We had authorization from customer to perform repairsCustomer was able to get [redacted] to pay for the repairs.However, we could not release the car to the customer without payment or until we got written confirmation from [redacted] that they would pay the billOnce we got the confirmation customer was called and we can release the carIn addition, As a rule, [redacted] does not offer loaner vehicles for vehicle repairs or recallsThere are certain situation where [redacted] does cover rental expense, but not in this caseSorry for the issue
We had authorization from customer to perform repairsCustomer was able to get [redacted] to pay for the repairs.However, we could not release the car to the customer without payment or until we got written confirmation from [redacted] that they would pay the billOnce we got the confirmation customer was called and we can release the carIn addition, As a rule, [redacted] does not offer loaner vehicles for vehicle repairs or recallsThere are certain situation where [redacted] does cover rental expense, but not in this caseSorry for the issue