Date(s) 11/2022, 12/2022, 1/25/2023 (paper was stopped). (paper was started) 4/18/2023, 4/19/2023, 4/20/2023, 4/21/2023 to Present date 11/01/2023. Account Number: 9213022. THE PROBLEM: My mother is 79 years old and is disabled, using both a walker and a wheelchair. There is a notation in her account that the newspaper needs to be placed on the porch so she can get to it. Complaints have been filed numerous times with the Palladium-Item about the issue of the paper not getting on the porch but in the following areas: 1. middle of the yard. 2. near the public sidewalk on steps. 3. at the base of the handicap ramp where she is not able to reach. 4. flower beds. 5 between the porch and the handicap ramp. Palladium-Item have said they will send messages to and/or have been sent to the District Manager and to the Delivery Person. Yet there has been no change. I have been given this excuse continuously. I have asked that the District Manager contact me. I even gave them both my email and cell number. No contact as of yet. Asked about a newspaper tube delivered and installed to make sure the paper gets on the porch. Palladium-Item Supervisor said he would have one ordered and sent out, that we would have to install the tube, but that never happened. They keep blowing smoke without fixing the problem.
I am responding to the complaint ID of [redacted] submitted on 01/10/16. We received Mr. [redacted]’s complaint and we will refund him in the amount of $189.90.
0pt"> We have decided to go outside our refund policy of 90 days due to the issue. We feel this is fair to split the difference. We believe customers are responsible for checking their accounts and we can help them handle delivery issues, if we are made aware in a timely manner.
We have stopped his charges as he requested in December and stopped his subscription.
I am responding to the complaint ID of [redacted] submitted on 01/10/16. We received Mr. [redacted]’s complaint and we will refund him in the amount of $189.90.
0pt"> We have decided to go outside our refund policy of 90 days due to the issue. We feel this is fair to split the difference. We believe customers are responsible for checking their accounts and we can help them handle delivery issues, if we are made aware in a timely manner.
We have stopped his charges as he requested in December and stopped his subscription.
Thank you,
Heidi L[redacted]
Gannett Publishing Services
Palladium-Item