Pan American Veterinary Lab

Without a documented diagnosis treatment outcome cannot be predicted Without documentation of the chronicity of the lesion treatment success cannot be predicted Without proper veterinary care and management treatment success cannot be predicted In this case there is no diagnostic data, no clinical history establishing period of infection and no veterinary oversight during the time of treatment I will not be responsible for the mismanagement of this case

Complaint: [redacted] I am rejecting this response because: ***..you are wrong on all accounts posted Possibly, you believe yourself to be gifted with psychic qualities and have a "knowing" of my DVM's documentations Well, I suppose this is the conclusion it is too difficult to engage in correspondence with an individual who is untruthful Not my realityShame on you Regards, [redacted] ***

Complaint: ***
I am rejecting this response because: I would like to begin by saying I believe the Pythiosis vaccine has helped equines who have developed the infection, but with it's own limitationsThe vaccines have to be administered in the early onset of the infection, if the infection has gone internal..the success rate quickly diminishes and now I have learned some equines have a genetic predisposition prohibiting the vaccine to workWith all that said, I would also like to thank *** for his referral Before the Thanksgiving weekend, I called him concerned about the lack of progress in my mare after completing the entire vaccine protocol He suggested an alternative therapy I looked up the information he recommended on the web, but found the company had a better informational site on Facebook On "Fungus Free Plus", I found many photos showing the progression of the Pythiosis infection The company offers several products for both internal/and external wound application to treat the Pythiosis Plus, a refund if not satisfied with the results Yesterday, my DVM came out to the ranch with the purpose to remove infected tissue from the wound and then to administer the Fungus Free topical oils He had no doubt my mare has Pythium Insidiosium Also while engaged in conversation regarding my complaint filed, he indicated while you both spoke on the phone recently, he was the DVM who diagnosed my stallion with the same infectionIn closing, I have found this experience very disappointingFirst, the expansive commitment, the emotionally consuming effort and finances required to treat and just pray/hope to save the lives of my equine family Then secondly, when the team members providing the treatment protocoland *** you are a team member, gives you their WORD to refund when an option failed..then does not keep to the integrity of HIS WORD, well that just leaves me beside myself in disappointmentI only have word for you, ***SHAME ON YOU
Regards,
*** ***

Without a documented diagnosis treatment outcome cannot be predicted.  Without documentation of the chronicity of the lesion treatment success cannot be predicted.  Without proper veterinary care and management treatment success cannot be predicted.  In this case there is no diagnostic data, no clinical history establishing period of infection and no veterinary oversight during the time of treatment.  I will not be responsible for the mismanagement of this case.

Complaint: [redacted]
I am rejecting this response because:  [redacted]..you are wrong on all accounts posted.  Possibly, you believe yourself to be gifted with psychic qualities and have a "knowing" of my DVM's documentations.  Well, I suppose this is the conclusion..  it is too difficult to engage in correspondence with an individual who is untruthful.  Not my reality.Shame on you
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:  [redacted]..you are wrong on all accounts posted.  Possibly, you believe yourself to be gifted with psychic qualities and have
 a "knowing" of my DVM's documentations.  
Well, I suppose this is the conclusion..  it is too difficult to engage in correspondence with an individual who is untruthful.  Not my reality.
Shame on you
Regards,
[redacted]

This treatment product was ordered by a veterinarian on three occasions, I was not informed that all three orders were for the same horse.  After the treatment failed I spoke with the owner and discussed several possible explanations for treatment failure. I told the owner I would be agreeable...

to refunding her money pending a conversation with her veterinarian.  when I spoke with the vet he explained that he had never seen or examined the horse and there was no data supporting the owner's assumed diagnosis. When I informed the client that I would not make the refund and tried to explain why she became argumentative and abusive.  After repeated attempts to explain I told her she would have to let me speak or I wold hang up.  She refused to let me speak so I hung up.  she called back once and I hung up before she spoke.  There are several disease that present with lesion very similar to Pythiosis.  the two most common are Habronemiosis (Summer Sores) and Lagenidiosis.  Other less common diseases such Conidobolosis and Basidibolosis are also essentially indistinguishable from Pythiosis at physical examination.  An accurate diagnosis requires additional testing such as serology, culture or PCR.  In the very least a veterinarian should perform an examination.  The owners description of the previous horse with assumed Pythiosis (I don't know how that diagnosis was made) gives rise to doubt that it was Pythiosis.  She describes a disease progression in which the horse had both internal and external pythium lesions.  I don't find any report in published literature of any other case with this presentation.  it is also significant that in this case the treatment failed. It is possible that this was a misdiagnose and that is the reason the treatment failed.    Our product treats only Pythiosis, if the patient has any of the other diseases listed above it will not be effective.

