Panda Palace

Revdex.com
Attn: *** ***
Viewridge Ave #
San Diego, CA 92123-
RE: ID ***
To whom it may concern,
Unfortunately, we do not give refunds
Thank you
Panda Palace

Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[redacted]
[redacted]
[redacted]
[redacted]
I did receive letter with Panda Palace response copy of Letter enclosed with fax.
I do realize that Manager [redacted] can issue an refund if she chooses.' If Panda
cannot issue an refund~ I will gladly accept another rice or something else. When I
first approached her she did offer another rice~ I declined because Bridal shower
was over. For customer service reason 1 I would appreciate if [redacted] would let me
get something else. I will not even ask for the 31.00 that I spent on the fried rice."
I cannot make [redacted] grant customer service with this matter. I can only HOPE
that she does the RIGHT THING and to think if this were her or one of her family
members. How would she like to be treated. I do not have 31.00 to give a way
for something that did not meet the standard. I would be more than happy to get
something else on the menu.
In the past when speaking with [redacted] she would always say that the Owner
would call me. That never happened. As acting Manager I do know that she can
honor a refund or something else off the menu. Since no refund will be granted~ I
will accept something from the menu.
Thank You
Regards,
[redacted]

Review: I mailed letter to Panda Palace in National City 4.23.14. A copy of letter Is Included

with this letter. I followed up with Elaine 4.29.14. She acknowleged that she

received letter and Informed me that Owner would call me. To date, I have not

received a phone call or my refund for 31.60.

I would like a full refund because the house rice ordered for daughter's Bridal

Shower was not good. Very dry,tasted old, and only a couple of shrimp. Guests

did not eat the rice. They tasted the rice. Not eaten. Who does not like Chinese

food, The other dishes were eaten.

I called and spoke with [redacted]. She offered me

another rice. I informed her that the rice was for an special occasion and I did not

want another rice or anything else. I was very disappointed with the rice and would like a refund.

Faxed is a copy of receipt.

Panda Palace

1105 E. Plaza Blvd.

National City, CA 91950

Ph# 619.336.1725 ( [redacted]

My name is [redacted] Desired Settlement: Refund

Business

Response:

Revdex.com

Attn: [redacted]

4747 Viewridge Ave #200

San Diego, CA 92123-1688

RE: ID [redacted]

To whom it may concern,

Unfortunately, we do not give refunds.

Thank you

Panda Palace

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I did receive letter with Panda Palace response copy of Letter enclosed with fax.

I do realize that Manager [redacted] can issue an refund if she chooses.' If Panda

cannot issue an refund~ I will gladly accept another rice or something else. When I

first approached her she did offer another rice~ I declined because Bridal shower

was over. For customer service reason 1 I would appreciate if [redacted] would let me

get something else. I will not even ask for the 31.00 that I spent on the fried rice."

I cannot make [redacted] grant customer service with this matter. I can only HOPE

that she does the RIGHT THING and to think if this were her or one of her family

members. How would she like to be treated. I do not have 31.00 to give a way

for something that did not meet the standard. I would be more than happy to get

something else on the menu.

In the past when speaking with [redacted] she would always say that the Owner

would call me. That never happened. As acting Manager I do know that she can

honor a refund or something else off the menu. Since no refund will be granted~ I

will accept something from the menu.

Thank You

Regards,