Panda Express Restaurant

Dear [redacted] This letter is in response to your letter dated October 13, 2016, regarding the above matter.  On October 11, 2016, [redacted] Werks opened a claim on behalf of [redacted] In doing so, they stated that his vehicle was in need of repair/replacement of its power steering rack and pinion, catalytic metering valve, rear suspension air bags, and suspension compressor.The AutoSource contract is a named covered component contract which is broken down by categories and the components that are covered are named. If a component is not named on the consumer’s contract it is not covered.  Each paragraph ends with the statement “Coverage limited to above named components.”As such, the power steering rack and pinion is a named covered component and therefore this portion of [redacted] claim was adjudicated in the amount of $1,067.00 minus his $100.00 deductible for a net amount of $967.00.  The catalytic metering valve, rear suspension air bags, and suspension compressor are not named and therefore this portion of [redacted] claim was declined and would be his responsibility.In regard to the types of parts AutoSource uses, the contract in the “General Provisions” section, Point #8 states “Costs to repair or replace Covered Parts means the usual and fair charges for the repair/replacement of Covered Parts using (i) established industry time and labor guides published in nationally recognized manuals and (ii) replacement parts which are of like kind and quality, including used, refurbished, reconditioned, non-original manufacturer or aftermarket parts. The consumer has the right to use whichever type of part they desire. The amount AutoSource would authorize can be used a credit toward the repair and the consumer would be responsible for the difference. This was explained to [redacted] by customer service.The Claims Procedure section, point #6 states that once AutoSource has issued a claim authorization number, the consumer should call and review with his service repair facility any charges for his account.I have included for your records a copy of [redacted] contract.We trust that this letter will satisfactorily answer this complaint and allow you to close your file on this matter.Very truly yours,Denise C[redacted]Customer Service Manager

Dear Ms. [redacted],   This letter is in response to the consumer’s correspondence dated February 1, 2017.   In this regard I refer to the “Your Responsibilities” section, Point #2 which states:  Your Vehicle is required to be maintained regularly based on the vehicle manufacturer’s maintenance standards, such as but not limited to: oil and filter change... All maintenance on Your Vehicle must be done at a licensed Repair Facility and you must keep proper records of such maintenance i.e. repair orders showing: Repair Facility name and address, warranty date, mileage and repair/maintenance performed.  Failure to have the required maintenance performed or failure to provide required documentation, when requested by the Administrator, will result in a denial of coverage.”   I have included a complete copy of the documents received from the customer regarding maintenance.  They do not conform to the contract terms quoted above.  Our decision regarding this matter remains declined. We respect the terms of our contract and in turn expect the customer to do the same. We trust that this letter will satisfactorily answer this complaint and allow you to close your file on this matter.   Very truly yours,     Denise C Customer Service Manager

Ms. [redacted]                                   ...⇄      February 15, 2016 Revdex.com of New Jersey 1262 Whitehorse-Hamilton Square Road Building A, Suite 202 Hamilton, NJ 08690 RE: Complaint ID #[redacted] Consumer: [redacted] Dear Ms. [redacted], This email is in response to the consumer’s correspondence dated February 12, 2016.  Mr. [redacted] should provide AutoSource with all of his maintenance records and previous repair records from the time his vehicle was purchased and AutoSource will reopen the claim which is the subject of his correspondence. Very truly yours, Martin E. C President