Pandora

I purchased a bracelet & after 1 month the silver was flaking off. I attempted to exchange the bracelet and was told it was not a manufactured defect.
I purchased a bracelet and after 1 month the silver was flaking off. I attempted to exchange the bracelet and was told that it was not a manufactured defect. The sales associate that first assisted was not able to polish the defected area clean. She than requested the supervisor's (***) help. *** said that the bracelet seemed to have paint on it. I advised *** that I did not work with paint and that the bracelet had only been worn twice. *** then explained she attempted to polish the bracelet and to no avail. The only plausible conclusion to *** was that I had damaged the bracelet and that it was normal wear and tear, I explained several times the latter and asked her if it was paint or normal wear and tear. At this point *** became extremely confrontational exclaiming she had never seen a defect like the one on my bracelet and that Pandora's bracelets do not flake off, therefore she could not offer an exchange or a refund. I than requested to speak with the store manager, being that *** was a supervisor. *** said she was the only supervisor and that there was no manager. I then asked *** if she was the only supervisor at the Cielo Vista Pandora store and if no manager was assigned to said store, she than said no. I again requested to speak to the store manager and was told I could call the store manager at the number printed on the receipt. The number on the receipt is the store number and the store manager what not there. I request a phone number I could contact the store manager at right then and there rather than waiting longer to resolve my issue. Again *** refused to provide the contact number, stating "I am not going to give you her number"!!! At this point the person that was with me let *** know that her demeanor and her inability to resolve the issue was unacceptable and that she should not be speaking to a customer in such a confrontational manner. *** again said she would not provide the store manager's contact number. It was evident *** would not be resolving my issue and I decided to leave the store with the defective bracelet.