Papa John's Reviews (%countItem)
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Papa John's Rating
Description: PIZZA
Address: 9222 Stagecoach Rd, Little Rock, Arkansas, United States, 72210-5724
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My household is a long time customer of Papa John's. I have been using the app to order pizza on my account for quite sometime. For every purchase, you can earn Papa Dough rewards. I tried to redeem my rewards for a pizza at the Stagecoach location and placed an order on the app. I received a call from the store telling me that I couldn't use my reward because I don't buy pizza at their location on a regular basis. I didn't understand why that would matter if the company is a franchise and I have bought pizza from that location on a few occasions plus other locations that are nearby when I'm ordering. I called into the customer service complaint line and made a complaint in which I received a phone call from that location telling me the same thing that I need to spend more money in their store before I can start using rewards there. I called the headquarters to make a complaint which they routed me back to the customer complaint center (when asked where the customer complaint center is located, was told in the Philippines), and gave the same information. If the store is independent and had their own website, I would understand but I can place order online or the app for that store but they don't want to honor what's being advertised/benefits of having an account.
Store Credit Due to the store not honoring the rewards and the service received thereafter, I had to place an order at a different location. I lost time and gas to go somewhere else. I would also like for the store to honor the perks of being a member if they are a franchise. I believe it is unfair to make a person spend more money at your location to get rewards if the business is under the same franchise umbrella. Store credit for a pizza and updated practices would be greatly appreciated.
Papa rewards program for regular repeated customer
Which Could earn upon spending *** upon checking customer histories they don't even spend *** in store
We have lots of fraudulent cases happening because to earn points code printed under receipts. So several Papajohns employees steels receipt & give out to their friends & families we redeemed over *** papa dough points for our regular customer we just red flag for suspecting activity still if customer has proof of purchase we always help them