Pantages Hotel Reviews (%countItem)
Pantages Hotel Rating
Address: 200 Victoria Street, Toronto, Ontario, Canada, M1B 5V8
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+1 (416) 368-8217 |
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This hotel provides gym access to condo residents by ***. Ever since the new management was put in place, the equipment has been left unchecked and I maintained. I have constantly emailed the management or tried to speak with the cleaning staff and front desk staff to fix some minor and major hazards with the equipment. This is the second time I have requested to this management repair of equipment. The treadmills have been worn down and one of them doesn't work at all for example. I reported his issue as well as a few others for the safety of myself and other gym goers but they failed to acknowledge the issue except by placing misspelled signage saying the equipment is out of order. This was Jan 10. I followed up yesterday and have heard back today that they are offering to terminate my ***p.
I feel this is unfair to me and is a hazard for those others using the space.
I am asking that they retain my membership and fix the repairs that are necessary and create their own maintenance schedule to maintain the equipment in proper order. Or to remove the membership costs for those in the condo and have the gym for free use if they don't care about the liabilities associated with improper equipment care.
Since the time of the complaint submission, I was able to obtain direct response from the business yesterday. They have finally informed me of their plan of action, it seems they are working towards a long term solution, why they did not inform me and left it as is for over a month, I do not know. They did reemphasize that I can get a refund if I am not satisfied with their gym up until Monday. I have chosen to continue my membership in hopes that they certainly are taking some action. I wish for them to maintain more open communication in future with regards to issues when there is an inquiry made.