Papa Grieves Pools Reviews (%countItem)
Papa Grieves Pools Rating
Address: 17 Hillside Rd, Rockaway, New Jersey, United States, 07866
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I wanted to bring to your attention a service and billing matters involving Papa Grieves Pools, who I have been using for the last several years for pool opening/closing as well as pool renovation work. The quality of the service of this company has been declining for the last couple of years while the the fees they charge is increasing. On average, I paid around 400 for the pool opening including the cleaning for the last couple of years and they technicians they send has damaged the pool and components due to their error. This year this went to a new low with the company billing me about $1000 dollars for the opening which is ridiculous. On top of this, they damaged my pool my dumping the earth into my pool and also not properly opening. they did not properly check the proper functioning of my pool and the water slide. I reported the issue and they came to address couple of times and charge me for the additional visit. I feel like they took advantage of the customer and adding inflated charges to open and clean my pool when on average in the past I paid around 400 to 500. I paid over 600 for the opening and they are sending me additional bills for $375 which I refused to pay. I refused to pay because the additional visits are caused by their improper service and also they are charging me exorbitant fees. Please investigate the matter so that other customers are not taken advantage by this business.
complaint arises from what he states are "Services Issues" in the disputed amount of $373.00. My opening fliers were sent to all of my customers, including ***, in early March of 2018. These fliers indicate the charges for the following relevant services: (1) opening in-ground pools; (2) vacuuming services; (3) chemical check services; and (4) service calls. On 5/31/18 my employees opened *** pool. It should be known that *** uses an old mesh cover for his pool which allows for not only leaves and pollen to get into his pool, but also allows for enough sunlight to cause the growth of algae. Due to the particularly harsh winter we had, as well as the fact that *** always opens his pool late in the season, his pool was green. During the course of *** opening, his slide was turned on and determined to be functioning properly. Thereafter, it was turned off until such time that the pool was clean and usable. My employees returned to *** home on 6/06/18, 6/11/18 and 6/29/18. On 6/06/18, my employee vacuumed his pool for two hours and added chemicals. However, because *** has been a long time customer of mine, I only charged him for a 1.5 hour vacuum. His total for this date of service was $293.40. On 6/11/18, my vacuum tech again vacuumed his pool for 2 hours and added chemicals. Again I only charged him for a 1.5 hour vacuum. His total for this date of service came to $195.96. On this date however, my vacuum tech accidentally had the filter multi-port in the wrong position, which allowed for the Diatomaceous Earth (DE) filter aid to seep back into the pool. On 6/12/18, I personally tested his filter to see if there was an issue with the filter, or if it was my employee's mistake. When I determined that it was my employee's mistake, I sent both my vacuum tech and my service tech back to *** pool to vacuum the remaining DE on 6/14/18 free of charge. I received a call from *** on or about 6/27/18 in which he advised me that his slide was not functioning. This is the first notice I received about the slide. I sent my service technician to *** residence on 6/29/18. On that date, my technician determined that there was too much pressure in the filter and needed to be back-washed. Once this was performed, his slide was fully functioning. *** only hired my company to do the initial opening and the services needed to get his pool in swim-able condition. He does all of the weekly maintenance himself. The fact that I did not hear about the slide not functioning until nearly a month after my employees opened the pool leads me to believe that *** did not properly maintain his pool as he had done in prior years. Keep in mind that I installed his slide approximately 6 years ago and taught *** several times how to adjust the slide pressure. The service call of 6/29/18 rectified an issue that was not caused by my company. Accordingly, he was billed for the service call in the sum of $79.97. To date, he has paid me $550.57, which covers the cost of the $354.61 opening and $195.96 for the vacuuming service of 6/11/18. Accordingly, he still owes me for the 6/06/18 date of service in the sum of $293.40, as well as the service call of 6/29/18 in the sum of $79.97, leaving a total amount owed in the sum of $373.37. I also charge a 5% late fee for each month the bill is over due. Please be advised that I have serviced *** pool for several years and every year he has taken issue with the bill and has requested services for free or at a discounted rate. Prior to his filing of the Revdex.com complaint he relentlessly sent me text messages for a period of nearly 6 hours on Sunday, August 5, 2018. His text messages, in which he demanded that the remaining balance owed be waived and accusing me of sabotaging his system, started at 2:37 pm and ended at 8:32 pm, despite the fact that I asked him not to contact me further unless it was to pay the balance on his account. In the event you need any additional information from me, please do not hesitate to ask
Complaint: ***
I am rejecting this response because: I disagree with some of the statements made in the response.
