Palace Pointe

Palace Point has a card system that they have and they charge so many fees for having and using the card - in arcade. I have taken small groups of children to Palace Point and I purchased a card; I was told that I had to put at least $10 on a card to avoid being charged the $0.50 fee. However; if you put anything more than $10 on the card there's no fee but every time you swipe the card to play games for little children it charges a fee per swipe ranging from $0.30 to $0.50/swipe. I asked about the problem and I was told they didn't have nothing to do with it, it was management and the owner's decision. There are numerous of groups that come there to have a nice time and Palace Point is getting over on people by stealing their money with the card system. They have nothing written around the kiosk where you purchase and load cards neither is there a sign around the counter where people are standing and they employees don't tell you that there's a charge per swipe under $10.00. This is something new since they changed over completely to an electronic system - there shouldn't be a fee per swipe if they're not making money off of it and they're ripping of people who drop their kids off to have a good time - only to be taken for the little money they have in their pockets. This is not right and should be looked into.Desired SettlementI have spent $50 at Palace Point for my small group of kids and there's no telling how much money in fees and I refuse to go back again. I would love to take my group back again but if they change their policies and let people know that they are charging people the extra fees and/or drop the fees all together. I would like to see other policies change other than their 'crowd control' policy. By Palace Point having such a large crowd out there every week -stealing money from all those people. It shouldn't take this but if needed be I will contact ABC11 Troubleshooter to do an area investigation to shine light on their policies. They're getting over on way too many people!Business Response Contacted the guest via email 5/1/14.