Complaint: [redacted]
I am rejecting this response because:  Again, the bottom line is [redacted] told my DVM and myself he would do a refund of the costs of the vaccines.  It was not until several days afterwards, he changed his mind.  Also, during our phone conversations, he refused to allow me to get a word in.  He was very nonprofessional and rude. The Pythiosis does spread internally...and [redacted] knows this very well.  In fact, he was the one, plus my DVM who suggested this was the case in regards to my stallion.  This is how the "kunkers" are visible in their feces.  It causes lesions in the intestines and in rare cases can travel to the lungs.  These are [redacted]'s words and knowledge learned from research and again from my DVM.  [redacted] is outright being untruthful in his response to my complaint.  And yes he did know the vaccines were for my mare.[redacted]'* response would suggest my DVM plus another team utilized during this process are incompetent.
Regards,
[redacted]

This treatment product was ordered by a veterinarian on three occasions, I was not informed that all three orders were for the same horse.  After the treatment failed I spoke with the owner and discussed several possible explanations for treatment failure. I told the owner I would be...

agreeable to refunding her money pending a conversation with her veterinarian.  when I spoke with the vet he explained that he had never seen or examined the horse and there was no data supporting the owner's assumed diagnosis. When I informed the client that I would not make the refund and tried to explain why she became argumentative and abusive.  After repeated attempts to explain I told her she would have to let me speak or I wold hang up.  She refused to let me speak so I hung up.  she called back once and I hung up before she spoke.  There are several disease that present with lesion very similar to Pythiosis.  the two most common are Habronemiosis (Summer Sores) and Lagenidiosis.  Other less common diseases such Conidobolosis and Basidibolosis are also essentially indistinguishable from Pythiosis at physical examination.  An accurate diagnosis requires additional testing such as serology, culture or PCR.  In the very least a veterinarian should perform an examination.  
The owners description of the previous horse with assumed Pythiosis (I don't know how that diagnosis was made) gives rise to doubt that it was Pythiosis.  She describes a disease progression in which the horse had both internal and external pythium lesions.  I don't find any report in published literature of any other case with this presentation.  it is also significant that in this case the treatment failed. It is possible that this was a misdiagnose and that is the reason the treatment failed. 
 
 
 
Our product treats only Pythiosis, if the patient has any of the other diseases listed above it will not be effective.

Complaint: [redacted]
I am rejecting this response because:  Again, the bottom line is [redacted] told my DVM and myself he would do a refund of the costs of the vaccines.  It was not until several days afterwards, he changed his mind.  Also, during our phone conversations, he refused to allow me to get a word in.  He was very nonprofessional and rude. The Pythiosis does spread internally...and [redacted] knows this very well.  In fact, he was the one, plus my DVM who suggested this was the case in regards to my stallion.  This is how the "kunkers" are visible in their feces.  It causes lesions in the intestines and in rare cases can travel to the lungs.  These are [redacted]'s words and knowledge learned from research and again from my DVM.  [redacted] is outright being untruthful in his response to my complaint.  And yes he did know the vaccines were for my mare.
[redacted]'* response would suggest my DVM plus another team utilized during this process are incompetent.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I would like to begin by saying  I believe the Pythiosis vaccine has helped equines who have developed the infection, but with it's own limitations. The vaccines have to be administered  in the early onset of the infection, if the infection has gone internal..the success rate quickly diminishes and now I have learned some equines have a genetic predisposition prohibiting the vaccine to work.With all that said, I would also like to thank [redacted] for his referral.  Before the Thanksgiving weekend, I called him concerned about the lack of progress in my mare after completing the entire vaccine protocol.  He suggested an alternative therapy.  I looked up the information he recommended on the web, but found the company had a better informational site on Facebook.  On "Fungus Free Plus", I found many photos showing the progression of the Pythiosis infection.  The company offers several products for both internal/and external wound application to treat the Pythiosis.  Plus, a refund if not satisfied with the results. Yesterday, my DVM came out to the ranch with the purpose to remove infected tissue from the wound and then to administer the Fungus Free topical oils.  He had no doubt my mare has Pythium Insidiosium.  Also while engaged in conversation regarding my complaint filed, he indicated while you both spoke on the phone recently, he was the DVM who diagnosed my stallion with the same infection.In closing, I have found this experience very disappointing. First, the expansive commitment, the emotionally consuming effort and finances required to treat and just pray/hope to save the lives of my equine family.  Then secondly, when the team members providing the treatment protocol.. and [redacted] you are a team member, gives you their WORD to refund when an option failed..then does not keep to the integrity of HIS WORD, well that just leaves me beside myself in disappointment.I only have 3 word for you, [redacted]SHAME ON YOU
Regards,
[redacted]