1) My pool cover was in the same condition as it was last year and at the time of the pool open this year, I found the pool in similar situation as last year. So this does not justify an 100% increase in opening costs from around 500 last year to 1000 this year. Despite my request that I be present when they come in to open and service my pool so I can see what they are doing, they always show up when I am not here. An opening of similar pool in my neighborhood including vacuum services still come to less than $500. Since I am not present I am not sure if they are really providing the services or applying the chemicals they claim they are providing.
2) Regarding the statement on slide, I did not see the slide working since the opening. Also, they came back for the first vacuum about a week after the initial open and then another week for the 2nd vacuum. So the opening process is a few weeks process and I thought this is something they are going to address when they are done with process. I informed the business that water slide is not functioning correctly after they did not return after the 2nd vacuum. I specifically asked the business if they are going to charge me for the slide check, they told me No until it is a major fix or repair. It turn out that the only thing they needed to do was backwash. As the business acknowledged, it was the same backwash service they made the mistake on after the opening when DE was dumped all over the pool and my filter was damaged in the process. So it is logical to believe that they did not fully correct the backwash issue which caused the slide to not work properly.
3) The owner of the business used to service my pool personally in the initial years I hired the business and when their business grew, they hired people who did not have enough experience and I have been experiencing various issues with pool opening in the past where they had to come back and fix. However, the charges for the services keep going up while the quality was going down. So since *** was no longer personally providing the services, I did inquire as to what I was receiving for the increased costs and charges. he has never provided any discount or waived any charges. I have strong reason to believe that his employees were charging me for the chemicals and services they did not provide. Yet, I have made all the payments in the past despite the fact that the charges for opening went from the first year of their service from around 300 to about 500 last year. There is no justification for 1000 dollar pool opening charges. I view this as the business taking advantage of me as I was not present to observe the service.
Regards
I wanted to bring to your attention a service and billing matters involving Papa Grieves Pools, who I have been using for the last several years for pool opening/closing as well as pool renovation work. The quality of the service of this company has been declining for the last couple of years while the the fees they charge is increasing. On average, I paid around 400 for the pool opening including the cleaning for the last couple of years and they technicians they send has damaged the pool and components due to their error. This year this went to a new low with the company billing me about $1000 dollars for the opening which is ridiculous. On top of this, they damaged my pool my dumping the earth into my pool and also not properly opening. they did not properly check the proper functioning of my pool and the water slide. I reported the issue and they came to address couple of times and charge me for the additional visit. I feel like they took advantage of the customer and adding inflated charges to open and clean my pool when on average in the past I paid around 400 to 500. I paid over 600 for the opening and they are sending me additional bills for $375 which I refused to pay. I refused to pay because the additional visits are caused by their improper service and also they are charging me exorbitant fees. Please investigate the matter so that other customers are not taken advantage by this business.
