that can be used at any location in the United States. You will need the 19 digit card number and the 4 digit pin number when you place your order, either in store or online. The number is [redacted] and the pin number is [redacted]. Please feel free to let us know of any other issues that you have. Thank you again and have a great day!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Dear Mr. XXXXXX, Thank you for taking the time to provide us your feedback. On behalf of Papa John's Pizza, we would like to apologize for any inconvenience you encountered with your recent order from Papa John's. Our goal is to provide not only a superior quality pizza, but also a World Class...

Customer Experience to our consumers at all times. We have reviewed your account and do show that you placed an order on 09/07/2015 using the WINNING Promotion. Per the rules and regulations of the Winning Promotion you had to use the 25 bonus points you received by 09/27/2015 or they expired from the account. In regards to the customer service you received from our of our CSRs we would like to offer you a Free Large 1 Topping Pizza. To receive you Free Large 1 Topping Pizza, simply log into your online account and on the Menu Page but in the promotion code, [redacted], and follow the steps to create your pizza. Once you have made your topping selection it will add the pizza to your cart for free. If you choose to have the pizza delivered there will be a delivery fee. Again, we do apologize for any inconvenience you may have incurred and look forward to serving you in the future. We are also sending this code to you via e-mail as well.  If you have further questions or concerns please do not hesitate to contact us.Sincerely,The Papa John's Team

Papa John’s International has investigated Mr. [redacted]’s complaint regarding a franchise location. The Chicken Parmesan pizza was a limited time seasonal offer that is only offered for a specific time period. When that designated time period expires, the option to order it is removed from the...

website. When this particular promotion was created, the Chicken Parmesan pizza was not available, and that is why it was not an option to select. However, it is our understanding that the franchise location in question was still able to make the order for the customer because the store had the ingredients available. In addition, the customer was provided a $10:00 Papa Card from Papa John's International, and the franchisee also provided a $10:00 Papa Card and a free large one topping pizza. Papa John’s International apologizes for any confusion by the customer regarding this matter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]