Pali Towing LLC

Sent: Wednesday, December 02, 7:PM To: drteam Cc: [email protected] Subject: Revdex.com Complaint ID: [redacted] ( [redacted] ) To whom it may concern, I have received a letter from Revdex.com Metropolitan Houston for a complaint from a customer just needed to respond to the complaint I have received and correct some info: I didnt hang up on the customer when she called me, instead I listened to her and explained to her how the damage shes claiming is not related to the service and was directed to call Agero damage department if shes not convinced, which she did and you can find the report results from the claim department at Agero Roadside forwarded below this messageCustomer was on scene at the time of service with her friends who was on the drop off location at the time car was delivered

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  [Provide details of why you are not satisfied with this resolution.]
Regards,He did hang up on me... and there was only 1 other person with me at the drop off of my truck.  He is completely and fully responsible for the damage to my truck and I will continue to pursue him for compensation for the damages.  If he cannot admit to being at fault then small claims court might persuade him.

Sent: Wednesday, December 02, 2015 7:23 PM To: drteam Cc: [email protected] Subject: Revdex.com Complaint ID: [redacted])   To whom it may concern, I have received a letter from Revdex.com Metropolitan Houston for a complaint from a customer just needed to...

respond to the complaint I have received and correct some info: 1. I didnt hang up on the customer when she called me, instead I listened to her and explained to her how the damage shes claiming is not related to the service and was directed to call Agero damage department if shes not convinced, which she did and you can find the report results from the claim department at Agero Roadside forwarded below this message. 2. Customer was on scene at the time of service with her 2 friends who was on the drop off location at the time car was delivered