complaint arises from what he states are "Services Issues" in the disputed amount of $373.00. My opening fliers were sent to all of my customers, including ***, in early March of 2018. These fliers indicate the charges for the following relevant services: (1) opening in-ground pools; (2) vacuuming services; (3) chemical check services; and (4) service calls. On 5/31/18 my employees opened *** pool. It should be known that *** uses an old mesh cover for his pool which allows for not only leaves and pollen to get into his pool, but also allows for enough sunlight to cause the growth of algae. Due to the particularly harsh winter we had, as well as the fact that *** always opens his pool late in the season, his pool was green. During the course of *** opening, his slide was turned on and determined to be functioning properly. Thereafter, it was turned off until such time that the pool was clean and usable. My employees returned to *** home on 6/06/18, 6/11/18 and 6/29/18. On 6/06/18, my employee vacuumed his pool for two hours and added chemicals. However, because *** has been a long time customer of mine, I only charged him for a 1.5 hour vacuum. His total for this date of service was $293.40. On 6/11/18, my vacuum tech again vacuumed his pool for 2 hours and added chemicals. Again I only charged him for a 1.5 hour vacuum. His total for this date of service came to $195.96. On this date however, my vacuum tech accidentally had the filter multi-port in the wrong position, which allowed for the Diatomaceous Earth (DE) filter aid to seep back into the pool. On 6/12/18, I personally tested his filter to see if there was an issue with the filter, or if it was my employee's mistake. When I determined that it was my employee's mistake, I sent both my vacuum tech and my service tech back to *** pool to vacuum the remaining DE on 6/14/18 free of charge. I received a call from *** on or about 6/27/18 in which he advised me that his slide was not functioning. This is the first notice I received about the slide. I sent my service technician to *** residence on 6/29/18. On that date, my technician determined that there was too much pressure in the filter and needed to be back-washed. Once this was performed, his slide was fully functioning. *** only hired my company to do the initial opening and the services needed to get his pool in swim-able condition. He does all of the weekly maintenance himself. The fact that I did not hear about the slide not functioning until nearly a month after my employees opened the pool leads me to believe that *** did not properly maintain his pool as he had done in prior years. Keep in mind that I installed his slide approximately 6 years ago and taught *** several times how to adjust the slide pressure. The service call of 6/29/18 rectified an issue that was not caused by my company. Accordingly, he was billed for the service call in the sum of $79.97. To date, he has paid me $550.57, which covers the cost of the $354.61 opening and $195.96 for the vacuuming service of 6/11/18. Accordingly, he still owes me for the 6/06/18 date of service in the sum of $293.40, as well as the service call of 6/29/18 in the sum of $79.97, leaving a total amount owed in the sum of $373.37. I also charge a 5% late fee for each month the bill is over due. Please be advised that I have serviced *** pool for several years and every year he has taken issue with the bill and has requested services for free or at a discounted rate. Prior to his filing of the Revdex.com complaint he relentlessly sent me text messages for a period of nearly 6 hours on Sunday, August 5, 2018. His text messages, in which he demanded that the remaining balance owed be waived and accusing me of sabotaging his system, started at 2:37 pm and ended at 8:32 pm, despite the fact that I asked him not to contact me further unless it was to pay the balance on his account. In the event you need any additional information from me, please do not hesitate to ask
Complaint: ***
I am rejecting this response because: I disagree with some of the statements made in the response.
1) My pool cover was in the same condition as it was last year and at the time of the pool open this year, I found the pool in similar situation as last year. So this does not justify an 100% increase in opening costs from around 500 last year to 1000 this year. Despite my request that I be present when they come in to open and service my pool so I can see what they are doing, they always show up when I am not here. An opening of similar pool in my neighborhood including vacuum services still come to less than $500. Since I am not present I am not sure if they are really providing the services or applying the chemicals they claim they are providing.
2) Regarding the statement on slide, I did not see the slide working since the opening. Also, they came back for the first vacuum about a week after the initial open and then another week for the 2nd vacuum. So the opening process is a few weeks process and I thought this is something they are going to address when they are done with process. I informed the business that water slide is not functioning correctly after they did not return after the 2nd vacuum. I specifically asked the business if they are going to charge me for the slide check, they told me No until it is a major fix or repair. It turn out that the only thing they needed to do was backwash. As the business acknowledged, it was the same backwash service they made the mistake on after the opening when DE was dumped all over the pool and my filter was damaged in the process. So it is logical to believe that they did not fully correct the backwash issue which caused the slide to not work properly.
3) The owner of the business used to service my pool personally in the initial years I hired the business and when their business grew, they hired people who did not have enough experience and I have been experiencing various issues with pool opening in the past where they had to come back and fix. However, the charges for the services keep going up while the quality was going down. So since *** was no longer personally providing the services, I did inquire as to what I was receiving for the increased costs and charges. he has never provided any discount or waived any charges. I have strong reason to believe that his employees were charging me for the chemicals and services they did not provide. Yet, I have made all the payments in the past despite the fact that the charges for opening went from the first year of their service from around 300 to about 500 last year. There is no justification for 1000 dollar pool opening charges. I view this as the business taking advantage of me as I was not present to observe the service.
Regards