Papa John's

Company's second response below:From: *** ***>Date: Mon, Mar 14, at 5:PMSubject: Complaint #***To: ***We're not willing to play this "he said, she said" game anymoreSince we value our reputation, we use good quality, expensive suppliesTherefore our services are not for freeOur ticket indicates that we aren't liable for any items left for over days, but since we have a lot of snow birds, we keep them for up to months and then we donate themIf the client isn't willing to pick up her items, then they will be donated and neither of us gain anythingAnd this will be our last response regarding this matter.Regards, Magic Shoe Repair

Company's response below:From: *** ***>Date: Thu, Mar 3, at 8:PMSubject: Complaint ID *** (***)To: i***Magic Shoe Repair Store LLC** *** *** *** *** *** *** *** ***
In response to the claim, the policy
of the business is to NOT take deposits if the cost is under $40, let alone ask for money in advance for the serviceTherefore, the claim of the customer, *** *** ***, cannot be validIf the customer offers to pay in advance, we mark the ticket as PAIDSince the ticket wasn't marked, then she never paidShe claimed that she was out of town for a few weeks, so she came after the date that was given to pick up her shoesIt is highly improbable that she would be able to remember everything "crystal clear" after that large of a time spanWe have been in this business for years, and that's just in *** ***, with a total of years in this professionWe provide a lot of repairing services such as upholstery and leather refinish; shoe and clock repair; knife sharpening; vacuum cleaners and sewing machine repair etcWe have a lot of positive feedbackPeople come to us from other statesThey even found us after we left from *** ***Snow birds visit us over and over again because they like our services and appreciate our warrantiesBeing in the middle of our busiest season, we may not remember the customer herself, but we will always remember to mark the ticket as paidAlso, since we provide so many services to our customers, we strongly follow our policies so that we can avoid issues such as this one.Sincerely, *** *** *** ***)

Home owner isn't telling the correct facts to his complaint.This property that he is talking about is a renter property,and the person who rents it have a day care center there, he called me through a mutual friend to look at the systemThis system hadmultiple problems and tenant said her system
wasn't working to specs for quite awhileWhen we first went there the system had a shortedcap, and 5lbs low on charge, found one of the shredder valves leakingChanged out parts and charged the unit,Defintently gave him more then fair pricing due to the mutual friendHe was told at that time that the condenser fan motor sound like it was struggling and barring'swas going badHe looked up a motor for the unit on line, and I told him parts off line don't have a warranty and at times hard or haft to wait to returnparts when not working to specsWe should get it from a local supplier, we agreed and we installed a new motorGot the unit up and working to full specs.He called back a day later after the unit was up and working to specs and said water was on the floor, we went back out and found the coil that's in a plenum box wasdirty and freezing the unit upWe took the initiative to clean coil due to kids was there and the house was degrees, Also we changed a dirty filter at initial visitWe went above and beyond for the home owner and also a new friend through a mutual friendHe then got upset about the tenant complaining every year she dealt with this, and showed electrical and multiple unsafe things at the residentI tried to talk to him about it cause kids is involved at that residentTenant was crying and we don't need kids in danger we agreed to a price and I told him don't call me no more for service and I'm going to find out from the state if that resident been inspected, due to safety of the kidsI think he's sending this due to I talked to the mutual friend about what he's doing and what took place and I don't approve of thatHe said he was going to speak with himThe resident is in dover,not Camden.I also ask him to call around to verify other companies billing,R-is like liquid gold they charging per lb and I charged him plus for show up where on a sat.comin out on another sat again plus for cleaning which is normally 150.00.Not including the condenser fan motor that was installed which was another couple hundred.He really saved with us,if he felt this way before I talked to mutual friend he should have shared that,I advise him to price checkand see that he did saved normally he would have prob,9-hundred out of pocket expense